Freeway UK Insurance Services Limited Recensioni 

Leah in Customer care was amazing. She is an asset to the company. She fixed a problem by giving options that were not available to me at the time. A win for me and a win for Freeway. This is how customer service should be. We live in times where profit over people is pushed from companies, but without people companies will go out of business. It's great to experience excellent treatment. I've worked in customer service before so I have the knowledge and experience to give feedback.

Made easy renewal from operator plus you having all doc from last year

Brilliant service from Dan at the renewal department

I was happy with the service
Polite staff, very helpful.
Would recommend to friends.
Thank you

It's frustrating that I purchased taxi insurance from them on December 6th, and it's been nearly a month with no update on the MID. This has resulted in multiple police stops and taxi companies blocking me. Despite numerous calls, they keep promising an update, but it's been three weeks with no resolution. Requests to transfer to a supervisor have been ignored. The service is incredibly poor, and many taxi drivers are facing similar issues. If I could rate them, it would be a negative 0. The staff is disrespectful, hanging up on calls without putting me on hold and cutting chats without a solution. The customer service is non-existent, making it impossible to get through on the phone, and they hang up if they have another customer. There's a lack of multitasking, education, and manners. Overall, it's a rude and inefficient service.

I am sick of sorting out your mess. You wrote, "talk to your insurer". I did and both the insurer Mulsanne and their claim agency Key Claims say there is no accident dated 03/07/2023 and they say YOU the broker, you Freeway Insurance, YOU messed it up. You run the renewal quote, not them, they said. And they can't remove any claim dated 3/7/2023 because there is none. I sent you their NCB which contains the list of claims and there is none dated 3/7/2023, so what you don't understand? Aha, you'd have to bother to read and pay attention. You have a direct proof from the insurer. They sent it to you and I sent it to you, so sort out your mess. The renewal is due soon. Update: Now, you said the fictional accident dated 3/7/2023 was related to ZEGO. If you haven't noticed, the ZEGO insurance ended on 23/12/2022 and the new insurance from 24/12/2022 to 23/12/2023 is FREEWAY, you. So, it cannot be ZEGO. Your apology is accepted in advance, just fix it please.
Policy Number 29660000356

⭐️⭐️⭐️⭐️⭐️ everything is excellent

The advisor was helpful and took a detailed info to get the best policy premium. The premium was the best as compared to other companies. There system is updated and contains all the relevant info so does not need to explain everything. Greta work

Spoke with freeway insurance agent very cooperative and friendly,

Never take taxi insurance from freeway .it took us nearly 2 months to get the written off claim money . Still waiting for the loss of earnings claim. Then i have contacted freeway as i have paid yearly premium for my insurance. When i called the
Customer Support team lied to me and argued with me saying i had the car from the insurance company which i didnt. I contacted the claims department and they told me freeway never contacted them and the claims team never informed them that i had the car . Them freeway turned around and told me they are just the brokers they dont deal witb it. The name on my insurance certificate says Sabre as the company. I have tried to contact them unfortunately none of their phone numbers work. Obviously that looks like a scam. I have emailed to all the email addresses on their website but no reply. So please please never use freeway for taxi insurance

I received my renewal quote about 3 weeks before renewal and was told that in order to make the process sumpler and without my being harangued by them i would be best to to my renewal online or make an appointment for a call back. Then EVERY day I have been pestered by atleast 3 Emails, several Whatsapp messages, text messages and phonecalls, EVERY day. Eventually renewed with them because they matched my lowest quoute and staff I have dealt with are great but by God, stop with the Harrassment - the actual renewal only takes 20 minutes so why the need for constant pushing

The young lady was very helpful,very polite and a credit to Freeway.

UPDATE:

Your response is only a further proof of how shameless you are in your embarrassing 'digital' approach. And just to answer your curiousity about other providers, the answer is I only received what I asked for from them, which was good price and no digital harrassment.

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I got a PHV quote from Freeway the other day and was quoted around £5500 which I had a good laugh at and moved on as it was over £3000 more expensive than the closest competition. The next day, I received a text message with a discounted price. They randomly knocked off about £800. I had another good laugh and ignored them. But their stupid text messages kept coming, to the point that it turned into harrassment. At the time of writing, I received 15 text messages in 2 days. I muted notifications for their messages so they are automatically ignored anyways. I copied all theor messages here for everyone to see tbeor level of pettiness.

1. "Hi,

Your Uber approved Taxi Insurance quote with Freeway Insurance is ready. Your total price is - £5432.88

View all your quote details and purchase online using your unique link here -

Freeway Insurance"

2. "We have made you a short video explaining everything you need to know about your Uber approved quote, what this includes and what benefits you get. Watch this short video"

3. "Hi,

Have a written quote cheaper than Freeway? Use the link below to upload your cheapest quote and we'll guarantee to reduce our price if the information is correct."

4. "Hi,

We will never call you about your quote unless you ask us to. Use the link below to confirm the best date and time to discuss your quote and we will contact you then"

5. "Our Office is open today. You can discuss your price or purchase online using the link below. If you need to speak with us, call 01928 520520. We are open until 2PM."

6. "Big discounts have just been approved by our Insurer. If you are in a position to purchase the policy today, start a WhatsApp chat with our sales team and confirm your discount - 447745540521 or contact us using our online form

Freeway Insurance"

7. "If we are not your best price, just let our WhatsApp sales team know the best price and we will see if we can beat this rate. Send us a message, takes 2 minutes and could save you a lot of money this year. Start a chat here -"

8. "REMINDER: Here is your unique link to view your price and purchase online anytime. Please keep this safe - "

9. "Hi ,

Your quote expires in 7 days. If you need us, use the links we've sent to schedule a call with our team. We have also sent your link to purchase online in your quote pack over email.

Freeway"

10. "Hi ,

Your quote expires in 7 days. If you need us, use the links we've sent to schedule a call with our team. We have also sent your link to purchase online in your quote pack over email.

Freeway"

11. "Hi, A discount has been applied to your Freeway Insurance Taxi quote. You can view your new price and purchase here using your unique buy online link"

12. "Hi,

Here's the link you need to purchase your policy. Please keep this safe

Freeway Insurance"

13. "Our office is closed Monday 10th, you can still purchase your policy and get all documents emailed within 24 hours. Here's your buy online link

Freeway Insurance"

14. "Hi,

Here's the link you need to purchase your policy. Please keep this safe"

15. "If you still need our help or would like to purchase your policy, use the link below to schedule a call with our team. Or give us a call on 01928 520520"

Freeway's unprofessionalism is embarrassing really. They should have some self-respect. I reported them for nuisance and harrassment to the Information Commissioner's Office and i suggest anyone experiencing the same to report them.

I cancelled insurance because they didn't take the NCB from another car and asked me for £700 more from the initial price after I paid in full. They charged me £200 for cancellation. I cancelled just after two days.

Did a quote online and rang through just to ensure all was correct. Everything was efficient and simple, spoke to Olivia who was great. No jargon, set up the policy conveniently within a short time.

Great experience.
Been with freeway insurance for approximately 3/4 years and have never had any issues

Thanks