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European Direct Distributor for Fractal Audio Systems
Marienstraße 59a, 24937, Flensburg, Germania
Bester Modeling-Amp, den ich jemals besessen habe. Nach vier Jahren bootete er plötzlich nicht mehr, innerhalb einer Woche wurde er repariert und ich muss sagen, G66 war äußerst kulant. Ruft man dort an, geht auch jemand ran, oder man wird in kürzester Zeit zurückgerufen. Ich habe noch keinen vergleichbaren Service erleben dürfen. Super geil!
En Enero compré un Fractal Axe FX3 MKII Turbo que llegó rápido y muy bien empaquetado junto con el manual y una camiseta de regalo.
Este Febrero he comprado la pedalera Fractal FC-12 y también ha llegado súper rápido y muy bien empaquetada.
En ambos pedidos me han facilitado mucha información y cuando me puse en contacto con Atención al Cliente me contestaron rápido y solucionaron mi duda fácilmente.
Les estoy muy agradecido por el trato y la profesionalidad de su trabajo.
Un 10 para ellxs!!!!!!!
FELICIDADES!!!!!!!
Couldn't be happier by the excellent service from G66. I contacted them by email to report that my FM3 display was defective, and they responded immediately. A replacement unit was shipped the very next day, arranged as a swap, and no unnecessary questions were asked. All was settled in 2-3 days. The whole process was fast, smooth, and professional. This is exactly how customer support should be handled. Highly recommended!
Without a doubt, the best customer service I’ve ever come across. Genuinely there to help the customer.G66, thank you!
Always have a quick check with trust pilot before parting with a chunk of dosh, especially as i had not heard of these guys, needn't have worried , first class speed, price and coms from start to finish. This was shortly after a rather hassly encounter with another music online store taking upfront money for orders they couldnt possible fullfill despite pretending they could, so this was a breath of fresh air by comparison. Thank you
Bin nun seit vielen Jahren Kunde, über die Geräte ist jedes Wort geschrieben worden. Ich habe fast jedes Produkt getestet und alles ist unschlagbar geil. Der Service der Firma, die unschlagbare Herzlichkeit, Kompetenz und Aufmerksamkeit findest Du nirgendwo.
Jedes Problem ( es gibt allerdings keine ) wird gelöst👍
Bestellst Du bei der Crew, kommt es in der Regel am nächsten Tag oder am übernächsten 100% perfekt geliefert ( UPS ) sind nun mal die Besten!
Verpackung? Note 1.Inhalt? Note 1 plus , Vor dem Produkt erstmal ein persönliches Anschreiben, T-shirt und das süsse Laster Merci zur Vorfreude und Beruhigung der Nerven🤪👍👍 Danke Jacques, Du weisst was wir beim öffnen fühlen👍😊
Regelmässige Updates incl. Wo gibt es das noch???
Egal wer das hier gelesen hat, welche Bedenken es auch ( noch ) gibt? Vergiss es!!
G66 ein großes DANKE aus Düsseldorf!!
Es gibt auch noch was möglicherweise Negatives !!!!
SUCHTFAKTOR nach unfassbar geilen Sounds ist hoch…!!
Danke
Probably the best company I have dealt with.
Beautiful people, incredible products.
They have sent me a letter, a t-shirt, a box of chocolate. Their products are AWESOME.
It's not only business. There is good people beyond.
Thanks for everything! And Fractal FM3 is gorgeous.
Matteo
Beyond excellent customer service. Had a couple of calls and emails with Sukh at the UK arm of G66. He was helpful and went above and beyond to be so. Can't recommend them enough, and very much looking forward to my new toy.
Amazing buying experience. Fractal equipment is amazing of course. But free T-Shirt and chocolate….come on. that’s a 10
Superb attention to detail and customer service. Thank you will use again.
Great experience, smooth transaction, highly recommended!
I've dealt with G66 EU a few times in the last decade and always had perfect service from them. I recently dealt with their new UK distributor and the same level of personal service was upheld by them also. Detailed and responsive communications, fast shipping, and the Fractal gear itself is incredible. I can't recommend them highly enough!
An excellent service from G66. My enquiries have always been answered promptly and helpfully. A very professional service, highly recommended. Very pleased with my purchase of Fractal AXE-FX 3 which was received well within the promised date following my order. Not to mention the personalised letter and goodies that were included in the parcel.
Although there was a fairly hefty wait for the the product I was after (Which was 100% expected) I was kept informed at all times as to how the order was going and basically given great information. When the product arrived there was a few personal touches that I really appreciated and a bar of chocolate.. Not much more I can ask for!
Jeg bestilte min AX-8 igår formiddag, og sidder nu med den i hænderne dagen efter. Jeg oplevede at de reagerede på min bestilling efter et par minutter, og skrev at de efter at have opdateret til seneste firmware, ville sende den med UPS. Med produktet fulgte også et brev med e-mail til en medarbejder såfremt man måtte have spørgsmål til sit produkt. Alt i alt, lynhurtig og meget nærværende service. Jeg er meget tilfreds med produktet og kan i højeste grad anbefale andre at handle med G66.
Jeg bestilte en AX8 mandag aften, tirsdag morgen bliver jeg kontaktet vedr. at prisen er blevet nedsat og at jeg vil få produktet til den nye pris samt opdateret den med nyeste firmwareversion. Onsdag eftermiddag ankommer min AX8! Inde i kassen lå også en pakke Merci chokolade og et brev adresseret til mig, hvor jeg henvises til en medarbejder i tilfælde af at jeg har spørgsmål til brugen af AX8.
Ialt en super oplevelse at handle med g66! Exceptionelt hurtig levering og virkelig god service!
"If G66.eu made beer, Carlsberg would probably need a new slogan"
Venlige, troværdige medarbejdere, hurtige, velformulerede og høflige svar, kompetent vejledning og support, god hjemmeside, etc. etc.
En lille virksomhed som agerer mellemled for amerikanske Fractal Audio Systems (FAS) produkter (bl.a.) og det europæiske marked.
Der er kun gode ting at sige om g66.eu - selv da jeg var på en venteliste (ikke pga. G66, men pga. at FAS ikke kunne producere hurtigt nok ift. efterspørgsel) til et produkt, var det en positiv oplevelse. Jeg vidste allerede inden jeg bestilte, at der ville være lang kø, så jeg var indforstået med en lang ventetid. MEN: Ikke nok med at de flittigt holdt mig opdateret med status på min venteliste plads, der lå sørme også en pakke Merci chokolade i pakken, da det blev min tur - det havde de bestemt ikke behøvet, men det viser virkelig, at G66.eu er et foretagende som vil deres kunder det bedste, og KUN det bedste!
Tak til G66 for en serviceoplevelse langt udover det sædvanlige
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