Lacks quality control and insensitive response
Unfortunately, this gender reveal smoke bomb completely ruined our reveal. The smoke colour was visible before it was even set off, which instantly gave away the gender and ruined the surprise for both my husband and me.
When I raised this issue, my concern was dismissed because I couldn’t provide photo or video evidence. For a product that spoils the moment before activation and lasts only seconds, expecting customers to stop and document the failure instead of experiencing their reveal is unreasonable.
This is a basic quality control issue l, the colour should never be visible prior to use. A refund doesn’t change the fact that a once-in-a-lifetime moment was taken away, and the lack of accountability afterward was just as disappointing as the faulty product itself.
I would not recommend this product or this business based on both the quality and the customer service experience.