My mother and I had the pleasure of dealing with Ollie when we went to the Truro store to purchase an adjustable bed. Ollie is extremely patient and knowledgeable his main concern is making sur... Leggi di più
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Absolutely amazing service from Zia Roberts at Furniture World. As we are based in the Channel Islands the whole process is somewhat trickier when ordering but Zia's knowledge, helpfulness and speed... Leggi di più
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The worst furniture I have ever bought. Majority of the parts needed re-work as holes were not drilled deep enough meaning screws could not bite into intended parts. Some milled and drilled holes look... Leggi di più
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Ordered my item and straightaway received an email informing me of the next steps and the expected delivery date. Item was delivered by courier and they were great with phone calls and texts letting m... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence. We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse. Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home.
Informazioni di contatto
Unit 1, Cardrew Way, Cardew Ind Est, TR15 1PL, Redruth, Regno Unito
- 01209 210080
- sales@furnitureworld.co.uk
- furnitureworld.co.uk
4,2
Molto buono
555 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Sofa with Modular pieces
Bought a Modular sofa that I could not sort out online.
Don Johnson at the Plymouth branch sorted it out in a matter of minutes with the right pieces right colour and the correct firmness. Excellent service at this branch I would deal with them again.
28 marzo 2025
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Great service
Great service as always from the Newquay branch, Special thank you to Debbie for getting a disability chair made for my mother so quickly . So helpful .
7 marzo 2025
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Risposta di FurnitureWorld
Thank you so much for your wonderful review! We're so pleased to hear that Debbie was able to assist you in getting the disability chair for your mother quickly. She truly goes above and beyond to help our customers. We really appreciate your kind words and look forward to welcoming you back soon! 😊
Matt - Tempur specialist - fab!
Matt was so helpful and answered all my questions - really great to deal with him and can’t wait to take delivery of my new Tempur bed and mattress
17 marzo 2025
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Risposta di FurnitureWorld
Thank you for your kind review!
We’re so glad to hear that Matt was able to assist you and answer all your questions. We’re sure you’ll love your new Tempur bed and mattress – they’re designed for ultimate comfort!
We can’t wait for you to experience it, and if you need anything else, we’re always happy to help.
The Furniture World Team
Didn’t deliver the item
Didn’t deliver the item. Was dishonest through process and had me waiting in person for 4 hours to only let me know in the end they would not be delivering. Do not recommend
Now proceeding to repayment but taking time
13 marzo 2025
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Risposta di FurnitureWorld
We cannot find your details on our system. Please email sales@furnitureworld.co.uk your order details.
Great local business
It's not the first time we have bought an item of furniture from this store, but on every visit, we have been met with friendly, helpful staff. There is a great range of quality furniture and we would highly recommend starting your search here. Thank you Olly and Jonathan for your advice and help today.
10 marzo 2025
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Risposta di FurnitureWorld
Thank you for your kind words and for choosing Furniture World again! We're delighted to hear that our friendly and helpful team, along with our range of quality furniture, have made each visit a great experience. Olly and Jonathan will be thrilled to know their advice and assistance were appreciated. We truly value your recommendation and look forward to welcoming you again in the future!
Good customer service
Went to look at mattresses at Plymouth Furniture world and was greeted politely by a salesman called George we explained what we were looking for and he went through the range with us. He left us alone to discuss between my wife and i but was helpful when we needed to ask some questions to help decide what we needed. He explained the delivery time and we bought a mattress. Thankyou George for all your help. Bought furniture from here before xmas and was given good service then as well.
1 marzo 2025
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Risposta di FurnitureWorld
Thank you for your wonderful review! We're so glad to hear that George provided excellent service and helped you find the perfect mattress. It's great to know that your experience with us was positive both during this visit and your previous purchase. We truly appreciate your continued support and look forward to assisting you again in the future. Thanks again for choosing Furniture World Plymouth!
had never heard of this company so I…
had never heard of this company so I took a chance I did have a query when ordering and the phone was picked up straight away and my query answered
I ordered on the Wednesday and two days later it arrived extremely well packed
and I could track its route for delivery so conclusion I have no issues with company and I can recommend them
14 febbraio 2025
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Risposta di FurnitureWorld
Thank you for taking a chance on us! We're delighted to hear that your experience was smooth from start to finish. Providing prompt assistance and efficient delivery is something we strive for, so it's great to know we met your expectations. We truly appreciate your recommendation and hope to assist you again in the future!
Ian and the team in Truro branch have…
Ian and the team in Truro branch have been fantastic - never pushy but available with knowledge and support when needed.
We have purchased our sofa and bed from furniture world Truro because of their service, aftercare and quality products.
1 febbraio 2025
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Risposta di FurnitureWorld
Thank you for your wonderful review! We’re delighted to hear that Ian and the team at our Truro branch provided you with the right balance of support and expertise without any pressure. It’s fantastic to know that their service, along with our quality products and aftercare, led you to choose Furniture World for both your sofa and bed. We truly appreciate your support and look forward to welcoming you again in the future!
I have used Newquay Furniture World on…
I have used Newquay Furniture World on many occasions over the years. Such a vast range of furniture and beds. Always very helpful with lots of knowledge. Speaking with the team direct I got exactly what I wanted and at a reasonable price. Thanks! Until next time.
11 febbraio 2025
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Risposta di FurnitureWorld
Thank you for your loyalty and kind words! We're delighted to hear that you've had great experiences at our Newquay store over the years. Our team takes pride in offering a wide selection of furniture and beds, along with expert advice to help you find exactly what you need at a great price. We truly appreciate your support and look forward to welcoming you again next time!
I was served by Richard Glosby from the…
I was served by Richard Glosby from the Truro branch. He was very patient and helpful. He explained in detail and unfolded the bed settee for me to see.
He concentrated on my needs and I had his full attention.
The bed settee was ready for delivery earlier than I expected. There was a delay with my carpet fitter but when he had a cancellation and carpet was laid earlier than expected there was no problem my delivery date was brought forward with no problem.
The 2 guys that delivered it were very friendly and helpful and explained again how it worked.
Overall a perfect smooth experience.
I would definitely recommend Furniture World to my friends.
4 gennaio 2025
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Risposta di FurnitureWorld
Thank you for your fantastic review! We’re so pleased to hear that Richard at our Truro branch provided you with such patient and attentive service, ensuring you had all the information you needed to make the right choice. It’s also great to know that our delivery team made the process seamless and accommodating. We truly appreciate your recommendation and look forward to assisting you again in the future!
Excellent Team Newquay
Since I have moved to Cornwall I have only used Furniture world for my bed,carpets and furnishings.
Excellent team in Newquay.
10 febbraio 2025
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Risposta di FurnitureWorld
Thank you for your loyalty and kind words! We're delighted to hear that Furniture World has been your go-to for beds, carpets, and furnishings since moving to Cornwall. Our Newquay team takes great pride in providing excellent service, and we truly appreciate your support. We look forward to helping you again in the future!
Excellent service
Excellent service, delivered carpet and sofas when it was convenient to us.
11 febbraio 2025
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Risposta di FurnitureWorld
Thank you for your kind review! We're delighted to hear that our team was able to deliver your carpet and sofas at a time that suited you. Providing excellent service and convenience for our customers is always our priority. We appreciate your support and hope you enjoy your new furnishings!
I dont reccomend
I dont reccomend, such unprofessional service. They never delivered, when i get in touch with their shop, the Laura could not help, she did not even know the driver's name, the manager was rude. Never going back to them.
31 gennaio 2025
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Outstanding delivery drivers
I would like to say a big thankyou to the two young delivery drivers who delivered my 3 piece suite today, unfortunately I didn't get their names. Their professional skills and customer service was outstanding ensuring everything arrived in pristine condition. They were very respectful of my property even removing their shoes as I had newly fitted carpet and taking extra care of woodwork and walls. This wasn't the easiest of entrances especially carrying heavy furniture up steps and the horrendous weather conditions which added to this. A few days before two different delivery guys removed my old furniture with care and again brilliant service.
My whole customer experience of Furniture World from purchasing with Don at the Plymouth branch to delivery has been excellent. I will definitely be a returning customer. Thank you 😊
28 gennaio 2025
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Risposta di FurnitureWorld
Thank you for your fantastic feedback! We're so pleased to hear that both delivery teams provided outstanding service and ensured your furniture was delivered with care and professionalism, despite the challenging weather and entrance. It's also wonderful to hear that Don made your purchasing experience smooth and enjoyable. We truly appreciate your kind words and look forward to welcoming you back as a valued customer in the future. Enjoy your new suite! 😊
delivery driver wasn't a great ambassador for your company
You should make your drivers aware that they represent your company while out driving your company vans. Today after one of your vans left the distribution centre in Redruth, rather than stop behind parked car on his side of the road and letting me carry on, on my side of the road, he decided he was more important than me and forced me to stop abruptly and force his his way through while giving me hand gestures as I shrugged my shoulders at him. Guess who won't ever buy anything from furniture world? All because of the conduct of your delivery driver, such a great advertisement for you company.
27 gennaio 2025
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Risposta di FurnitureWorld
Thank you for your review. I can only apologise that the driver of our vehicle was so discourteous to you – we certainly don’t advocate that type of behaviour and basic rules of the road suggest he should have given way to the you as oncoming traffic. I will raise this with the warehouse but apologise again for his behaviour. Definitely unnecessary.
I bought 2 items of furniture from the…
I bought 2 items of furniture from the shop as I don't order expensive things online. Once the furniture was here, it didn't look right. I phoned and asked for a refund (in their adverts it states free deliveries and refunds). The horrid man I spoke to said I can't have a refund as I purchased the furniture in the shop. At no time was I told that I would not be allowed a refund. I'm 69 and live on my own. I could however chose something else instead less 20% of what I'd spent. There is nothing else I like or need. I just wanted my money back. It's a con.
23 gennaio 2025
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Risposta di FurnitureWorld
I’m sorry that you have left us a 1 star review. You will no doubt be aware that the terms and conditions you have quoted are for items purchased online – the distance selling rules are different than those when you buy from a store. If there was no fault with the goods that were delivered to your home then we cannot just take them back. Our terms and conditions clearly state that we charge up to 20% as a restocking fee and in this instance you had changed your mind about what you wanted. If you had found something else in store to re-select to, it is likely the restocking fee would have been waived. This is not a con, the details were clearly stated on the terms and conditions of your order.
The gentlemen who brought my mattress…
The gentlemen who brought my mattress were very respectful, carried it upstairs and removed the packaging for me. They disposed of the packaging also. Very cheerful and friendly duo.
3 gennaio 2025
Non scritta su invito
Risposta di FurnitureWorld
Thank you for sharing your experience! We're thrilled to hear that the delivery team provided such respectful and friendly service. It’s great to know they went the extra mile by carrying your mattress upstairs and removing the packaging for you. We’ll make sure to pass along your kind words to the team!
Kind regards, Ethan
New bed purchase
We purchased a bed 18/12/24 and initially was being dealt with by George who was a new employee.
We then had Ben join us to support his colleague.
I happy to say what a really enjoyable experience we had during this sale both guys where great and Bens knowledge of the product was second to none..
Thank you guys…
18 dicembre 2024
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Risposta di FurnitureWorld
Thank you for sharing your experience! We're so pleased to hear that both George and Ben made your visit enjoyable. It’s great to know that George is off to a fantastic start, and Ben’s product knowledge impressed you. We'll make sure to pass on your kind words to them both. Wishing you many restful nights on your new bed!
Outstanding service by this company
Outstanding service by this company, particularly a chap called Jonathon. We have moved from Cornwall to Hampshire just before Xmas, so thought delivery would be an issue and we’d have Xmas Dinner on trays sat on camping chairs…….
The Items we ordered, suite, dining table and six chairs were with us in our new Hampshire home within six days of purchase and before the 23rd Dec as promised!! Absolutely amazing, cannot fault this company and thoroughly recommend them to anyone shopping there. Great range of goods and first class service. Many thanks 👍👍
21 dicembre 2024
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Risposta di FurnitureWorld
Thank you so much for your glowing review! We're delighted to hear that Jonathan and the team were able to ensure a smooth and timely delivery to your new home in Hampshire, especially during such a busy time of year. It’s wonderful to know that you’ll be enjoying your suite, dining table, and chairs in time for Christmas. We truly appreciate your recommendation and kind words about our range and service. Wishing you a joyful first Christmas in your new home! 🎄🎁
great sofa bed from you guys…
I bought a great sofa bed from you guys but was disappointed with the delivery.
They didn't unwrap the sofa and take away the packaging plus fitting the arms onto the unit was very difficult, the sliding brackets were out of alignment which made it very awkward.
This would be impossible for elderly customers to achieve so to improve your service please take this on board.
10 dicembre 2024
Non scritta su invito
Risposta di FurnitureWorld
We’re sorry you were disappointed with the delivery service offered. We provide two levels of delivery – standard delivery (which you chose) or premium delivery. Standard delivery does not include unwrapping or assembly. You would have been given the option to upgrade to premium delivery which would have provided the service you were looking for. We often go above and beyond with our service especially if we find we are dealing with maybe an elderly, vulnerable customer who might struggle to assemble their furniture.
We take all feedback seriously and would thank you for taking the time to write your review.
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