fugazzifragrances.com Recensioni 59

5 sterren vanwege het enige lekkere geurtje: Santa Monica!!!
2 sterren voor de Samples. Ik heb de samples besteld maar ik vind het voornamelijk mannelijke geuren ( Angel Dust, Parfum 1, Thirsty, cash Flower) 1 sample geur wel besteld maar niet gekregen (orange crush). Daarvoor een extra Angel Dust. Dat is jammer. Ook de Angel Dust shower is geen frisse vrouwelijke geur. Ook mannelijk.
Maar ieder zijn smaak gelukkig. Ik ben heel erg blij met de Santa Monica, fris, beetje poederachtig en heel vrouwelijk. Snelle bezorging. Binnen5 dagen en dat is prima. GLS was alleen veel later dan gepland en die tijd passen ze niet aan in de track & trace.

Gave two friends two discovery sets. Ofcourse only one got the nice packaging other had loose testers. Anyway still gave it, but of course the code doesn’t work. I have emailed so many times, I think honestly it’s just an AI emailing me, but still not receiving my code. So DONT gift it too your friends, codes only work with email you buy they code from, plus if you buy two sets you still only get 1 voucher. Horrible service (again I think it’s just an AI)

Dan sturen ze een antwoord dat je mag maken naar een mail adres en dan krijg je melding dat dat mail adres niet meer bestaat. Schandalig is het!

Do not be fooled by the glossy aesthetics. Behind the "niche fragrance" facade, Fugazzi hides dishonest business practices.

1. The "Hidden Tax" Trap:

They fool you with "free shipping" and a checkout explicitly stating "Including CHF 0.00 in taxes". In reality, they ship in a way that triggers massive fees. I ended up paying CHF 29.55 in duties for a CHF 75.00 order. That is nearly 40% of the order value in hidden costs! Even DHL confirmed that Fugazzi, as a professional brand, is responsible for informing its customers of these predictable taxes.

2. Harassment Marketing:

Once they have your data, the spam bombardment begins. I receive 2 to 3 promotional emails every single day and non-stop ads on my social feeds. They are incredibly aggressive when pushing you to buy, yet they remain silent for at least 2 weeks when you reach out for client support.

3. Terrible Customer Service:

Their response was cold, dismissive, and refused to acknowledge their lack of transparency. A true luxury brand values its customers enquiries.

That is to say... First and last purchase! 😡👎🚫

This review is not for Fugazzi perfumes but for their horrid customer service. I placed an order for a discovery set on March 6th, they shipped it on March 9th and then I watched the package just circle and circle the same cities across NJ and NY until March 24th, until it just went back to the seller. When I contacted them to let them know, they really didn't acknowledge that this was not acceptable, nor did they even care. They just asked me if I wanted them to reship my order and I said yes not knowing some of the samples I had requested were also no longer available. So on March 26th, they shipped my package again using the same brutally awful shipping company (USPS) It is now April 5th and the package is doing the SAME thing, bouncing back and forth between various NY cities. I am not in the US but this is not the issue as both times it has cleared customs. I reached out to the company again this time wanting a full refund because clearly this package is not getting to me. It may just be sample sizes but I still payed $75 which is a lot of money to me and extremely frustrating to watch a package just circle for over a month. They may not be doing the shipping but as a company they should be taking some kind of responsibility. At the very least they should be making some kind of attempt to figure out what is going on with the package or they should have used a different shipping company the 2nd time. I live in Canada and in the 4+ weeks that I placed this order I have placed and received about a half a dozen other orders that came from the US, so they cannot blame the issue on that. At the end of the day this company just not care about giving any kind of service or if their product even reaches the customer. So no product received and no refund either.

I’ve ordered several times from fugazzi website, including a discovery kit, the website works extremely well and has been thoroughly thought out with the user ease in mind. My voucher worked and gave me money off my second purchase. Each time I’ve ordered I’ve received a free gift. The purfumes are high quality and well considered I’ve personally not had a problem and therefore have no hesitation in recommending order from fugazzi directly or one of their distributors like Sephora. My favourite fragrance is cash flowers but they’re all interesting and worth a try !

After waiting three weeks for my package — which was initially marked as delivered when it was not, and then remained stuck in the warehouse for several days — I was very disappointed to finally receive it and discover another issue.

When I opened the perfume bottle, the sprayer was damaged and partially crumbled, making the product clearly defective.

I contacted customer care several times but unfortunately never received any response regarding this issue.

For a €200 perfume, the product and the overall experience should be absolutely perfect, including the packaging and functionality. Receiving a defective item after such a long and problematic delivery process is extremely disappointing. I hope the company will take this matter seriously and improve both their quality control and customer support.

Bei einem warenwert von 42 CHF fallen fast 27 CHF Verzollung an! Ich bestelle dort garantiert nicht mehr.

I ordered a discovery set from Fugazzi Fragrances, and the experience was deeply disappointing. One item was missing, and the customs declaration was filed incorrectly, forcing me to pay unexpected import fees on a low‑value personal order that should have been exempt. Despite reaching out with full documentation, customer service hasn’t responded within 7 days, and there’s been no effort to correct their mistake or refund the extra fees. Poor handling, poor communication — not what I expected from a "premium" brand.

Dit is de slechtste ervaring wat ik ooit heb gehad!!!! Bestel hier niks aub!!!!! Ik heb op 9 februari en bestelling geplaatst en deze zou binnen 3 werkdagen bezorgd moeten worden maar na 5 werkdagen ben ik via mailverkeer erachter gekomen dat ze het waren vergeten vervolgens is het pas op de 16e aangekomen bij gls. Gls heeft dus blijkbaar het pakket afgeleverd in een ophaalautomaat maar geen code naar me gestuurd waardoor ik het pakket niet kan ophalen. Op de track and trace staat daarom dat de bezorger al 2 weken onderweg is. Gls heeft tijdens mailverkeer gezegt dat de afzender contact met ze moet opnemen en een onderzoek moet starten omdat de pakket nu word terug gestuurd naar de afzender maar in plaats daarvan zegt fugazzi telkens in de mail verkeer nog effe geduld je pakket is onderweg met de bezorger. En ook telkens als ik vraag om mijn geld terug omdat ik inmiddels al 20 dagen wacht op me pakket of dat ik de parfum maar zelf kom halen in de winkel dan word daar niet op gereageerd. A.u.b. kopen jullie hier niks!!!!!!

This review concerns an order placed through the online shop.

I received the perfume almost a month ago, and it appears to have a production error. The color and scent were completely different from what is shown on the website, what I saw in-store, and the samples.

I contacted customer service to resolve this and have now sent four emails over several weeks without receiving a single response. Despite multiple attempts to handle this directly, I was completely ignored.

Because of the lack of communication, I had no choice but to escalate the issue. Unfortunately, it still hasn’t been resolved.

Very disappointing experience, not because of a mistake, but because of the complete absence of customer service.

Customer support is appaling and basically non existent. I ordered a first package and it took ages to arrive, but it was over the Christmas period so I gave them another shot. Now its been almost a month with no package on the horizon, my parfume has been stuck in Italy for 2 weeks, in Germany for 1 week (where it currently is). Customer support never even replied to me.

Er was eerst een probleem met de levering, maar dat is door de klantenservice prima opgelost.

Super lekkere parfum maar blijft helemaal niet lang.. zonde van mijn geld ..

Ik heb de angel dust extrait aangeschaft. Opzich een heerlijke geur maar is absoluut de prijs niet waard.. voor zo'n duur parfum blijft hij naar heel kort te ruiken.. na een uurtje is hij al vervaagd. Dat zou niet morgen gebeuren voor zo'n prijs.

⸻

Ja, het is ontzettend duur.
Maar nog belangrijker: het is ontzettend goed.

Dit is geen “leuke nichegeur voor erbij”. Dit is absolute topklasse. De kwaliteit, de gelaagdheid, de ontwikkeling op de huid — alles ademt vakmanschap. Dit is het niveau waarop ingrediënten niet alleen ruiken, maar werken. Je voelt dat dit parfums zijn die tijd nemen, blijven hangen en karakter tonen.

Ik zet ze zonder aarzeling naast de grote huizen. In dezelfde vitrine als Louis Vuitton (de parfumlijn), Armani Privé en Tom Ford. Dat is geen compliment uit chauvinisme, dat is een inhoudelijke vergelijking. Zelfde klasse. Zelfde gewicht. Zelfde lef.

Wat het extra bijzonder maakt: Fugazzi Fragrances combineert die topkwaliteit met een rauwe, culturele rand. Provocerende namen, dubbele betekenissen, popcultuur en rebellie — maar nooit ten koste van de inhoud. Integendeel. Het contrast tussen naam en geur maakt het juist sterker.

Dit zijn parfums die je niet blind koopt omdat ze “veilig” zijn.
Dit zijn parfums voor mensen die begrijpen dat echte luxe zit in keuzes maken.

Kort gezegd:
duur? Ja.
het waard? Absoluut.

Dit is waar ze thuishoren: in het hoogste segment van de parfumerie. En daar staan ze volledig terecht.

Andere geur ontvangen dan besteld, zelfs 2 flessen besteld omdat het Black Friday was. Willen het helaas niet oplossen zeggen gewoon is dezelfde geur en dat is heel duidelijk niet. Compleet andere naam en andere fles, duidelijke foto's etc gestuurd willen geen kant op. Hebben die geur al eerder gehad daarom weer besteld met Black Friday maar willen hun fouten niet oplossen! Heel erg jammer van Fugazzi.

So fugazzi brand is one of my favorite parfum brands. I think I have more than half of collection... so almost two weeks ago at black friday they realased special edition parfums ,,The archives". I was very excited about this release and was waiting at the morning to order. So friday first i ordered cherry and fig fragrances. And after half of hour i also changed my mind and ordered one more fragrance Safranal we living just once ya? Don't forget that fragrance was still in stock. For bought orders I get confirmation sweet. Monday morning get notification that second order is ready for shipment. First order still stuck at waitng for more information. Okay no probs maybe some delay or i was thinking they shipp everything together... Wednesday came package and there i just found my second order with one sample. Okay. Writing email to fugazzi they answer very fast and told me that the first order is already by DHL and be delivered as soon as possible. Sweet. Next day still no information at DHL tracking system... calling DHL asking maybe the package stuck somewhere in there warehouse. Nope. They just received information from fugazzi but package is still not with them. I contacted swiss DHL , Netherlands DHL to be sure that package is not with them. So again same story no number just emails... wrote email they answered just Friday evening saying that they apologize for mistake and that warehouse send mely parcel as soon as possible... sweet... one week after order they found mistake. Great... dont forget delivery time is 2-5 business days. Weekend past... yesterday morning no information... at evening I receive email... surprise your order is canceled and refunded... sweet 😋

Wrote them another email with greetings. Also reached them at Instagram. Answer:We’re sorry for the inconvenience.

They starting to forget slowly where they was before couple years. My first order was passionfroudh. I remember it came with nice packing and inside was also postcard and story how this parfum was invented. Last orders came just brown paper inside and fragrance. Small details making big difference. And for people like me who have almost all the collection and supporting them is sad that things happens like this. If you informe as soon as possible and say sorry we out of stock or we made mistake no probs it happens. But after 11 days and all conversations that package be delivered is disappointing. And this fragrance you cannot buy more...

I hope that was just one time experience and next time they make better job.

Parfum besteld waar ik heel tevreden mee ben helaas was het product defect gelevert ik contact opgenomen met klantenservice wat heel lang duurde voordat ik reactie kreeg uiteindelijk is mij verteld dat ik het retour moest sturen en zelf de kosten heb moeten betalen ze wilde het wel refunden maar stond in de mail dat normaal gesproken voor eigen kosten is vind jammer op wat voor manier dat gezechr word wanr vind niet je dat hoeft te benoemen als je een defect product ontvangt Heel jammer voor zoon merk als dit….

Bestellingnr 72400
Afgerekend €120,-

Boven de €45 zou je een gratis sample krijgen naar keuze, die ik heb gemaakt en gevraagd bij de extra notitie bij het afrekenen. Bij levering geen sample naar keuze aanwezig. Na contact met Jonas van de klantenservice zegt Jonas dat ik niks heb gevraagd en bieden ze me een excuus aan en een fijne dag😕

Voor een parfum met deze prijs/kwaliteit verhouding verwacht ikzelf wel wat meer service. Heel erg jammer dit!