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Valutata 5 stelle su 5

Great website, had what I wanted at a lower price than competitors and with free next day shipping (Tracked 24), it was sent the same day. Ordering was a doddle and it was well packed in compostable m... Leggi di più

Valutata 5 stelle su 5

Had a very good experience with this shop. Ordered a Lorcana giftset and it came through Tracked 24 and shipping was free (over £20) ! which is very rare to find with shops that sell TCGs. Ive also pr... Leggi di più

Valutata 5 stelle su 5

10/10 service. Ordered at 13:30 and the order came 9am next day, extremely fast service, came with a hand written thank you note inside the package along with a cool anniversary die. Great price too... Leggi di più

Valutata 5 stelle su 5

Pre-ordered a Cyberpunk Booster Box from here, came extremely well packed and actually arrived in better nick than the ones I got directly from the Kickstarter. Was well priced, fast delivery with... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

271 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(271)

73 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Had a very good experience with this…

Had a very good experience with this shop. Ordered a Lorcana giftset and it came through Tracked 24 and shipping was free (over £20) ! which is very rare to find with shops that sell TCGs. Ive also preordered a Riftbound Vault set thats coming out and was very pleasantly surprised to see they dont charge until the products out.

28 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent business to deal with

Great website, had what I wanted at a lower price than competitors and with free next day shipping (Tracked 24), it was sent the same day. Ordering was a doddle and it was well packed in compostable material. Nice little hand written thank you in the package as well as a free Dice for spending over £30. I do not normally leave a review but the buying experience was worthy of praise .Will be using you again. Thanks

27 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great local TCG store

Great local TCG store, do the right things to help support their player base and collectors, staff are extremely nice and friendly, they helped me with a pre order of a cyberpunk TCG booster box which I got some great iconic pulls from, couldn’t ask for a better store.

13 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

10/10 service

10/10 service. Ordered at 13:30 and the order came 9am next day, extremely fast service, came with a hand written thank you note inside the package along with a cool anniversary die. Great price too when pre-ordering products, absolute bargain

Will definitely order again!

21 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Trading Standards Notified

Unfortunately, this company breaches consumer rights based on their policies they express on the website.
The notice on the page (“cancellation fees apply, which is the cost of bank fees (between 4 and 10% depending on payment methods) plus £3 admin”) and similar wording on the site’s policies attempts to charge exactly the kind of fee the regulations prohibit for exercising the statutory right to cancel. Bank/processing fees and admin costs incurred by the seller on a refund are the seller’s problem to absorb, not something they can pass on to the consumer for a cooling-off cancellation.
For most distance/online sales of goods (like the Pokémon TCG Rival Battle Deck), consumers have a statutory 14-day cooling-off period to cancel for any reason, without needing to give a reason.
The period normally runs from the day after you receive the goods.
On valid cancellation, the trader must reimburse all payments received (including standard delivery) without undue delay, generally within 14 days of getting the goods back or proof of return.
Regulation 29 explicitly says the consumer can cancel “without incurring any liability except under these provisions” (the limited exceptions are things like the extra cost of non-standard delivery you chose, or a deduction for diminished value if you handled the goods beyond what was necessary to inspect them).
Regulation 34(8) is clear: “The trader must not impose any fee on the consumer in respect of the reimbursement.”

18 ottobre 2026
Non scritta su invito
Logo di Gamersathart

Risposta di Gamersathart

Hello Adrian - this seems to be your second review for the same order.

We have a cancellation fee on some products. It's very, very clear - usually it's only people using 'bots' that don't spot it.

Unfortunately you're not correct - it's perfectly legal. If you google 'can a shop charge a cancelation fee' you'll get to a government web page that says "If you cancel the contract, the business is generally only entitled to keep or receive an amount sufficient to cover their actual losses that directly result from your cancellation (eg costs already incurred or loss of profit)."

We only charge the bank charges plus a £3 admin fee.

This is only for a minority of our TCG products where people using bots are causing significant issues.

Basically - stop using a bot and you'll be fine.

Here's the webpage: https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services

Valutata 1 stelle su 5

Greed at hart

"Gamers at hart" or should it be Money at hart. Another retailer looking to get into the scalping of Pokemon cards by pricing at more than double the RRP. Avoid at all costs if you are looking for a fair price. A binder which costs £37.99 is being sold at £75.00. Rip off merchants.

16 ottobre 2026
Non scritta su invito
Logo di Gamersathart

Risposta di Gamersathart

Hi We run all our business through our website - even in store purchases. The online prices are to protect local customers.

In store price is RRP, and we have a preorder system that prioritises players. If you want to make sure you get Pokemon product you can join us on a Monday or Wednesday evening. It's all very casual - everyone gets prize packs and there's no specific prize for winning.

Whether you're a player or not, you can preorder product by scanning a QR code in store (non-players are just more likely to have their preorder cut if we don't get enough)

So please don't avoid us for RRP prices! Just come in store :)

Valutata 5 stelle su 5

Great experience, great store!

Pre-ordered a Cyberpunk Booster Box from here, came extremely well packed and actually arrived in better nick than the ones I got directly from the Kickstarter. Was well priced, fast delivery with a lovely little note. Was updated when dispatched with tracking etc.

Excellent service, would use these again!

Thank you :)

9 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service, Fair price

Great service, getting back to answer my questions about the game. Fair price and (free) shipping for it, although I see they have now raised the price to match their competitors.

3 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great experience

Easy to buy on there website and really fast shipping/delivery just an all around great experience. received my order in perfect condition and also received a lovely card saying thanking me for my purchase which included a cool dice. Thank you will be shopping at gamers@hart again

2 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent and trustworthy

Had a really good experience ordering from here. Will definitely use again. Order was sent promptly and packaged well. Appreciated the handwritten note as well. They have a good pricing structure and selection of products as well.

26 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service all around!

Communication was great, dispatch and delivery was extremely quick, the items where well packaged which was great as I had mentioned I wanted them for a sealed collection, and the price was awesome.

Will likely use again in the future if they sell items in after and highly recommend!

22 settembre 2026
Non scritta su invito

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