Freshlyservices Recensioni 27

DO NOT use this company they are definitely a scam. They charged $780 to clean a 2m square part of my carpet that had water damage. The person that arrived was clearly not qualified as he used equipment that was old and not suitable for the job. He was there 3O mins max, and not only ruined my carpet permanently but he wouldn’t leave my home until I paid him. I was refusing because of the quality of the work but he became agitated and so I wanted him out of my home. I have written to the ombudsman and department of fair trading as they need to shut this business down. He promised me a receipt of which i never received. This business is fraudulent so be aware. They also trade as Freshco online.

Below is email sent them, with no satisfactory results, no refund provided and now being ghosted if I reach out.

They do not care about my threat of the Ombudsman or leaving a scathing negative review. Very hard to leave a review and impossible to leave review on their website, and there is no address for the business. What a scam.

My email to them below:

I am writing to express my dissatisfaction with the blinds cleaning service provided on Friday, February 13th, 2026.

Firstly, the technician, Rob, communicated an estimated arrival time but arrived after 10:00 AM. Upon entering my residence, he wore wet and soiled footwear, which I had to request he remove.

Following his assessment of the blinds, Rob provided a quotation after consulting with his superior. I found this quote to be higher than a previous estimate I had received from another company. While that company offered off-site cleaning and had a longer lead time, I opted for your service due to the price match and immediate availability.

Rob initially estimated the service would take 30-60 minutes; however, the process extended to three hours. The cleaning machine though present was not utilized and left in my upstairs bathroom with the majority of the work being performed manually. I expressed my concern regarding the persistent staining on the blinds at that point. Although he made a subsequent attempt, I felt he lacked a comprehensive understanding of the task.

After observing that the blinds remained soiled and stained, I contacted your company. During my initial inquiry, I was assured that no marks would be left. Following my conversation with a representative, Rob was contacted to address the situation. He mentioned that a mould treatment was to be applied, which I believe was not administered.

I found the overall experience to be unsatisfactory from the moment the equipment was brought in.

The technician's pace was notably slow, and at times he appeared uncertain. I was required to provide sheets and towels to protect the surrounding areas. Consequently, dirt marks and water residue were left in several locations. The extended service duration of three hours significantly exceeding the initial estimate caused considerable inconvenience and delayed my planned errands. Had I been informed of a multi-hour service requirement, I could have scheduled it for an alternative day.

I also had to specifically request that the blinds be cleaned from the reverse side which I understand to be a standard procedure that should not necessitate a client's prompt.

Upon completion of the work, I conveyed my disappointment to Rob. He offered to return on a day convenient for him. My request for a Monday appointment was declined due to a scheduling conflict related to soccer. This necessitated rescheduling for Wednesday evening, which was inconvenient for me. Had the work been executed properly and professionally, this additional inconvenience would have been unnecessary.

Given the aforementioned issues, the pricing for this service is entirely unacceptable, as the technician demonstrated a lack of expertise, efficiency, and professionalism.

Subsequently, I contacted Sandy to express my dissatisfaction. I was informed that the contractor would reach out but I have not received any communication. I also contact Shiv to address the issue.

This morning I inspected the blinds and am highly displeased with their condition, noting persistent dirt, mould, and damage. The blind in the laundry area detached due to excessive water usage, and the rug beneath it was saturated.

I am requesting a refund of the 50% payment made ($420 of the $840 quoted) on Friday which Rob requested. Initially, I had reservations about making this payment and had discussed this with Sandy. However, I proceeded with the payment in the hope of resolving the matter after speaking with the contractor, which has not materialized.

I will now need to arrange for the repair of several blinds and have them professionally cleaned again by the company I regret not engaging initially. My decision to trust your company for a quality service has resulted in significant disappointment and wasted time.

Please be advised that if this refund is not processed and the issue remains unresolved, I will be compelled to post a negative review, which could be detrimental to your business. Hope you can understand my frustration.

Where do I begin? I never write reviews but these guys are the biggest scam. I contacted them regarding a hornet problem at my house they told me $300.00 on the phone then came out and said $700.00 to completely fix the problem. I paid the money cause I am anaphylactic, they call their contractors “technicians” he was out for about half hour to forty five minutes left and said wait 5-7 days. I did, hornets still everywhere so I contacted them again and they said they would send their “technician” out who never showed up. I contacted them again to organise this supposed technician who tried to contact me but I had no missed calls and I was waiting at the property all day. I made contact again and he came out said to wait 5-7 days, I did and there are still hornets everywhere. I called again and they tried telling me they will come out and charge me $300.00 for the service. A technician was meant to come out again today and supposedly they tried calling and came around but no one was home. That’s a load of rubbish, people have been home all day and there’s no cars that have even gone up the street.

Seriously, just don’t go anywhere near this company and pay for a reputable company. They’re ignoring calls now. I wish I read these reviews before paying money to the idiots, I’d give lower than one star if possible.

If I could give a rating below one I would. Definitely do not use this company. They are scammers and provide the worst service. Inspection and treatment took a total of only 30 minutes to do and we still have unwanted insects on the place.

This company is a scam!! Quoted us over the phone but said I we forgot to include GST (first warning light) Then came and sprayed and said they would come back next week to finish the process. Took the day off and no-one turned up - he then said he never said he would come back (which is a lie) and didn't need too! Was so rude saying I was the liar when obviously he didn't remember what he promised us!

This company quoted over the phone, then came to my home, and tried to double the quote, which I declined. They came to treat ant issue, and proceeded to spray around the home with apparently safe, non toxic spray, advising allow 1 week to see results. They charged $200 for this service which they insisted I pay immediately. After 10 days, zero results, and I contacted them, they said we need to come again, and it will cost $100. I declined and asked who I need to contact for a refund, as I was becoming concerned about their process. They then didnt reply to any communication, and essentially ghosted me. Do not use this company, I have since found out they are a scam. They go by names Freshly Services, Freshly Pest Control etc