Tranparente Abwicklung von der Bestellung bis zum Paketempfang. Günstiger Preis deutlich unter der UVP. Mittwochs bestellt, am folgenden Dienstag geliefert. Ist schon etwas lang, aber das Paket komm... Leggi di più
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Alles hat super geklappt. Top Preis und schnelle Lieferung. Originalartikel wie beschrieben in Größe XL. Ich nehme die Transporttasche von Pedromax, robustes Material, für meinen Atago Grill, passt g... Leggi di più
Super. Die Schuhe sind genau richtig für wandern im Gelände. Sehr gute Qualität, hier zu einem sehr günstigen Preis angeboten. Dazu noch sehr schnell geliefert.(3 Tage nach Deutschland).
Ich bin absolut begeistert von der schnellen und unkomplizierten Abwicklung meiner Bestellung! Der gesamte Prozess – von der Bestellung bis zur Lieferung – verlief reibungslos. Die Webseite ist sehr b... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
GrejFreak ApS (owner of GearFreak) was founded on the 1st of July 2008 by Kristian Rasmussen and Casper Pedersen in Denmark. Kristian is a former Lance Corporal at the Jutland Dragoon Regiment and has been stationed in Kosovo on team 17 and in Afghanistan on team 7. Casper has a bachelor’s degree in International Sales and Marketing from the Business Academy in Aarhus and has a great interest in civilian outdoor life. The foundation of our company is built on countless experiences and recommendations from professional soldiers from all branches of the Danish Armed Forces. It is a fact that many soldiers today buy equipment to supplement what they get from the Forces. Soldiers stationed in Iraq and Afghanistan especially find a need for gear that they have not been supplied with.
Informazioni di contatto
Gunnar Clausens Vej 58, 8260, Viby J, Danimarca
- INFO@gearfreak.com
- gearfreak.com
4,8
Eccellente
285 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Tranparente Abwicklung von der…
Tranparente Abwicklung von der Bestellung bis zum Paketempfang. Günstiger Preis deutlich unter der UVP.
Mittwochs bestellt, am folgenden Dienstag geliefert. Ist schon etwas lang, aber das Paket kommt schließlich aus Dänemark. Da mir das klar war, dafür kein Punktabzug. Nur die neuerdings wohl überall immer mehr üblich werdende Versandtüte statt Versandkarton gefällt mir gerade bei hochwertigen Artikeln im Wert von über 500,- Euro überhaupt nicht.
12 luglio 2022
Non scritta su invito
If you are UK based avoid this company
If you are UK based avoid this company. The usual misleading web page with a .UK name. You’ll get told you have a two day courier and here we are waiting a week later.
Don’t waste your time on these deceitful companies. Typically you have to wait the ridiculous time before the package arrives then should anything be wrong the concept of contacting or having to re-ship just leaves you feeling like there’s nothing you can do.
Awful, just plain awful.
12 luglio 2022
Risposta di GearFreak
Hi Leon
Thank you for your review!
In the terms and conditions that you have accepted (gearfreak.uk/terms-and-conditions), when you placed the order on our website, we have mentioned our company address in Denmark, where we also have our warehouse. The same information is also found under the “about us” section in our website.
I can see your parcel was delivered within the 3-9 business days as informed on our website and in the order confirmation.
If you have found information about delivery in 2 days, please contact our customer service team, with the information so we can change the information on our website. 😊
You can contact them on info@gearfreak.uk
Best regards
Jesper / Gearfreak
Alles bestens
10 luglio 2022
Non scritta su invito
Damaged parcel, missing items….
Eventually received the items after Hermes delivery rescheduled -no surprise there.
When it arrived it was clear that the parcel was damaged and open, parts were missing.
Hermes delivery driver took the parcel back and said that I would be sent a replacement.
Looking on the homepage it seems that conveniently the item is no longer in stock…
15 giugno 2022
Non scritta su invito
Risposta di GearFreak
We are really sorry about your experiences with the delayed delivery and the damaged parcel. We have been in contact with our logistic partner about your case since it hasn’t been satisfying at all for you as our customer and us. ☹
I can see our customer service made a complete refund to you as soon as they were informed about the condition of the parcel and that you were missing items from the parcel.
I hope you found the product in stock somewhere else, since you bought the last one from us.
Don’t hesitate to contact us, if you have any other questions about the refund or orders in the future.
Once again, we apologize for the inconvenience this has caused.
//Gearfreak
Schnell und unkompliziert
14 maggio 2022
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Alles bestens
Produkt 100% wie (ausführlich) beschrieben. Sehr schnelle, nach zu verfolgende, Lieferung. Alles bestens.
13 maggio 2022
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Alles bestens, gerne wieder
Ware entspricht der sinnvollen Beschreibung, prompte Lieferung, einwandfreie Abwicklung.
12 aprile 2022
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Schnelle Lieferung ohne Probleme
11 aprile 2022
Non scritta su invito
Alles bestens 👍🏻
11 aprile 2022
Non scritta su invito
Great service
Great communication, helpful advice and efficient service. Plus great kit!
4 aprile 2022
Exzellenter Service
Exzellenter Service
Super, immer wieder gerne.
It was so nice, I bought there twice :)
3 aprile 2022
Non scritta su invito
Klasse und schnelle Abwicklung
3 aprile 2022
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Dispatched really quickly but still…
Dispatched really quickly but still haven't received my goods as hermes claim that they left it in a bin rather than delivering to a neighbour as instructed. Goods seem to have gone missing.
3 aprile 2022
Risposta di GearFreak
Hi Karl
I’m really sorry that your parcel was delayed, and EVRi later claimed it was delivered to you.
We have talked with our logistic partner about your case since this is not satisfying for you as a customer or us.
Our customer service team send you a new parcel, that was delivered within 7 business days. Hope you are happy with the product and have had plenty of time to use it during the summer.
Don’t hesitate to contact us again, if you have any questions regarding the product or a new order.
//GearFreak
Prompt service and delivery
Prompt service and delivery, also kept well informed as to status of parcel.
2 aprile 2022
Good Gear, Terrible Delivery Courier
I have given this rating as I have still not received my Gear. The courier has said they tried to deliver it which is untrue as I waited all day for it. Whilst Gear Freak have been good I would not order anything from you again simply because of your choice of courier . I have had numerous previous problems with them and there is no easy way to actually talk to anybody to sort out a problem. After emailing them about the incident I am yet to recieve reply from them. Its a shame as you have some great gear and you guys have been good, but until you change your courier I would not order from you again.
31 marzo 2022
Risposta di GearFreak
Hi Andrew
Thank you for your review.
First of all, I’m happy that you are pleased with our gear. 😊
But I’m sorry, that you have had so many problems with the courier! We are always working on giving our customers the best possible experience, including a delivery of the order without any problems.
All the feedback we get about the courier, is something we tell them so that they can improve their part and we can have happy customers.
I hope you will try to buy from us again in the future, so you can have some great gear delivered to you place, without any problems.
Best regards
Jesper / GearFreak
Schnelle Lieferung und Top Preis
Schnelle Lieferung und Top Preis! Immer gerne wieder.
30 marzo 2022
Non scritta su invito
Very bad services
Be careful when you buy any item online. You may receive a defective product. I received a Cold Steel shovel with a nasty defect but paid full price.
29 marzo 2022
Risposta di GearFreak
Hi Stanislav
I’m sorry to hear, that you received a defective product. This is not how we want our customers to receive their items.
I can’t see, that you have reached out to our customer service team yet. They are always ready to help you if you call or send us a mail, so we can find a solution to the problem.
So don’t hesitate to contact them, for a solution or if you have any questions.
Best reguards
Jesper/GearFreak
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