This company and the doctor behind it, who claims to care about transgender people is a joke. I’m glad this company isn’t regulated because to them it’s all about preying on vulnerable people and taki... Leggi di più
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Scopri cosa dicono le persone
The sign up fee and monthly costs are affordable, I got my HRT delivered to my door extremely quickly, overall very fast and easy which is exactly what I wanted. It's unfortunate that they use AI... Leggi di più
Just wow! GenderGP is such a brilliant company :) I feel so fortunate to have found them and been able to afford them, because I was on testosterone just 48 hours after finishing my "application" to g... Leggi di più
L'azienda ha risposto
I waited 5 years for the NHS to help me with my gender identity and I was told that I would have to wait a few more years till I am seen so I joined the gender gp and they are so fast , easy to set up... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su GenderGP Transgender Services
Scritti dall'azienda
Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.
Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.
GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.
Informazioni di contatto
Online, Worldwide, Regno Unito
- gendergp.com
3,7
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971 recensioni
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they help people achieve ther true…
they help people achieve ther true selves in life, which for many is a life saver .including myself as would be where i am today with out them gender gp has done more for me than i ever hoped for
29 luglio 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Thank you so much for sharing this, Kerrin.
Hearing how much of a difference this has made to your life truly means a lot to us. Supporting people to feel comfortable in themselves and live as their true selves is exactly why we do what we do.
We’re really glad to be part of your journey, and we’re always here if you need anything along the way. You can reach us any time via the chat function on our website, or book a session with a gender specialist for any additional services you may need.
We're proud to support you 💜
genderGP
Blissfully easy from beginning to end. Fast service, excellent follow up.
28 luglio 2026
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Risposta di GenderGP Transgender Services
Thank you so much for your kind words, Andy.
We’re really glad to hear the process felt smooth and straightforward for you, and that the follow-up support met your expectations. That’s exactly the experience we aim to provide.
If you ever need anything along the way, we’re always here to support you, you can reach us via the chat function on our website. We also have a network of gender specialist providers who are available to support you with a variety of services.
We're proud to be a part of your journey 💜
I've spent ages on NHS waiting list and…
I've spent ages on NHS waiting list and thought ill give genderGp a go and WOW. I signed up and within 48 hours got my medication. It just proves as long as your determined and trust then you will get what you need. Best decision ive made 🩷
22 luglio 2026
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Risposta di GenderGP Transgender Services
Thank you so much for sharing this. It really means a lot to hear how positive your experience has been, especially after such a long wait on NHS lists.
We know how important it is to be able to access care when you need it, and we’re so glad the process felt smooth and supportive for you. Your journey and trust in us genuinely matter.
If you ever need anything along the way, whether it’s support, questions about your care, or just guidance, we’re always here for you. You can reach us via the chat function on our website. And if you’re happy to, feel free to share your experience with others who might be in the same position, as it can make a real difference to someone still deciding what to do.
Thank you again for trusting us with your journey, we're proud to walk beside you 💜
They Raised the monthly subscription…
They Raised the monthly subscription prices by £6 for no reason at all, their reason being 'so we can shorten our response time from 3 days to same day' no one asked for this. This is a standing subscription, just straight profit, its insane for a company to be this greedy. If they raise anything else I am getting my medication elsewhere.
21 luglio 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Hi Jordan,
Thank you for taking the time to share your feedback, we do understand why any increase can feel frustrating.
The change isn’t about profit, it’s about making sure the service remains sustainable and continues to improve. One of the biggest areas members consistently raised was response times, especially when it comes to questions about their care. Reducing that wait to same-day support is something many people rely on when they need timely reassurance or guidance.
That said, we hear that this may not feel valuable to everyone, and your feedback is important in helping us balance what matters most to our members.
If you’d be open to it, please feel free to reach out to us directly via chat so we can talk through your concerns and make sure you have the right support moving forward 💜
The experience was amazing I was…
The experience was amazing I was nervous beforehand but James was brilliant at explaining everything and put my mind at ease I really appreciate it
15 luglio 2026
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Risposta di GenderGP Transgender Services
Thanks so much for taking the time to share this 💜
We’re really glad to hear that you had a positive experience and that James was able to put you at ease, starting a new journey can feel nerve-wracking, so it’s great to know you felt supported throughout.
We’ll be sure to pass your kind words on to him 😊 If you need any further support or would like to book another session, you can do so at any time via our booking page, or feel free to reach out via chat on our website, we’re always here to help.
Poor service patches not sicking
I the the service you pay for is very bad no way to call any one i used the chat thing send same link all the time i had patches only stuck for a few hours only evan with using sellotape to stick it on i now ran out ive email a nurse who takes a long time 3 or for or 5 days at least to reply. i see my sate changed to September it was end of August Getting very stressed as to the lack of help i like a phone calle or some one to email to sort this out again Service is bad chat box is useless
7 luglio 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you’ve experienced with your patches and the frustration this has caused. We understand how important it is to have reliable access to your medication and timely support when you need it.
We’re also sorry that the chatbot did not connect you with the support you needed. If your question is not answered by the available options, you can always request to speak with a member of the support team, who will be able to assist further.
A member of our team has now contacted you directly by email so we can look into this with you and help resolve the issues you’ve raised.
Thank you for bringing this to our attention, and we hope we can support you in getting this sorted as quickly as possible.
With love,
GenderGP Team
Knowing someone is on your side
Knowing someone is on your side, no matter what you decide, is the most useful and reassurring thing anyone could wish for. They are doing good work, supportive, gentle, kind, understanding, and you can go at your own pace, you don't have to do anything drastic or take any medicine if you prefer not to, or you can go for it if you want to, and they are improving by the day, tech is always a tricky hurdle and having the systems that work and are easy to use is a big factor, I work in tech and know how tricky it is, user friendly is my favourite thing in I.T, very grateful to have found this clinic, it has really helped me so much, and is well worth it! The more I see of them, the more I feel better about everything, and it makes a big difference to your life when you can just be you, whatever that looks like :)
2 luglio 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Thank you so much for taking the time to share such a thoughtful review.
We’re really grateful to hear how supported you’ve felt throughout your journey with us. Knowing that our members feel listened to, respected, and able to move at a pace that feels right for them is incredibly important to us.
We also really appreciate your understanding around the challenges of developing and improving the Member Hub. Creating systems that are simple, accessible, and easy to navigate is a priority for us, and we’re always working on improvements to make the experience smoother for our members.
Most importantly, we’re so pleased to hear that our support has helped you feel more comfortable being yourself. Thank you for trusting us to be part of your journey, and we’ll continue doing our best to support you.
With love,
The GenderGP Team
I honestly don't know what else to do…
I honestly don't know what else to do at this point.
I have been a paying GenderGP patient and have now had my prescription fail to arrive FOUR separate times. Every time I contacted support, I was told that a prescription had been sent, only for nothing to arrive. I spent months chasing updates, waiting for replacements, and repeatedly having to explain the same situation over and over again.
As a result, I have now been left without access to my prescribed hormones. This has caused significant stress, anxiety, worsening headaches, fatigue, and a serious decline in my wellbeing while I wait for a resolution.
What frustrates me most is that after the first missing prescription, I expected the issue to be investigated and properly resolved. Instead, the same thing happened again. And again. And again.
To GenderGP's credit, a refund was eventually issued. However, a refund does not change the fact that I was left without medication after months of failed prescription deliveries and constant chasing of support.
At this point, if this matter is not properly resolved and I am not provided with a clear explanation of what happened to the multiple prescriptions that were supposedly dispatched, I will be considering escalating the matter to the relevant consumer protection and healthcare authorities for review.
My experience has been exhausting, stressful, and deeply disappointing. I hope no one else has to go through the same situation.
24 giugno 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Hi Evelina,
Thank you for taking the time to share your experience. I’m really sorry to hear how stressful and exhausting this situation has been for you. We completely understand how important timely access to your medication is, and it’s not the experience we want any of our members to have.
To provide some context, prescriptions are issued and dispatched by independent EU-based prescribers, who send a high volume of prescriptions each week. While non-delivery is rare, we are unfortunately reliant on standard postal services, and prescriptions are not sent via tracked delivery due to the significant additional cost this would involve.
That said, we absolutely recognise that in your case this has happened multiple times. Each time we’re made aware that a prescription hasn’t arrived, we do reissue it as quickly as possible, but we appreciate that this does not make up for the repeated delays and the impact this has had on your wellbeing.
Given that several prescriptions have failed to reach you, this may point to a local delivery issue. To help resolve this properly, we’d really encourage you to reach out again via the member support chat on our website so we can:
* Double-check that your address is formatted correctly
* Explore whether an alternative delivery address may be more reliable
Please know that we share your frustration, our goal is to make gender-affirming care as accessible and smooth as possible, and we’re genuinely sorry that this hasn’t been your experience.
We’d really like the opportunity to get this resolved for you as quickly as possible.
Best Wishes,
GenderGP
It's shit
It's shit, have had an issue with them every single time I've ordered for the last five years, I just have no other options. I currently have no testosterone because they've decided I should have no choice but to repay for the setup fee, the monthly subscription, the id check, and the consent check, that all comes to £255 for a simple £5 email I can show my pharmacy, and of course if I try and contact them I get linked to an AI that can't do anything, so basically I have no way of getting the hormones that save my life. Thanks gendergp! I hate you, you selfish, greedy, bastards
22 giugno 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Hi Casper,
If there has been a gap of 6 months or more since using our service, some onboarding steps need to be repeated. This ensures your medical information is up to date and allows us to safely continue treatment, which includes setting up a new account.
Prescriptions are issued by independent prescribers and require appropriate clinical review. This means they cannot be provided as a simple request or email without the necessary checks being completed first.
If you’d like support with this or to understand the quickest way forward, please reach out via the chat function on our website. You’ll be connected with a member of our support team who can review your case and guide you through the next steps.
We’re here to help.
It doesn't work
Been with them for 2 years now and I've always been treated like some after thought when I'm paying an insane amount of money.
Recently, I wanted to switch my type of medication to injections. Sounds simple right? The website for members has locked me out of changing my meds and forced a higher dosage of my current prescription (which I do not want). I am writing this review because there is 0 other way of contacting them about fixing this problem and I'm not paying to fix a problem they caused.
18 giugno 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Thank you for taking the time to share your experience, we’re really sorry to hear how frustrating this has been for you.
We completely understand how important it is to feel in control of your treatment, especially when you’ve been with us for some time. What you’ve described isn’t the experience we want any of our members to have, and we appreciate you bringing it to our attention.
Our support team has now reached out to you directly to help resolve this as quickly as possible. If things aren’t yet sorted, please do use the chat function within the member platform so we can prioritise getting this fixed for you without any additional cost or hassle.
We’re here to support you and make sure your care aligns with your needs, so we’ll do everything we can to support.
With Best Wishes,
GenderGP
Everything was hassle free.
6 giugno 2026
Risposta di GenderGP Transgender Services
Hi there,
Thank you for your feedback.
We’re really pleased to hear that your experience was hassle free, we're committed to ensuring gender affirming care is accessible as possible so it's great to hear your experience reflects this. We appreciate you taking the time to share this with us.
We're here for you anytime and our Chatbot is always available to connect you with Member Support.
Warm wishes,
GenderGP Team
Paid hundreds for nothing.
I have paid hundreds upon hundreds of pounds to this company, both through multiple setup and prescription fees, and through the £30 a month subscription, and haven't recieved anything whatsoever. The only help they offer is with an AI chatbot that doesnt work most of the time, and If I want to talk to a human, it will cost me another £30 for 15 minutes.
I hope you know that I fully intend to form a class action lawsuit against this company if I am not contacted about this promptly, and properly reimbursed, or at the very least given the meager amount of medication I have paid for.
4 giugno 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Hi there,
Thank you for your feedback, we’re sorry to hear you feel this way.
We have already reached out to you directly to support you in moving forward with your care, but we haven’t yet received a response. Please do let us know if you still need our support.
Our team remains here and ready to help resolve this with you as quickly as possible.
Warm wishes,
GenderGP Team
had a video call with James
had a video call with James. very professional and remeasuring. answered all my questions in a way i understood. 5 star
4 giugno 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Hi Billy,
Thank you for your kind review and taking the time to share this.
We’re really pleased to hear that your session with James was professional and reassuring, and that he was able to answer your questions clearly and in a way that made sense to you.
James looks forward to connecting with you again soon and we are here for you every step of the way. Don't forget to check out the other session types available to continue that holistic support throughout your journey
Warm wishes,
GenderGP Team
Very easy and efficient, had my T within a day
Amazing and so quick oh my gosh, it was completely easy and stress free and made me feel very safe as a Tboy. The only thing is that it is on the more expensive side but it is a private service so it is to be expected. I definitely recommend! It's also super easy to do everything discretely and I haven't needed to talk to customer service once.
25 maggio 2026
Risposta di GenderGP Transgender Services
Thank you so much for taking the time to share your experience.
We’re really glad to hear that your care felt quick, efficient, and stress-free, and that you felt safe and supported throughout your journey with us. That’s exactly what we aim for.
We also appreciate your honest feedback about cost, we understand this can be a consideration, and we’re grateful you still chose to recommend us. We pride ourselves on keeping our subscription prices the same for the last decade and our ongoing mission to make gender affirming care as accessible as possible.
Wishing you all the best going forward, and remember we’re here if you ever need anything, pop us a message on our Chatbot - we've got you!
With Love,
GenderGP
No repeat prescrition
I have now been out of Everol for a week the dates for the next dose has changed three times no June July now August the end of no prescription sent .The chat box is hapless keeps sending same link there is NO RESEND medication why have i not got prescription sent chat box is hopeless i need prescription sent urgent there's no one to call with out paying or email i want a phone call to discuss prescription why has the other one been ended
I have had 4 bast Everol patches that have just not stuck to me even with tape over them so now im out of them should last till end of June I did email yesterday still no reply
I find service at the moment bad had few hold ups with appointment one on my end the others on nurses made no one turned up cost £30.00 I got refund on them NOT full only £25.00 it too its only a week or so later i got the £5.00 should not cost you £7.99 for 15mins still waiting for reply again so far not good service i found for the price you pay each month No one Calls back which i like NO CUSTOMER SERVCE TO CALL
30 maggio 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Hi Nicholas,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your recent experience.
We understand how frustrating it must be to have issues with your medication. While we’re not responsible for the manufacturing or supply of medications, we absolutely appreciate the impact this has on you. I can see that a new prescription has already been requested for you, so this should help ensure continuity of your treatment.
In terms of communication, I can confirm that responses have been sent to you via email. Please note that you don’t need to book and pay for a session in order to receive support, Member Support are available to assist you through the Chatbot.
We’re also sorry to hear about the inconvenience with your appointments and appreciate your patience while the refund was processed.
Your feedback is really valuable to us, and we’re always working to improve our service. If there’s anything further we can do to support you, please don’t hesitate to get back in touch.
Best Wishes,
GenderGP Team
AI generated brain damage
I've used this company for a few months. After a while, I started having serious side effects and symptoms from the hormones. It eventually got to the point where I visited a doctor. It's worth noting I booked this doctor via GenderGP, and the information he told me was from his priviliged access to GenderGP systems.
This doctor admitted that my prescription was entirely generated by AI. And it had screwed up, badly. I was taking double the maximum dose of Testosterone inhibitors, to the point where my levels were below baseline, risking me brain damage. Further, I'd been suffering cruel side effects from taking Progesterone long, long before I was first supposed to.
I quickly cancelled my subscriptions with them, and moved to a different company, Imago. However, despite cancelling every prescription, they're still trying to bill me for an anti hair loss thing I subscribed to, which I never even received. I had to block them on my card.
20 maggio 2026
Risposta di GenderGP Transgender Services
Thank you so much for your kind words!
We’re really glad to hear you found the service both efficient and affordable, that’s exactly what we aim to provide for our members.
If you ever need any support along the way, or have questions about your treatment, please don’t hesitate to reach out via our Chatbot, we’re always here to help.
Thanks again for being part of GenderGP 💜
Risposta di GenderGP Transgender Services
Hi there,
We’re sorry to hear that you feel this way, and we appreciate you taking the time to leave feedback.
We take all concerns seriously and would really like the opportunity to understand what has happened in your case so we can look into it properly and help where possible.
If you’re open to it, please contact our support team directly with more details so we can review your experience and assist further.
Best Wishes,
GenderGP Team
Okay when you have no other choice.
Okay when you have no other choice but the customer service is atrocious and treatment recommendations are often done by AI which leads to mistakes. The company is extremely negligent and cares more about making money than the wellbeing of their customers.
27 maggio 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Hi Natalie,
Thank you for taking the time to share your feedback, we’re sorry to hear that your experience has not met your expectations.
We take concerns around safety, clinical care, and communication very seriously. To clarify, treatment recommendations are not generated by AI. All clinical decisions, including prescribing recommendations and care plans, are shaped by qualified healthcare professionals in line with established clinical guidelines.
We also recognise that access to support and response times are extremely important, particularly for people navigating gender-affirming care. We are actively investing in improving our member support systems and processes to ensure queries are handled as efficiently and safely as possible, with appropriate clinical oversight where needed.
We’re sorry that your experience has left you feeling dissatisfied. Feedback like yours is important and is reviewed carefully by our team to help us continue improving both the quality and consistency of care we provide.
If you would like us to look into anything specific regarding your care, we encourage you to contact our support team directly via the Chatbot so it can be reviewed properly.
GenderGP
Used to be decent, now awful
Gender GP was overall great until their overhaul a couple years ago. They replaced most of their staff with AI, they stopped doing reduced rate subscriptions for those on low income, and the staff they do have left are so much worse at their job than the previous staff. They also stopped offering shared care with your GP (UK). You used to be able to ask questions and have that forwarded to the medical team. Now if you want to speak to a medical professional you have to pay loads for an appointment. After voicing these complaints I was offered a free "Wellbeing Appointment" (usually 8 pounds) where I was given blatantly incorrect information when asking about my testosterone medication and also finasteride. Whats happened to Gender GP is the product of deeply sinister greed and a willingness to exploit an extremely vulnerable and typically low income community.
27 maggio 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Hi Zack,
Thank you for taking the time to share your feedback, we’re sorry to hear that your experience has not met your expectations.
We understand that changes to service structure, pricing, and access to clinical support can feel significant, particularly when compared to earlier experiences. Our model has evolved over time in response to increasing demand, regulatory requirements, and the need to ensure safe, clinically appropriate pathways for all members. This includes the use of triage systems to help prioritise queries and ensure that members receive the right level of support at the right time.
We also want to clarify that we do not replace clinical staff with AI. While automated tools are used to help manage initial queries and improve response times, all clinical decisions and medical advice are shaped by qualified healthcare professionals.
Regarding prescriptions and clinical advice, we are unable to comment on individual cases in public replies, but we always encourage members to raise any concerns directly so they can be reviewed by the appropriate clinical team. Where further support is needed, members may be offered structured appointments with a clinician to ensure safe and accurate guidance tailored to their situation.
We are sorry to hear you feel your recent experience did not reflect the level of care you expected. Feedback like yours is taken seriously and is used to help us review and improve our services wherever possible.
If you would like us to look into your concerns further, please do reach out to our support team directly via the Chatbot so we can review your case in detail.
GenderGP
Gentle clarity in a complicated system From James
From the outset, my session with James felt incredibly grounding… like being guided through something complex by someone who genuinely understands its weight. He has a rare ability to translate intricate, often overwhelming information into something clear, accessible, and almost reassuring.
What could easily have been a daunting process instead felt navigable, even hopeful. I left the session feeling far more informed and steady in my next steps, which is no small thing.
James brings both professionalism and a kind of quiet empathy that makes a lasting impression. I would absolutely recommend this service to anyone trying to find their way through similar paths
26 maggio 2026
Non scritta su invito
Risposta di GenderGP Transgender Services
Hi Cazz,
Thank you so much for taking the time to share such thoughtful feedback, it really means a lot to the team.
We’re genuinely pleased to hear that your session with James felt grounding and supportive. Navigating gender-affirming care can often feel complex and overwhelming, so it’s especially meaningful to know that the process felt clearer, more accessible, and even hopeful for you afterwards. James will be really pleased to read your comments.
Creating a space where people feel heard, understood, and guided with clarity is something we care deeply about, so it’s wonderful to know this came through in your experience.
If you ever need further support or are considering next steps in your journey, you’re always welcome to reach out to us via our Chatbot, we’re here to help at every stage.
Thank you again for sharing your experience, and for recommending the service. Feedback like yours genuinely helps others who are exploring their options and helps us continue improving the support we provide.
GenderGP
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