The item was delivered in the timeframe expected. When the item didn’t work, they honored the return and refund very easily. Thank you fur baby for making the purchase and return an easy process.
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Scopri cosa dicono le persone
Disappointed - ordered Colourful Cats Canvas Oil Painting 70x140cm (27x55in) Lovely print BUT there is no boarder around the print so although it is a canvas print it CANNOT be stretched over a basic... Leggi di più
L'azienda ha risposto
I love this print so much! It is the perfect addition to our master bathroom. There were no instructions included to put together the canvas, however, it was easy enough to figure out by looking at th... Leggi di più
It meant a lot me to me to have a dearly loved kitty immortalized in a sweet way you did! I hope you continue doing this because I have a few other cats I'd like to do this for!!! You were great in... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Beautiful and unique gifts for all pet lovers, with worldwide shipping
Informazioni di contatto
Regno Unito
- help@furbabyfriend.com
- furbabyfriend.com
4,4
Eccellente
102 recensioni
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The product was made exactly as I…
The product was made exactly as I wanted it to be. For a custom made piece the shipping time was more than reasonable. Very happy with my order.
12 gennaio 2026
Excellent communication
Excellent communication. I made an ordering error and they were so accommodating. The scarf is very pretty and warm and looks much more costly than it is.
20 gennaio 2026
Lost, then replaced
My original order package had gotten torn during shipping and 2 of the 3 cat butt cookie cutters were lost. After a little hoop jumping--the person who took my call wanted pictures of the packaging and label--but they eventually agreed to replace the lost cutters.
29 dicembre 2025
Beautiful shawls
Beautiful shawls. Bought 3. One had a slight flaw but it was exchanged without any issue. Excellent service. Friends were very happy with gifts.
5 dicembre 2025
Risposta di Furbabyfriend
Hi Jeanine,
Your order was an international order. We did advise you of the likely shipping duration both at checkout and again within our order confirmation emails to you, to be sure you were aware.
I can see that, despite the order being placed during the busiest time of year for the international shipping companies (the run up to Christmas), your order actually arrived 3 days earlier than stated in our shipping policy.
I suspect from your review that you maybe missed the information provided?
Best wishes
Jessica
great customer service as we wanted a…
great customer service as we wanted a larger size than advertised
4 dicembre 2025
It functioned well!
23 novembre 2025
Mini couch was warmly received
The mini couch was warmly received by my sister's cats. They regularly make that their perch when gracing the living room with their presence.
1 novembre 2025
Easy to order and love the product!
24 settembre 2025
Dropshipper, very slow
Extremely slow service as company is just sales front for AliExpress products. Rude and condescending communications.
Edit: suggest you Google 'dropshipping' as you seem unaware that you fulfill the criteria. Not a fan of the feigned innocence in these responses.
24 dicembre 2025
Non scritta su invito
Risposta di Furbabyfriend
Hi Tori, we can assure you that we are not dropshipping. We specialise in bespoke personalised gifts, which are printed to order and largely exclusive to us.
We cannot trace having received an order from you, and we also cannot trace ever having had any communications with you, so wonder whether you may have confused us with another company? We have asked you to provide more information, but you have not chosen to do so.
Certainly we would never set out to be rude and have always been complimented on our diligent customer service. We can therefore only assume that you have indeed confused us with another company.
I ordered a lot of gift for my…
I ordered a lot of gift for my granddaughter. It came in great shape and pretty good quality.
2 aprile 2025
Plaque métallique personnalisée
J'ai commandé, pour l'anniversaire de ma sœur, une plaque métallique personnalisée avec la photo de ses 3 chats. Furbabyfriend a été très réactif et a ajusté ses propositions de mise en page pour un résultat dont je suis très contente. Le cadeau a eu beaucoup de succès.
1 ottobre 2025
Correction was timely!
There was a shipping error that delayed arrival. I notified customer service. It was corrected promptly with a sufficient delivery.
16 ottobre 2025
I already reviewed this broken product
I already reviewed this broken product. Terrible quality. I will not communicate about this again.
1 ottobre 2025
Risposta di Furbabyfriend
Hi Peggy, I am so sorry that the paw arrived broken following an issue with the delivery. We did offer to send an immediate replacement out to you, or indeed a refund, but you refused both options. We are saddened that you would not allow us to help you as we never like to see an unhappy customer!
Loving the Furbabyfriends😻
It meant a lot me to me to have a dearly loved kitty immortalized in a sweet way you did! I hope you continue doing this because I have a few other cats I'd like to do this for!!!
You were great in keeping in touch with me, answering my questions, you all were just 100 percent 😻
6 ottobre 2025
My furbaby
I felt like I was well taken care of. Furbaby did an excellent job. I love their stuff!
29 settembre 2025
Elegance at a great price
The pashmina's are so beautiful and incredibly soft. I have bought so many as they make great gifts. They look so lovely and elevate any outfit.
30 agosto 2025
Risposta di Furbabyfriend
Hi Susan, I am so sorry to hear this! Dogs can take some time to get used to a new bed - the one you chose is very warm and soft so it may be that once the evenings cool down a little more they will be more tempted to use the Teddy Bear Hugs Bed!
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