FurnitureWorld Recensioni 

I ordered two large sets of outdoor furniture (Gallery range) from Furniture World, with the understanding that delivery would take approximately seven days. This was a key factor in our decision, as we needed the furniture in time for our son’s 2nd birthday party at home.

We received a text from their delivery company, Arrow XL, allowing us to schedule our preferred delivery date — we selected Tuesday 22nd July.

However, at 8:04am on the morning of delivery, I received a message advising the delivery had been cancelled as the goods hadn’t been received. I had taken the day off work specifically to receive the order, resulting in a lost day’s wages.

What followed was incredibly frustrating — I was passed between Furniture World and Arrow XL, with neither party taking responsibility for the issue. To make matters worse, the next available delivery date offered was 28th July, which is clearly too late.

Overall, a deeply disappointing experience and a clear example of a company failing to take ownership — leaving the customer to absorb the impact. I would strongly advise against using either company if you’re expecting a reliable and professional service.

Another visit, Another great experience from St austell branch 👏 had an issue with some chairs nothing was too much trouble , Harry put my worries at ease dropped off chairs and between Harry and the other lovely man (sorry didn't get his name but he's one of the original team) they fixed them there and then for me and put them in the car superb service that I've come to love about the store, it's never a one off its the service you get on every visit. I then went home with some photos of extra 'wants' and called for some measurements again Harry again got them for me there and then , too then return to store place an order ,forward 24hrs changed mind 🤦‍♀️called the store no problem order amended
. Keep saying it but honesty wouldn't go anywhere else for furniture, great prices. Great selection and absolutely first class customer care from a great team , so again Thankyou St austell team ⭐️⭐️⭐️⭐️⭐️

If I could give zero stars I would.

I have only just been told my order is delayed by 12 weeks (yes you read that right) when it was supposed to arrive by end of June. I only know this as I contacted them towards the end of June to ask what's going on as I hadn't heard from them. Apparently it's due to the ongoing global issues, I don't believe that for a second. It now says on their website that it's 12 weeks from order... That's a coincidence. Sounds like they forgot to place my order a month ago.

Never have I ever heard of a piece of furniture being delayed for three months when it's been radio silence from them for an entire month.

I contacted the store today with a concern about the transformer on my Celebrity riser recliner chair. A extremely helpful and knowledgeable guy called Ben listened intently to my concerns and even asked me to remove the batteries from the transformer to check that the chair was working OK and I felt happy with his advice. I'm a 67 year old pensioner and it's a credit that you have such good staff.
Well done to Janine who sold me the chair in the first place and Ben who helped me today
Thanks fantastic service 🙂

Scam company! I wouldn't waste your time or money on this company. You can find the same products elsewhere for cheaper and better quality. They have the worst customer service I have ever experienced and as for the sales manager Jo she is so unhelpful honestly don't understand why she is in a customer facing role. Items arrived damaged and the company did nothing to resolve the situation. Thanks for nothing.

Had an open wardrobe delivered by FW. Quality was awful so requested a refund. In the meantime I ordered a different open wardrobe. Still waiting for the old one to be picked up and the new one to be delivered over a month later. I was told that the courier would send a text within 48 hours. Nothing. Have now been told that the courier has sent an email. Not received, or any communication in fact. Keep chasing and being fobbed off. Just a box shifter who has poor comms and perhaps a poor relationship with the supplier and/or courier. They don’t actually carry stock so you will have to wait while they order from the supplier. Better off going somewhere that actually carries stock.

Had the pleasure of working with Matt at Furniture World - attentive, knowledgable and incredibly helpful. All furniture now ordered for new home; fingers crossed the product is as good as the service - thanks Furniture World & thank you Matt for the excellent customer care.

Friendly staff at the St Austell branch, not the slightest bit pushy. They showed us the available items they had instore. They were very well informed and found us the best deal, and even wrapped up an ex display unit ready for we to collect.

Ordered items described on the website as being “in stock” and “ready to deliver” on 4/5/25. Confirmation email stated “expected” delivery date between 7/5/25 and 10/5/25.

Sadly, a further email received a couple of days later suggested the “order had been emailed to the supplier”, and cast doubt on the delivery date that was initially suggested.

Ultimately, the items didn’t get delivered until 23/5/25. When I queried why they were advertising items as being “in stock and ready to deliver” but not delivering items for almost 3 weeks, I was told the items are actually ordered from a 3rd party who in turn sort out the delivery themselves.

Overall, the items are fine but the delivery process was wholly unsatisfactory and misleading.

Had an issue with our new bed but this was resolved within less than 2 hours, which included Ollie at Furniture World liaising with the manufacturer!
What service! Cannot imagine any other furniture company being so responsive.

I phoned Redruth FurnitureWorld this morning as a problem had developed with my Dublin swivel chair. The problem was referred to Truro where I had originally bought the chair 14 months ago. By early afternoon I had a call from James who then visited my address. He sorted out some new parts and fixed the problem. There was no call out charge. This was exceptional service. Your prompt, efficient response has been second to none. Thank you FurnitureWorld.

Rosemary Horne

Dreadful customer service, different stories told depending who you speak to. Product advertised as immediate dispatch, almost a month later and nothing, none of the staff can confirm if they have even received the product from the supplier. I would not recommend at all.

Excellent company, communication and transaction with Matt.

Fantastic experience, Matt initially reached out on chat when I was browsing and promised to contact me re my query the next morning. He did exactly that, price matched, advised on matching nest of table options and supported me over the phone to place our order. He was extremely courteous, professional, knowledgeable and not at all pushy. Can’t wait to receive our new Orla Kiely furniture, thanks Matt.

First class service from Matt in the Truro store. He was so knowledgeable and helpful, not the least bit pushy or spouting sales hype. We shopped around for our bed purchase and we decided that Matt’s technical input and financial authority over price meant that spending over £5000 on a bed from Furniture World was the way to go.
We are renewing other bedroom furniture later in the year and will go back to seek Matts help.

Really great experience shopping at newquays furniture world . Debi was excellent , she is a wonderful people person and professional in her line of work . Very helpful and efficient .
We are very satisfied with our new sofa , thanks to Debi and the team there .

The staff at FurnitureWorld Truro are extremely knowledgeable and not at all pushy. The chap I spoke with predominately listened to my requirements and also gave me a few points to consider when deciding which sofa and bedroom furniture to buy. I am extremely satisfied. Thank you so much!

From walking in to the showroom to the delivery of my beautiful sofa, I received excellent customer care and help throughout. I appreciated Kelen’s help when I was deciding which sofa and then the swatch choices arrived in good time. I was very pleased to learn Furniture World carry out a free practice run to make sure the furniture fits through the doorways. Delivery dates were well organised and when the sofa arrived, they were friendly and helpful. The quality of the workmanship is excellent, the material is gorgeous and the sofa is extremely comfortable. I highly recommend Furniture World in Redruth.

Excellent service!! Keelan(I hope I've spelt that correctly) assisted us brilliantly with selecting an adjustable bed for my parents. It made it so much easier when we returned for the second visit with my mother to actually make a purchase. Thank you so much!!

I am writing to express my deep dissatisfaction with both the handling of my order cancellation and the shocking customer service I received.

After asking for a cancellation, I was told that the transaction was cancelled, but there was no refund available because the PayPal payment “didn’t come through.” This response from Zia is completely misleading, as I have verified that the payment was processed successfully. When I attempted to discuss the situation further with your team over the phone, I was met with hostility, argumentative responses, and a complete lack of respect for me as a customer. I was even asked if I had “put a stop on my payment,” which is not only inappropriate but unprofessional.

My payment remains un-refunded and it’s deeply concerning that your company is pretending not to have received a valid payment. I’ve had to deal with an unpleasant and frustrating experience when trying to communicate with your customer service team, and I am left feeling both disregarded and disrespected.

I would highly advise potential customers to be cautious when considering doing business with FurnitureWorld. The lack of professionalism, dishonesty about payments, and outright disrespectful treatment of customers is inexcusable.

I sincerely hope that no one else has to go through what I have, as this has been a truly negative experience.