GenderGP Transgender Services Recensioni 

really only recommend gender gp if you’re absolutely desperate for hormones. Like I’m grateful that I receive my treatment, I know I have got it somewhat easier than others in terms of accessing hormones and I’m not trying to sound ungrateful. I haven’t had any proper significant problems, but when I first started off there was a member of staff called Megan (Meg) and she was really helpful, promised me she wouldn’t leave me in the dark as I was honest and confronted her from the first initial set up session that I had seen conflicting reviews and was on edge about going with them, she reassured me and made me feel at ease (as most people do if they’re getting paid smh) And I thought it was odd that over the next few weeks she was practically begging me to leave her a review, I didn’t want to leave a review at the start as I hadn’t even received my testosterone yet and it was too early on and just seemed performative, and I like to be honest in reviews as what’s the point of lying especially when the trans community are counting on reviews in order to compare other websites, and get the best out of their trans pathway (I originally got a wet paper signature prescription so it took about 2 weeks like usual as the prescription was sent by post) but she still kept asking after and because I was hyped about receiving my testosterone (physically), I left her a good review, safe to say I haven’t heard from her more or less since I left the review (it was a good one by the way) literally no communication, no contact, no explanation, just gone. I don’t know if she still works here but I just think it’s out of order to leave someone in the dark like that especially when she gave me her personal email to assure me that this wouldn’t happen, she could of at least wrote an email telling people she was no longer working there (if she doesn’t) and just forwarded it to everybody that is contacting her regarding gender gp, especially dealing with vulnerable people that are desperate for care and most of the time, advice, and are paying a huge amount of money, and are already being actively failed by the system as a whole. and unfortunately like most of the other reviews i personally hate the fact that because we are a minority that we are being taken advantage of for money and I wish (in the uk) that it would be quicker on the nhs so we all wouldn’t have to deal with this (I don’t know how it works in other countries) A few weeks back I experienced a problem with my testosterone (this was completely my mistake, I changed my prescription to injections but couldn’t personally afford them as gel is more affordable where I live) it wouldn’t let me change it back to gel until the middle of June because I had already swapped from the gel to the injections and computer said no (as it already had been twice, but I just wanted to attempt to try something new) but that was ages away and I was on my last bottle, so my pharmacy (as requested) sent the injections back to the supplier. It was a whole massive thing, and eventually by going on the gender gp website (just putting this out there just in case anyone needs to actually get through to a human rather than the ai) then clicking the chat option on the gender gp
Website (without logging in or signing up) and then telling the ai it’s an emergency and you need to talk to a human (as it will break past the ai as it’s coded a certain way) and then eventually it’ll tell you to type something for it to pass onto a member of staff and you put your email when requested and a HUMAN will contact you within the next week but it was quick for me, (about 12 hours ish). Just wanted to personally thank that member of staff called jade as they really helped me and made me feel like the £30 subscription fee was somewhat worth paying lol.

How can you give a person prescription for hormones without having them take blood tests??
Gender GP isn't following their own guidelines.
This person is sitting on a live stream saying that they are getting hormones so they can keep them at home, and book a blood test later. According to you Gender GP they have to take blood test first before you prescribe hormones

I started with GenderGP in Nov 2025, there was a issue with my meds, not being sent to the Pharmacy. So i was told to use the Re-Issue button. whilst this got me my meds within a few days. I then had a surprise as GenderGP changed the next issue date two weeks later.

The issue with that is my next meds would then be late by 2 weeks. Despite emails, video calls which you have to pay for, the admin teams was not responding to front line staff.

The Nurse had to go and see the Doctor and ask him to do manual order after me getting upset on the phone due to the stress and worry of running out of meds.

The final bit that made me leave GenderGP, my debit card got replaced by the bank. I was few days late with payment and GednerGP removed all the meds from the portal. I updated the card details and made payment, sent genderGP and email and guess what No Response.

A Form word to Helen Former owner of GenderGP, please do not advertise GenderGP making them out to be the best thing on the planet. they might have been when you was in control. But sadly its a fully automated AI Service now, and if things go wrong and trust me they will. no one is there to fix / resolve any issues.

Had GenderGP been in the UK Still, I would have taken legal action to get my money back that i had wasted.

Terrible service. They do the absolute bare minimum, everything seems automated, basically no customer service, there's no reliable way to speak to anyone without paying them, their website is terrible, they can't keep their billing straight and they took payments from my card without being authorised to, they changed my dose without telling me despite the fact that I uploaded blood results in-time, they've deadnamed me in the past, they started charging to even request a prescription despite my paying them £30 a month subscription already, literally everything they "offer" is an extra charge so I don't know what that subscription is supposed to be paying for... the list goes on, and when I finally tried to cancel my subscription it hit me with about a dozen (literally) nag screens and dark patterns to try to dissuade me - that should tell you exactly what kind of company this is. Avoid them if you have any other options at all, dealing with them has caused me nothing but stress.

It was very welcoming and professional also was very easy to talk to people without being judgemental

It’s just another internet scam..
Pretending to help people but after the first huge payment you won’t hear from them again and contact is impossible 🤢
Absolute savages

I’m sure they used to be a good service but I can no longer do anything with my account without paying money. They have zero customer support as it has all been replaced with AI. Actual scum.

Had my consent session with James, everything was so comfortable and simple. He even fixed my prescription for me when i was having issues with it!!
He was just really kind and didnt leave the session open ended and it wasn't really clinical or anything (I was worried about that) i'm happy about it now because I know that if i have issues in the future I can book a session and it doesn't have to be anything scary or judgemental, just people talking <3

I had my consultation booked in with James and he was incredibly kind and helpful, the appointment was really great and it was nice to chat to someone that understood me and validated my feelings. He is truly a kindhearted person!!!!

My experience with gender gp

It was phenomenal! I had a very lucky opportunity to talk to James about my history and how i've felt over the years, James had helped me understand myself and truly have someone to open up to how I have felt over the years, and it was so relieving. I loved every second of our call and it was super engaging and useful. Every bit of information was taken to heart, he's amazing!

Service has deteriorated massively recently. They changed the prescribed medicine without consultation which is appalling. Numerous messages to them to resolve completely ignored or answered without acknowledging the problem. They are leaving our daughter without the correct medication while they continue to collect money from us. Moving to another provider at the earliest opportunity.

I un-subscribed twice within a week.You'd think they'd get the message?Hell no!
I had cancelled them from my card through my bank.....just to be sure!
I'm still getting emails telling me how their latest attempt to get a subscription payment from my card has failed.....again hehe!
My first blood test upload had a cholesterol spike on It.I thought it would be worth a comment......no comment!
At least I got the HRT rolling and fortunately my doctor is cooperating.I need to find someone who can read the test results now!
In my experience to date I couldn't recommend Gender GP.Most of the positive comments are from people who have just joined.They will need to be very lucky not to have a bad experience at some point.

NHS fails me again and left me months without a complete blood test update, so GGP (for safety reasons) sent me half my HRT dosage.
I got in contact with GGP and talked to the wonderful James Morris, who had previously gone beyond his call, 2 years back for me.
James explained the situation and offered to take it on himself to fix the situation for me, once again. Absolute saint! Thank you so much, once again!
This service and its wonderful staff have literally saved my life and made each day worth living. Thank you all and thank you, James!
Keep up the wonderful work.

Your service is great.

Since switching to the new Hub system, GenderGP has become incredibly difficult to use.

I am currently overdue my testosterone injection, yet there is no clear way to request a repeat prescription. The system shows a “next issue date” that doesn’t match my actual supply, and there are no visible forms or support options unless you pay for a consultation.

Essential healthcare shouldn’t be this inaccessible. Patients are being left without medication due to a broken, automated system with no proper support.

I have been with gendergp for almost over a year id definitely not recommend their service to anyone especially since the support is so unresponsive and tend to ignore you so much that you get in doubt weather you will even receive anything. I have ordered a new prescription and i updated all my blood work same time i ordered and the new hub system still ordered old prescription which is not applicable for my current blood tests. And while i tried to reach out for them to simply just send me the new prescription. i have not been met with any cooperation nor interest in correcting the prescription to match my current blood work because i took my test earlier than the due date the system updates it wrongly. And the hub system wants me to pay twice for my membership if i want access the transition pack page again because i recently paused my membership due to being ignored excesively. Even though i allready have payed for the service until end of april the system will still not let me resubscribe unless i pay again. I have concluded it is unsafe for my transition to continue with gendergp because they simply dont care about the customer and you cant get human support to correct your medication to match you blood work unless you pay 80pounds to speak with a doctor. or 8 pounds to speak with james if you need help with support issues. which has a queue of around a weeks waiting time. I have decided it is unsafe for my health to continue with such misconduct and careless organisation and im forced to find a alternative despite trying to communicate the above issues with support team who simply dont care to be cooperative.

Edited review: After an initially awful experience using GenderGP's automated booking service and terrible AI chatbot (the booking service showed appointments available where there were none, I got no booking confirmation email, and the chatbot was unresponsive when I asked about my appointment), I gave the service 1 star.

Since then I was contacted by Jade on behalf of GenderGP who handled the issues perfectly and has assured me that the system is being corrected as they are updating the booking system, and was able to send me the link to my online session on the day of my booking (which GenderGP's system had failed to send me).

Estrogen yummy

Great service understanding affordable saved my life

Professional from the start, in depth knowledge and support to help your transition go on the right path with right medication for your goals.