Front Gate Tickets Recensioni 

They never mailed my tickets. They printed the label on May 6 for a festival on May 31, and as of May 28 they still have not given the package to UPS. Now I have to got to Will Call. An agent assured me that "there is plenty of time still for your ticket to be processed and possibly delivered!" Complete incompetence.

Double charged me for tickets. Couldnt see the double charge. When I charged back one of the double charges through my Credit Card, they cancelled the tickets I paid for the day before the show. Joke of a company.

Frontgate claimed to have canceled tickets purchased for “suspicious activity” after I reported the transactions as unauthorized. A refund was then promised. Neither tickets or a refund was provided despite multiple assurances that a refund had been processed—which is tantamount to blatantly fraudulent behavior and deceptive business practices that violate consumer protection laws.

away plan for EDC. Half way through my 12 month contract they canceled my account and kept $136 of my hard earned money. I was barely late one month and they decided to cancel my account and keep a cancellation fee plus some BS processing fee. Companies are allowed to take advantage if customers due to contract. I contacted them stating I wanted to keep my account. That did not give a damn and spewed out their bs “policy.!”

Legal contracts are ALWAYS in the favor of the person or company executing them. They are never in favor of he customer. I’ve learned my lesson to not enter any contracts or spend money unless it is a necessity like a car or housing. Companies continue to take advantage of people as now the economy keeps falling due to lack of trust in greedy companies & corporations. DONT USE THIS COMPANY! Pay for it in cash or credit.

Horrible customer service! Beware!

Horrible horrible company. They cancelled my dreamville ticket three days after I bought it and when I call them. They couldn’t give me any reasons and basically just told me to join the waitlist and wait.

They supposedly refunded my money but took it right back before it could clear. The concert was for April and was canceled about a week ago, I waited patiently but nothing was going back to my account. Suddenly, i got an email yesterday saying the refund took place, and saw it was pending last night with my bank. I woke up and the money ghosted out of my account and since it never cleared then pending amouny it looks like it was never there.

What kind of company won’t refund their product, when it is unused and untouched, 1hr 30min after a purchase?

What a terrible policy. This company is terrible. This isn’t a way to treat your customers. I will avoid at all costs.

Everyone else in the world will refund an unused item. Absolutely shameful.
Just complete theft.
Disgusting.

I viscerally hate this company.
This should be illegal.

These people are frauds. Ive had contact with them for weeks because there was a problem with my payment. To be very clear; paypal was acting up and since I live in Europe I dont have venmo or a creditcard; the money was there, but kept giving me a pushback on simply wiring them the money...

They ended up cancelling the ticket and keeping 95 dollars, and just sending me back some small change. They knew I was trying to fix it; but cancelled it brutaly anyway. This was supposed to be a present for my mom, but after an 11 hour flight to LA (from the Netherlands), she still had to run after this people and ended up with nothing...

What happened to the bet Coney Island event I purchased my tickets, I showed up and was left outside with no refund still I’m confused how people operate like that to be scamming people out of they hard earn money they work hard for so unprofessional and yall scammers.

Rock the Country-Ocala, FL

1. VIP tickets with NO VIP parking (3 miles one way to venue).
2. Prepaid wristbands never received and were returned.
3. Had to pick up wristbands and parking pass from will call (what a joy).
4. New wristbands not linked to bank account for easy payment.
5. VIP section inundated with non VIP ticket holders.
6. This company assumes no responsibility whatsoever.

I WISH I HAD READ THE COMPANY REVIEWS BEFORE USING. YOU HAVE BEEN WARNED !!!

$100 USD service fee, seriously??

Ticket price went from $400USD initially to $500USD at checkout.

Totally exorbitant. No thank you!

Never shipped my tickets, wouldn't refund shipping charges, told me now it's a "will call" charge. Service rep, "Alijune Nicole J." was not apologetic at all, and seemed to have a weird attitude. Paid over $400 for a VIP ticket to BeachLife festival to avoid lines--now, due to their incompetence, have to go to will call. Petty company, willing to lose a customer over $11. WHACK.

I'll just add to the load of negative reviews, even though I'm not sure what if anything can be done about the practices of this shady company.

First, know that Front Gate are owned by Ticketmaster. I learned this when I finally got someone to call me back. I unfortunately missed the call, and the caller from Front Gate left a voice message (with no call back number). Still, I dialed back the missed call number and it went right to Ticketmaster. The rep I spoke with confirmed that Ticketmaster owns Front Gate.

My story is similar to the many other posters on this site. I got in line to purchase tickets for Ocean's Calling before 10 am. Right at 10 am, I got in and actually had secured four tickets for my cart. The price of the tickets was $299/ticket. As I was checking out, the Front Gate system crashed - it wouldn't let me proceed to the screen to enter my billing address, instead just giving me the dreaded spinning cursor. After 8 minutes, my session ended and I was forced to start the process all over again. This time, though, the same GA tickets were being charged at $319/ticket.

I will acknowledge that the marketing emails indicated that there would be a limited number of $299 tickets. And once those sold out, the prices would increase to $319. This is what Front Gate kept saying when I complained to them about having to pay the higher price. I don't dispute that the pricing policy was clear. What's not fair, in my opinion, is that I ended up having to pay the higher price because the Front Gate systems crashed. If those systems had worked correctly, I would have paid $299/ticket, and not the higher price I was ultimately charged.

I sent seven separate messages to Front Gate and the Ocean's Calling organizers asking for a credit for the $20/ticket and got nothing but spammy/bot-generated responses. I finally escalated to a manager (one step higher than a supervisor), who did call me but at a super inconvenient time (and her message basically repeating the same "policy" that I got from the spam-bots).

I wish I read the reviews before I bought the tickets from the from gate website, oh well,One more negative review won’t do much to them because they don’t care about anything other than scamming money out of anyone’s pocket.There is 0 customer service
and none sympathy from this company and the staffs.
My husband got tickets for the sick new world in Vegas this April for him and our teenager daughter.We have been saving for months because they are expensive and we want to make a good experience for our daughter.The price is almost 590 per ticket.When we we’re trying to get tickets on the front gate website, it errored out and said our payment got declined.So we went ahead and got two more tickets.
But later on we found out the first try went through even it said declined on their website.We contacted the customer service right away ,their response was all sales are final and basically we are screwed.We tried to resell them on their website even with much cheap price,But seems like all they care was selling their own and they want to charge more fees for us to do that.So there is no way that we can sell them on time and make any of our money back.
It was supposed to be a fun experience father daughter trip,We are not rich people that can just throw 1200 dollars away.This company just ruined everything and brought too much stress , anger and frustration to us for their own fault and not willing to be responsible for it.I am thinking to take legal action against them, even it will cost way more than 1200 dollars,They need to know as a business owner, the most important quality is to be honest,Otherwise you won’t last long!!!

I'm giving them 2 stars because I believe that someone in their midst wiped my bank account out. I cannot prove it, but they are the only entity that I provided my debit card to that I do not normally do business with. I called them today because I couldn't change my payment method on their website...that is when it dawned on me that maybe they were the culprit to the compromise of my debit card. I asked the Agent that I spoke with what City and State they were located in and she said the United States..LOL. After checking with her "manager" she stated she could not provide me a specific place of origin. I pray I'm wrong about them.

Ticket sales on 3/7/24 for SEA HEAR NOW FESTIVAL were mismanaged by FGT. I signed up for presale code and was in the queue before 10 am and was stuck on the standby page for over an hour, while it continued to refresh. At no time, did a message come up 'sold out'. I checked shortly after 10 for tickets on the secondary market and there were tons selling at astronomical prices. So evidently the scalpers were being offered as priority. Several friends were also not successful, also see a flurry of similar sentiments on face book. They are owned by TICKETMASTER which has been known to have unfair business practices.

Don't even bother contacting support if you have an issue. Also expect $250-$300 USD "service fees" on top of the normal ticket price.

Also just because you have a ticket added to cart, doesn't mean that you can move on to your payment information and check it out. Watched the 10 minute timer count down and the cart expired before the payment information section loaded.

Support's response was not helpful, just suggesting basic troubleshooting information like clearing your cookies and trying a different browser. I did do this but it does not fix the fact that I missed the opportunity with a time sensitive purchase.

Front Gate supposedly had a 'lay away' plan for When We Were Young in Vegas Oct 2024 so I gave my granddaughter my Credit Card # and they billed me for the entire $458+ dollars. You can't get through to them at all. Their phone number on the charge is disconnected. They don't respond to email or their own chat. SCAM!!!