Future Health Biobank Recensioni 

290
TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 2 stelle su 5

On 2 April, 2020 we gave the samples of the stem cells to Future Health Greece to send them to Switzerland. They told us that after one month we would receive an email from Switzerland referring... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Future BioBank has been the best choice for the collection of our daughter's stem cells. They always been professional and nice, following us in all the process. i found the system of how they man... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely amazing experience! So easy and professional. We were guided all the way and customer service team are always available. Once we went to the hospital we kept on updating the collector/cour... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We’ve used future health bio bank twice now to collect the collect cord blood for our two children. They have been great, really prompt, professional and keep you fully informed. Its reasonably priced... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di biotecnologia

Scritti dall'azienda

Welcome to Future Health Biobank, one of the world's most accredited stem cell bank. Protect your family's future health with umbilical cord blood & tissue stem cell banking and genetic screening.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

290 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(290)

4 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Blood and cord collection

Really professional people. All the process went really smooth. Would definitely recommend to friends.

3 marzo 2020
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Risposta di Future Health Biobank

Thank you for your lovely review Ana!

Kind regards,
Future Health Biobank - UK Customer Care Team

Valutata 5 stelle su 5

Excellent service

Excellent service! Kit was delivered in time, collection was faultless. Thank you!

3 marzo 2020
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Risposta di Future Health Biobank

Thank you for your lovely review Roxana!

Kind regards,
Future Health Biobank - UK Customer Care Team

Valutata 4 stelle su 5

On the day of labour

On the day of labour, the prim pheb was at another hospital, but the backup pheb managed to come. Overall, it is a good experience.

3 marzo 2020
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Risposta di Future Health Biobank

Thank you for your review Liz, we are glad to hear the back up procedures we have in place ensured your collection could go ahead as planned!

Kind regards,
Future Health Biobank - UK Customer Care Team

Valutata 4 stelle su 5

Thankful

Really helpful company. Happy to have chosen to freeze steam cell. Recommended

3 marzo 2020
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Risposta di Future Health Biobank

Thank you for your lovely review Claudia!

Kind regards,
Future Health Biobank - UK Customer Care Team

Valutata 5 stelle su 5

Brilliant service from onset

Brilliant service from onset. Clear & timely communication, lots of available information and always accessible. Simple process, no stress!

20 febbraio 2020
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Risposta di Future Health Biobank

Thank you for your lovely review Jayna!

Kind regards,
Future Health Biobank - UK Customer Care Team

Valutata 5 stelle su 5

Excellent

Efficient, non-pushy service.
Clear explanations and transparency of costs.
24 hour help-line.
Regular updates as to progress and what the next step will be.
Great Phlebotomy service - regular communication.
Easy and quick collection of specimens.
Very happy indeed with the service provided.

18 febbraio 2020
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Risposta di Future Health Biobank

Thank you for your lovely review Rebecca, we are so happy you are pleased with the service!

Kindest regards
Future Health Biobank - UK Customer Care Team

Valutata 5 stelle su 5

My friend recommended Future…

My friend recommended Future Health,they were very professional and straightforward.

17 febbraio 2020
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Risposta di Future Health Biobank

Thank you for your lovely review Oana!

Kind regards,
Future Health Biobank - UK Customer Care Team

Valutata 5 stelle su 5

The staff from Future Health Biobank…

The staff from Future Health Biobank really went the extra mile when we forgot our sample box at home due to an unexpected transfer to hospital. The phlebotomist took a cab to our house to get it!

12 febbraio 2020
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Risposta di Future Health Biobank

Thank you for your lovely review Fabienne!

We are so pleased you were happy with the service, we will always go the extra mile to give our clients the best chance of a successful collection!

Kind regards,
Future Health Biobank - UK Customer Care Team

Valutata 5 stelle su 5

Great job!

Great job!
They answered to my questions,I got the right support and I am a very happy costumer.
Thank you.

4 febbraio 2020
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Risposta di Future Health Biobank

Thank you for your lovely review Oana!

Kind regards,
Future Health Biobank - UK Customer Care Team

Valutata 5 stelle su 5

we need help

Hello,
I want to clarify a situation with you. In 2013 we signet a contract with future health for our daughter. She was born in Bucharest and our doctor recommended this bank. After a few years we got divorced and we tried to communicate with someone to change the contact information. It was impossible to find a number that works in Romania so we called the number we had in the contract. No result. Now after 3 years someoane from Romania called that we are late with the payments. That is true but in this moment we don’t know what to do because we don’t know what is our cells status. We want a confirmation from you that the they are still in your bank and olso we want to know the name of the firm in Romania that represent you.

later edit:
we apreciate your promptly response! 5*

30 gennaio 2020
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Valutata 5 stelle su 5

My experience with the Future Health…

My experience with the Future Health Biobank is excellent. They were very professional in a view of communication, explanation, procedure and feedback.

19 gennaio 2020
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Risposta di Future Health Biobank

Thank you for your lovely review Vesna, we are so glad you are pleased with the service!

Kindest regards,
Future Health Biobank - UK Customer Care Team

Valutata 5 stelle su 5

Was perfect

Everything was perfect!

18 gennaio 2020
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Risposta di Future Health Biobank

Thank you for your lovely review!

Kind regards
Future Health Biobank-UK Customer Care Team

Valutata 3 stelle su 5

Just could not get the invoicing…

Just could not get the invoicing correct then chasing me for payments, for the wrong amount again. I had identical twins but they still collect r and stored 2 samples and told me I had to pay for it. Other than that initially answered my questions well and price matched.

15 gennaio 2020
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Risposta di Future Health Biobank

Hi Avi,

Thank you for taking the time to provide a review, we are very sorry you have had some issues with our accounts department, we do hope these issues have now been resolved but please do contact me directly if you wish to have a chat about any ongoing problems.

My details are Hpettersonturner@fhbb.com/01159 677 707

Kind regards
Future Health Biobank- Hannah UK Customer Care Team Manager

Valutata 5 stelle su 5

We are very happy with the service

We are very happy with the service, making very easy explanation of all the process before and after collect the samples. Competitive market price and high level of professionals working with us.
I will highly recommend it.

10 gennaio 2020
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Risposta di Future Health Biobank

Thank you for your lovely review!

Kind regards
Future Health Biobank-UK Customer Care Team

Valutata 5 stelle su 5

Amazing service

We were happy to use this company to store for our baby steam cells . Everything was clearly explained regarding procedures . Despite umbilical cord tissue wasn’t viable, we still got umbilical cord cells collected and stored . Everything gone smoothly . Always have been contacted by company regarding results and storage .

8 gennaio 2020
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Risposta di Future Health Biobank

Thank you very much for your lovely review Sabina!

Kind regards,
UK Customer Care Team-Future Health Biobank

Valutata 4 stelle su 5

They have not amended the invoice…

They have not amended the invoice following the failure to collect the tissue. I should have reminded them to reissue the invoice.

8 gennaio 2020
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Risposta di Future Health Biobank

Hi Alina,

Thank you for your review, my apologies our accounts department have not been in touch with a new invoice for you.

We have passed this over to them and they will be in touch soon with your new invoice.

Kindest regards
Future Health UK Customer Care Team

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