Frissonhome Recensioni 

130
•
TrustScore 2.5 su 5

2,5

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Valutata 5 stelle su 5

Very impressed with this company. There was a problem with their suppliers due to Brexit but Frisson informed me of the problem straight away offering me either a full refund or a part refund and dis... Leggi di più

Valutata 1 stelle su 5

I purchased a light that still hasn't been received more then a month on. inbox is full and the online chat doesn't appear to be active. subsequently i have read the reviews which appears that they ar... Leggi di più

Valutata 5 stelle su 5

I purchased a computer desk for my home office last week. I did get a bit worried reading the 1star reviews on here and it did concern me especially as I read these reviews as an afterthought. However... Leggi di più

Valutata 1 stelle su 5

Been waiting well over a month for some pampas grass. The website says delivery takes 3-7 business days -clearly this isn't true Delivery is from China and all the tracking is in Chinese so it is dif... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

Thank you for visiting our shop. We are a team of millennials who decided to do something in order to help female hand-crafters in third-world countries after we had traveled to southeastern Asia for our graduation trip. All of our blankets, tapestries, and rattan serving trays are from undeveloped countries in southeastern Asia, such as Nepal and Vietnam. Our products are handwoven by local female hand-crafters. We believe in fair trade and we always look after for fair wages and a sustainable environment. All of our products are of very good quality, but we are offering a reasonable price for our customers. We can do this because we directly work with local people, who are involved in the entire production process, which means there is no third party in between. Frisson (French for "shiver"), also known as aesthetic chills or musical chills, is a psychophysiological response to rewarding auditory and/or visual stimuli that often induces a pleasurable state. People who experience frissons are more likely to be open to new experiences, have active imaginations, see the beauty in nature, love variety and often think very deeply about their feelings. They may be more emotional than others and are very curious. We name the brand Frisson because we want our products to bring our customers happiness and a sense of home. We also want our furniture to witness every pleasurable moment in your life and also bring you brand new experiences. We hope that our furniture can bring you "frisson" through its aesthetic designs as well as its practical uses. With the home decor pieces at Frisson, you could think your home as a work of art, and make it full of life, culture, and interesting items for all the world to see!


Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

130 recensioni

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2,5

Tutte le recensioni

(130)

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Easy

The Kneeling Chair I ordered arrived faster than stated and was easy to put together. I'm enjoying using it.

5 marzo 2021
Valutata 1 stelle su 5

Missing parts, zero customer service.

Ordered a Crystal Oil diffuser and it arrived after 2 weeks with a note in saying that they couldn’t ship the oil (and giving a discount code for my next order as a solution), leaving it useless. No notification before shipping, no response from them, had to put in a PayPal claim. It’s also a very poor quality item, presumably from China as the box has lots of Chinese writing on the labels. Disappointing as it was for a Mother’s Day gift.

5 marzo 2021
Valutata 1 stelle su 5

Don’t order from this company

Don’t order from this company. The service is terrible, the items haven’t arrived and trying to contact them to sort it out, the London number is fake. They are being no help at all. Do not use or order from them. Seriously unimpressed & concerned about the money I have wasted.

5 marzo 2021
Valutata 5 stelle su 5

This is an excellent product

This is an excellent product. Well designed and well finished. Bamboo is a hard wearing material ideal for the job.
It does exactly what I need whilst working at home. Highly recommended and good value.

5 marzo 2021
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Risposta di Frissonhome

Hi Stephan,

Wow – thanks for your kind remarks! I’m so happy that our Bamboo product worked out for you!

We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Our goal is to help our customers make the most of their home! Thanks again, and we hope to hear from you again soon! Please take care and stay safe!

Thanks again!
FrissonHome Team

Valutata 5 stelle su 5

Good

Good. I like the design styles of Frisson. lighting design is the best, although it is a bit expensive, it is handmaded. worth it. lol

5 marzo 2021
Non scritta su invito
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Risposta di Frissonhome

Hi Chuni,

Thanks so much for choosing to shop with us. This review made our day!

Best,
FrissonHome Team

Valutata 5 stelle su 5

Lovely

Lovely. Thank you

5 marzo 2021
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Risposta di Frissonhome

Hi Krista,

Thank you for taking the time to leave us such a nice review.

Please stay safe and we hope to see you again!

Best Regards,
FrissonHome Team

Valutata 5 stelle su 5

Ordered a huge blanket

Ordered a huge blanket. As an internet based company I had never heard of I knew it was a risk. What actually arrived exceeded expectations. I thick, vibrant, quality item. Very pleased.

5 marzo 2021
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Risposta di Frissonhome

Hi Kedric,

We are happy to hear you had a positive experience at FrissonHome and we're incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

Please stay safe.
Thank you,
FrissonHome

Valutata 1 stelle su 5

So disappointed

Awful. Decided to buy two products from frisson for my wife. In the first instance delivery took a number of weeks, with no update or tracking. So much so I had to email them to ask where it was. (They did promptly reply). When the products turned up however I was so disappointed. The soap I bought (and paid a lot for) looked nothing like the image on the website, whilst the alpine diffuser set came without any guidance on what to do with it.

I reached out to frisson to request a returns / refund via the same Email from before and have received nothing in response. Even after chasing a few times.

All in all a pretty terrible experience and I would not recommend them at all

5 marzo 2021
Valutata 1 stelle su 5

Frisson Home has appalling customer service DO NOT BUY FROM THIS COMPANY…

Frisson Home has appalling customer service. I ordered a chair in Jan 21 but was unable to assemble it because the incorrect amount of screws were supplied.I emailed the company numerous times to arrange a return, they barely answer them and when they did they were very unhelpful responses. One email did request a photo which I sent, but they never acknowledged the photo was received. It is now Mar 21 and the item is still boxed up at home waiting to be returned. The phone number supplied on their website, 07923 154228 goes straight to a voicemail, I've left numerous messages and have also text but not one callback from them. DO NOT BUY FROM THIS COMPANY.

5 marzo 2021
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Risposta di Frissonhome

Hello Louise,

We appreciate you sharing your thoughts here. However, I do want to use this opportunity to clarify a few things.

You mentioned in your review that we provided you the incorrect number of the screws and we asked for a photo as proof which is absolutely correct. However, the story behind that we never receive the photo via email. Could you please kindly send us the photo again and let us check again?

Best,
FrissonHome Team.

Valutata 1 stelle su 5

I think it is incredibly offensive and…

I think it is incredibly offensive and absolutely vile to have compared a 300lb person to an actual elephant in your advert. And had I noticed it in time, I would never have purchased this product from you. You should be ashamed of yourselves.

5 marzo 2021
Valutata 1 stelle su 5

No response from Frisson

I placed my order 19 Jan. Still not received , no response from Frisson to my query email yesterday. Tracking says it has shipped but beyond that it says not trackable. Not happy with Frissonhome.

12 febbraio 2021
Non scritta su invito
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Risposta di Frissonhome

Hi Jane,

Thanks for taking the time to write a review. I’m so sorry about the untraceable number. We are very sorry for the mix-up and any inconvenience it has caused! We do our best to get our orders right 100% of the time. But unfortunately, mistakes can sometimes occur. Could you kindly provide us your order number? We will help you chase.
I want you to know that I will be passing your comments on to our customer service. We want to make sure your voice is heard as we continue to improve, and hope you won’t hesitate to reach out if there’s anything we can do to make this better.

All the Best,
FrissonHome Team

Valutata 5 stelle su 5

Amazing customer service

I ordered 2 oak resin lamps, they told me they was out of stock but I could have the a different model.

They arrived weren't what I was after so they refunded me my money,

Cant ask for a better service than that.

Really good customer service

1 febbraio 2021
Non scritta su invito
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Risposta di Frissonhome

Hi Baz,

Thanks for your review!

I’m thrilled to hear that our customer service worked out for you. I’ll be sure to pass that positive feedback off to our customer service team. We take a lot of pride in our work, so thank you for taking the time to share how it’s worked out for you. It means a ton to us.

I also appreciate the feedback you have for us on our resin lamps. Our product is always improving, and we rely on valuable feedback like this to make it even better. Please feel free to reach out if you have any other comments!

Thanks again,
FrissonHome Team

Valutata 5 stelle su 5

Bought all our bedroom furniture from…

Bought all our bedroom furniture from this company. All mostly are solid wood. Compared to other similar companies I found they are great value for money

23 gennaio 2021
Non scritta su invito
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Risposta di Frissonhome

Dear Andie,

Thank you so much for your positive feedback and for taking the time to post this review.

It's our customers that allow us to constantly improve the way we do business. I'm so glad you're happy with the bedroom furnitures.

I would love to make your experience even more amazing, is there anything you would recommend us improving?

Thanks for your review,
FrissonHome Team

Valutata 5 stelle su 5

Everything's great

Everything's great. My stuff arrived fast, as ordered and was of good quality. The prices are really competitive, but the goods are well-made.

21 gennaio 2021
Non scritta su invito
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Risposta di Frissonhome

Hello Tom,

Wow – thanks for your kind remarks! I’m so happy that our products worked out for you!

We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Our goal is to help our customer to upgrade their space, and I’m ecstatic that we were able to make it happen for you here with good quality of products!

Thanks again!
FrissonHome Team

Valutata 5 stelle su 5

Great style with nice price

I've been looking for unique styles and the products they've got are perfect for my place, and the prices are nice too. Time to get creative with my little place.

13 gennaio 2021
Non scritta su invito
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Risposta di Frissonhome

Hi Bianca,

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

Thank you, once again, for your kind words.
FrissonHome Team

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