Financial Times Recensioni 

115
TrustScore 2 su 5

2,0

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Scopri cosa dicono le persone

Valutata 2 stelle su 5

just read article by Soumaya Keynes praising the idea of tarrifs. please for heaven's sake its not always about just taking a contrary view . you do need a proper reasoning and just opposing mainstrea... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I've been a Weekend FT subscriber for 20+ years in three cities on two continents. While the quality of the FT's journalism has waxed and waned across that period, the one absolutely consistent thing... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The FT newspaper print home delivery service is unreliable. I have complained over and over and over again over the last 8 months, and still the FT cannot delivery newspaper reliably. The customer se... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent customer service. Every problem I've had has been solved and I've gotten money back whenever I asked for some (with a valid reason). Needless to say, the reporting is also excellent. I d... Leggi di più

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www.ft.com


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2,0

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TrustScore 2 su 5

115 recensioni

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2,0

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(115)

17 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

Totally soaked paper

I am satisfied with the content of FT. I am just really tired of the delivery company of not bagging the newspaper when it is raining and drizzling. I lost count of how many times I received totally soaked paper. There is such a thing as weather forecast.

29 dicembre 2023
Non scritta su invito
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Risposta di Financial Times

Thank you for your feedback and we're sorry to learn that you have had issues with our newspaper delivery service.

We have contacted you directly through Trustpilot for more information to help us resolve the problem and hope to hear from you soon.

FT Customer Care

Valutata 2 stelle su 5

Clickbait and Bias

I've been a digital subscriber and a weekend reader for a couple of years.
I recently had reason to complain when a headline veered into clickbait.
Despite 2 promises, it took 2 complaints to the commissioner and over 2 weeks to get any response, which agreed the headline was wrong. Damage had been done but no mitigation was offered.
Very disappointing

13 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

If you have the money for it it’s for you

It’s a very good app if you have the paid version it gives you the latest scoops and vip scoops on any subject you want but the pricing is kinda high but I think it’s worth it if you love reading or listening to the news and like to stay updated

2 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

It’s hard to believe that only a few…

It’s hard to believe that only a few years back this was the best paper in the UK and it’s now turned into absolute trash you wouldn’t even want to use it to startup a BBQ in case you’re seen with it by the guests. I can have it for free and I don’t even take the offer! This is NOT journalism, it’s propaganda written by a flock of parrots and muppets.

22 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Extra mile for customers

FT Customer Care has been phenomenal recently, especially via email correspondence for UK customers.

Thank you Sarah for posting a HTSI back issue from 14-October which my household member had thrown away. It really made my day when it arrived in the post. In todays world, I somewhat doubt any other media outlet would have gone the extra mile for a customer, so I genuinely appreciate your efforts here.

In terms of the FT Weekend subscription, rather than delivery we have always opted for the voucher booklets which the FT have posted in time with email updates when dispatched. Because of the top customer service, I shall renew my annual subscription.

10 novembre 2023
Non scritta su invito
Valutata 3 stelle su 5

Good service with consistent unnecessary issues.

FT subscriber of 2/3 years. I enjoy most of the articles and feature pieces and for the most part it’s well written.

Progressively I am seeing more and more hit pieces and articles that seem to be propaganda pieces on certain topics. Love the factual based articles and reporting for the most part. But it does seem to be becoming more partisan.

The worst thing the FT does, which I find inexcusable for a premium paid service is the amount of articles on key world events and topics that have the comments disabled.
For the high cost to access the FT, and the comment section being one of the biggest pros or the service, disabling this on important events and topics is just excessive and stupid. If you can’t trust your high fee readers to debate, then drop the price and reposition yourself as a mid tier media company.

Unfortunately you can’t do both. The comment disabling is the key reason that makes me consider cancelling my subscription and going to Bloomberg, the Economist.

5 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Read the FT with a bowlful of salt

Read the FT with a bowlful of salt. There are increasing propaganda pieces that paint quite a biased view of many issues.
The FT was once famed for the ability to provide impartial and critical analysis but is increasingly partisan and misleading.
And arbitrary and repeated comments deletion and banning seems widespread and so only FT's echo-chamber views are allowed. Quite pathetic and draconian treatment of paid subscribers
After having subscribed for many years I have just cancelled my subscription

12 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Articles are just failed economic…

Articles are just failed economic propaganda...
Rich deserve to be rich..
Workers must work harder...
Tax is immoral...
It's a beacon of how the 20th century failed humanity .
And a paywall prevents regular folk reading a few casual article each month despite dropping in newsfeed all the time

25 luglio 2023
Non scritta su invito
Valutata 2 stelle su 5

High handed hypocrits

The reporting is OK, if you view it through their editorial bias. It's very expensive but maybe worth it for the extensive comments section where you'll find more insight than in the article. Annoying that they have too-easy-to-accidentally-click advertising considering that you're paying for a pricey subscription.

What is unacceptable is how aggressively they censor comments that contradict their views. The FT preaches an open, liberal rules based mantra that encourages free speech, yet they're relentlessly hypocritical in deleting views that aren't aligned with their own narrow perspective.

22 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Changed address in central London

Changed address in central London. The FT has only managed to find my address once in the past two weeks. They do not reply to emails and have been completely unhelpful in resolving the situation.

I do not advise getting this newspaper delivered and will be cancelling my subscriptions.

12 luglio 2023
Non scritta su invito
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Risposta di Financial Times

Thank you for your feedback and we are sorry for any issues with the newspaper delivery service.

We have contacted you for more information so we can investigate. We have used the Trustpilot contact tool - please check your spam folder if you’ve not received TP’s notification.

Best regards

FT Customer Care

Valutata 1 stelle su 5

Weekend Delivery

Ordered the weekend print. Didn't arrive in week one. Told it would arrive in week two and it hasn't. Cancelling subscription. I have now heard from many the FT delivery service is dreadful. If you can't deliver paper to people's doors you shouldn't offer the service.

Edit - dreadful customer service, they simply suggested I wait another week to see if it had resolved. I told them to add the daily paper until we know that they have sorted the issue and they refused. I tried printed press but will stick to digital news aggregators. In the age of frictionless processes print media needs to do better to survive.

6 maggio 2023
Non scritta su invito
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Risposta di Financial Times

Dear Michael

We're sorry that there were issues with the delivery.

Thank you for giving us the opportunity to remedy this for you, as agreed with a senior member of our customer care team.

FT Customer Care

Valutata 1 stelle su 5

FRAUDULENTLY charged my card

Went to buy a year subscription from the Financial times, however, when I went to pay with my card their website showed me an error message and said that your payment could not be processed. Several hours later a MXN 74,000 (USD $4,000) charge appeared on my card from the Financial Times. I have now spoken to 3 different people from their "customer service team" over the past three days, have sent multiple emails and have not been provided with a resolution (or even a response in the case of emails). The FT is supposed to be a reputable newspaper - this is absolutely outrageous. DO NOT BUY A SUBSCRIPTION with the FT or you will put yourself at risk of having a charge like this on your card.

4 aprile 2023
Non scritta su invito
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Risposta di Financial Times

Dear Chris

We're very sorry that you have experienced an issue when purchasing a subscription and for any concern this has caused.

A senior member of the customer care team is in touch with you directly to resolve.

FT Customer Care

Valutata 1 stelle su 5

Three days into a print subscription

Three days into a print subscription, not a paper to be seen. I am absolutely despise digesting my news digitally but looks like i have no choice. I wish i had of read the reviews before signing up. I committed based on reputation. Maybe the supply chain directors need to spend some time with amazon to learn how to setup an effective delivery service. I can't be bothered with the headache, i think i will cancel in my cooling off period and buy the economist.

18 marzo 2023
Non scritta su invito
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Risposta di Financial Times

Dear Micha

We're sorry to read that you've experienced a problem with our newspaper delivery service.

Of course, we're very keen to remedy this for you and we've reached out to you using Trustpilot's contact channel but not received a reply.

Please contact us at help.ft.com and our team can investigate this for you immediately.

FT Customer Care

Valutata 3 stelle su 5

Excellent apart from …..

An excellent newspaper. The research and depth of its articles are second to none. However, it has one flaw, its editorial opinions, under the the label The FT View. Every day I open the FT and cringe. The section should be relabelled Stating the Bleeding Obvious in an exquisitely sanctimonious style.

30 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

From the perspective of a culture…

From the perspective of a culture vulture and lover of architecture, jazz and classical music, art, poetry. books and eccentric influencers - the FT Weekend has it all.

I simply adore the Religious Opinion Section - as an Eschatologist (I write about end time prophecies contained in the Bible - Matthew 24.3-22, 2 Timothy 3.1-16), and Poetess. Always inspiring! Thank you.

No Facebook/No Instagram/No Twitter

16 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

I subscribed to the FT print delivery…

I subscribed to the FT print delivery in March 2021. Since then, I have received the paper 4 times. I have called numerous times to speak with customer service. I have documented over 20 conversations with customer service, always told I would receive a call back. I never do. I have attempted to escalate the issue, without any results. Terrible customer service, terrible delivery service!

Edit: After I posted this review, FT.com replied that they have contacted me to address the issue. I have not received any correspondence from them. I will revise this in the event they actually reach out to me to address the issue.

27 ottobre 2022
Non scritta su invito
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Risposta di Financial Times

Thank you for your feedback and we are sorry for any issues with the newspaper delivery service.

We have contacted you for more information so we can investigate. We have used the Trustpilot contact tool - please check your spam folder if you’ve not received TP’s notification.

Best regards

FT Customer Care

Valutata 1 stelle su 5

Cancel CON

So you go through the process to cancel and they then ask for feedback. You give them feedback and think you've cancelled. But beware - you stlill eed to find a very well hidden cancel button twice. And that's after already pressing cancel and submitting feedback on why you cancelled

I expect better from the FT and so won't be using again.

18 agosto 2022
Non scritta su invito
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Risposta di Financial Times

Dear James

Thank you for your feedback.

We are always looking at ways to improve our processes and customer journeys and will make sure your comments reach the appropriate team for review.

In the meantime, we have reached contacted you directly through Trustpilot for more information.

FT Customer Care

Valutata 1 stelle su 5

Comments getting deleted

Comments get deleted if it is not inline pro western narrative. For example, I commented "War would not have happened if Ukraine agreed not to let Nato in". They don't tell you it's removed, it just disappears. Can FT please explain why it was removed? what is wrong with that comments?
I signed in as "T1000". Please contact me for verification and explanation.

10 ottobre 2022
Non scritta su invito
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Risposta di Financial Times

Thank you for your feedback.

We have contacted you directly through Trust Pilot for more information to help us resolve the problem and will be in touch shortly.

FT Customer Care

Valutata 1 stelle su 5

Poor user experience

The FT.com user experience is appalling compared to other quality media such as Bloomberg or The Times. Despite being a subscriber I am regularly unable to access the content I have paid for. I will not be renewing my subscription.

7 ottobre 2022
Non scritta su invito
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Risposta di Financial Times

Thank you for your feedback and we're sorry to learn that you have been experiencing regular access issues.

We have contacted you directly through Trust Pilot for more information to help us resolve the problem and will be in touch shortly.

FT Customer Care

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