Furniture123 Recensioni 

Trying to return an item is near impossible - I was delivered a broken sofa - collections to returns were refused twice as the company tried to use a single manned person DPD. (It was not DPD's fault). I also had to re-pack a broken sofa as the plastic it was delivered in was filthy so I was not able to reuse it. An absolute nightmare from start to finish- all calls to customer services took over 30 minutes to be answered at a rate of 23p per minute - what is that all about? Three phone calls have cost me over £20. If the product wasn't broken I would have kept it as it was decent quality material for the money and other than the fault good condition and reasonably comfortable, but the delivery and attempted return have been a nightmare. It is still with me sitting outside my house - who knows when it will be collected. And as for the refund. Wish me luck with that because if it rains it will be returned wet as well as broken. Honestly I know the products are reasonably priced but due to the poor delivery I would not use this company again.

Absolute Garbage. Firstly, my date and time delivery slot was cancelled the day before. When you rebook you can't choose a time slot (fair play, they refunded delivery). Got around to assembly today. It's the junkiest quality of any junk. Some parts don't match the manual, some are missing. Only a few of them are stamped with piece numbers. The holes are misaligned. After 10 minutes of trying to get one bolt in,one - with a Makita, I realised it was time to give up and have requested a return. Probably an entire day of my life wasted on this crap.

DONT USE THIS COMPANY.
I ordered a tv unit - turns out its actually 4 separate "bedside tables" that they think go together. (only found this out after issues)

Put one of the 4 blocks together. instructions completely wrong, holes in all the wrong places, door piston brackets told to mount around the wrong way so you cant actually close the door, and the spring action door opening mechanism doesnt even pop out or adjust. its shoddy.

The real issue aside from horrible products is the people you have to deal with the get your money back - you cant get hold of them, jump through hoops with the thickest support staff and have to threaten your charging your card back to get any urgency or meaningful response.

I still dont have a refund, but i will be getting one. One way or another.

£2000 Pergola purchased - two full
Separate days waiting for delivery - both failed, customer service never return calls - worst company in the history of time, steer well clear…

If there was a -0 that’s what I would give them !
Absolutely awful company . I ordered garden furniture for a party and paid extra for next day delivery . The driver delivered the wrong item , he rang me after he left and said he had made a mistake and delivered someone else’s item. I asked him to come back and swap it and he said he was finishing his shift and I would have to deal with customer service.
I spoke to customer service and asked them to send a different driver to swap the items and they said they don’t do deliveries or collections at the weekend, clearly a lie , when I purchased the item it gave me an option to have it delivered Saturday or Sunday . I said the whole point of me paying extra for next day delivery was because I had a party and needed the furniture. They refused to swap the item that weekend and offered to do it the following week , I told them I was going away for the summer and the items needed to be swapped asap . They said it wasn’t possible and the earliest they could collect it and swap it with the other customer was the day after I had left for my holiday , needless to say I wasn’t going to change my holiday dates for the collection like they suggested to me ?!!!!!??!!! I told them I did no longer want the garden furniture as it all seemed to awkward and difficult and rather have the refund and buy it from another company that is more professional and reliable. Obviously the refund also wasn’t possible until the items have been collected!!! all of this is their fault yet they are making it impossible !!! So currently I have a Japanese toilet in my house that I didn’t order and someone else has my garden furniture . And no sign of a refund until I get back from summer holiday . DO NOT BUY FROM THIS COMPANY!!!!

I would rate this 0 if I could. Do not order from here, and certainly do not call the customer services team. Extremely unhelpful and I did not receive my order.

I would give it zero stars ! Please do not order from this site. They have kept my money and I have no product. The customer service team are unprofessional and I have no option but to go to the ombudsman. Please save yourselves the hassle. I personally think this company should be shut down

The delivery of the tv unit took almost 6 weeks, having quoted 1 week when we bought it. When the rug arrived it was too small for the room so I sent it back (at a cost of £40 to us!!). FIVE WEEKS after they had received the rug back I received an email to say the rug was “damaged” and “full of hair” so I wouldn’t be getting a refund. I asked for picture evidence as I know that’s completely untrue, and they sent me a photo with ONE placed black hair on the rug. They are still refusing to refund me which is against the law, and I will be taking them to court. What a scam, DO NOT PLACE AN ORDER WITH THEM.

Be careful with this company
We were regular customers and everything was fine until we experienced a problem. Customer service becomes extremely poor once something goes wrong.

We ordered an item that arrived in a different colour to what was shown online. In the photos, the item appears white/cream, whereas in reality it is clearly grey. We raised this immediately.

The returns process was very slow and frustrating. We were told we would hear back within 24 hours, which never happened. We had to keep chasing.

The final decision was that the company claimed the item was “correct” and that the difference was due to lighting. We strongly disagree. The colour difference is obvious and misleading. Despite this, they refused to take responsibility or cover the postage for the return.

We were told we would need to pay £40 to return the item. As we were given no alternative, we accepted this, but that does not make the situation acceptable.

It is also worth noting that this company only allows complaints to be raised via your online account or by phone, and does not provide any written confirmation, reference number, or proof that a complaint has been logged. You only receive an automated email confirming that contact was made. This does not include the content or reason for the complaint. This makes it very difficult for customers to keep any written record of the issue raised.

We will now be reporting this matter to Citizens Advice / Trading Standards and the Advertising Standards Authority, as the product was not as described and we have photographs that clearly demonstrate this.

It is also noticeable that the company responds mainly to positive reviews, while issues such as this appear to be ignored.

Based on this experience, I would advise others to be very cautious.

Horrific and Shocking customer service.
Delivery promised on a date cancelled less than 12 hours (9.33pm) prior to delivery by SMS and email. By which time I had disposed of old sofas and taken time off work to receive the new sofas. This all happening a week before Xmas and therefore I will have no sofas for my kids (2 & 10) and parents in their 80's to sit. After over 2 hours to a shocking customer service team, nothing resolved and the best they could do is offer a refund after Xmas, meaning I wont have the funds to purchase any seating until after Xmas. Furniture123's attitude is that they really dont care. Sofas look fine online, but God help you if you need customer service. I highly recommend paying a little extra and going elsewhere.

If I could give it 0 stars I would. Don't order, they'll take your money and never deliver your items. My items were delivered to be scheduled for yesterday... driver call me to tell me the items weren't even loaded on their van. I called customer services, they said they'll try to make a delivery for Thursday (today). What did I get?
An email saying my delivery was complete and no further updates. Apparently I electronically signed to say I received the items? A perfect example of how to scam people. I called customer services this morning to receive updates myself, they said they’ll have to email the courier and resolve this before doing anything which takes up to 24-48hours. After taking 2 days off from work only to receive nothing and telling me I have to wait to schedule another delivery? If you want to waste your money on empty air go ahead and buy…

Most uncomfortable sofas ever ( the Hudson ) . Please think twice before buying one !!!! placed 3 separate orders and had to send everything back . They kept sending couriers to collect whose vans were full or too small . Eventually got rid of it all on the 3rd attempt . Waiting for refund on all orders . Case manager called me today and then text saying she could only find 1 order in my name . Have spent hours on the phone repeating myself . Sick of it now . Passing over to solicitor to sort if money isn’t returned this week . Absolute joke of a company.

Awful customer service. Was told to buy a replacement part which they couldn’t send out at another store! How on earth am I supposed do that? Told them if a new address 4 times. They still sent a replacement set of drawers to the old address. Refused to let me speak to a manager, kept me on hold for an hour. I still don’t know if I will get a replacement. Don’t buy from this company!!!

Any positive reviews are be fake
The product delivered was terrible in quality and damaged
The company said they would collect and refund but suddenly couldn't find the same address on 3 "attempts" to collect they had delivered to , they then ignored all emails and when getting through to them on the phone continued to hang up once they realised it was us chasing collection and refund.

Very disappointed, purchased a gazebo for 350.00 so not a cheap gazebo, we built it to then find two holes in the netting. I contacted the company straight away and provided photos of the problem, was informed they would sort out a new netting. The following day I received an offer of 50.00 instead of replacing the netting, still declined, today again another offer of 50.00, but they can’t source the replacement. This affects my statutory rights. Before long I will be sending the whole gazebo back to them for a full refund. Poor company would not recommend at all. Think carefully before spending substantial amounts. Looking at other reviews this is not the first time.

Product damaged on delivery and said parts were discontinued so couldn’t replace

Ordered weeks ago for a specific delivery date. Did not turn up. Waited 30 minutes on the customer service line. No one picked up. Gave up. Very poor customer service.

Only gave this company a one star review as you have to have a star, where do i start, APPALLING from start to finish, ordered a chair & footstool paid overnight for both to be delivered on the same day, that didn’t happen they are arrived two days apart, the chair was damaged on arrival and arranged a return ( the chair at Nearly £300 was terrible quality and i mean terrible) arranged a return the footstool to match the chair arrived 2 days later we were going to refuse but the carrier dropped it in the middle of our drive we found it 2 hours later, it’s no use to us as the chair has to go back so F123 tell me to return it at my cost eventually they arranged for the same collection company to collect the stool and the chair on the same day but charged me £25 because i no longer wanted the footstool, PLEASE DO NOT ORDER FROM THIS COMPANY YOU WILL REGRET IT THE QUALITY IS POOR BUT CUSTOMER SERVICE IS APPALLING.

Avoid. They wanted to refund me £15 for a faulty item that cost £60, and to dispose of it myself.

Ordered a mattress turned up on time really good quality can’t fault them