Excellent build quality and excellent after sale service. Bike is genuine pleasure to ride both on road and on tracks. The only negative is the "manual " which tells nothing about how to adjust set... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Delivery in the UK was 2 days from order date, super quick. Bike was extremely well packaged with good build instructions. Once put together the bike looks absolutely fantastic in green. It's an a... Leggi di più
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What a lovely company to deal with. The delivery was very fast and the goods I bought arrived very safely packaged so there could be no damage to them. The staff couldn't be more helpful towards you... Leggi di più
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This bike is awesome. I'm am 60 and suffering from osteoarthritis and nerve damage in my leg. Some days I can hardly walk. Bot the warrior pro gets me out and about my village. Any hill tackled easily... Leggi di più
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4,8
Eccellente
110 recensioni
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Alaska Pro M-520
Alaska Pro M-520
Bike - 10/10
Customer Service - 12/10 !!!
Other than the bike being very heavy due to its two large batteries I have nothing whatsoever negative to say about it. It’s incredibly well constructed with every component of high quality. Gears are basic Shimano, but work perfectly. The control screen is colourful, clear and intuitive to use. An NFC card (2 supplied) turns it on and off and decreases the risk of the bike being stolen. The brakes work perfectly. The two large batteries remove all ‘distance anxiety’. The seat is wide, well padded and very comfortable. The four inch tyres are also comfortable and draw looks and positive comments from bystanders. The bike colour (mine is blue) and decoration is tasteful. The bike arrived in great packaging and was 80 percent built. Most people will be able to follow the simple instructions to put the remaining parts together and Freesky thoughtfully provides all the tools required. Pedal assistance is responsive and linear and gives me confidence to ride, even though I am recovering from a broken leg. The ride itself is incredible smooth because of its wide tyres, battery assist and lovely seat.
The best part of my experience though, has been the customer service. Ande and Vincy have consistently answered every single question that I have asked. They are prompt, polite and concise in their replies. They have provided me with the best customer satisfaction and are an absolute credit to their company. Thank you so much both. It’s been a pleasure doing business.
16 ottobre 2025
Non scritta su invito
Risposta di FREESKY Electric Bike
Thank you so much for your wonderful and detailed feedback! We are thrilled to hear that you’re enjoying your Alaska Pro M-520 e-bike. It’s great to know that you find the bike well-constructed, comfortable, and a joy to ride, especially with the large batteries easing any "distance anxiety." We're also pleased that you appreciate the quality of the components, the intuitive control screen, and the thoughtful touches, like the NFC card and wide tires.
We are especially grateful for your kind words about our customer service team. Ande and Vincy will be thrilled to know that their prompt, polite, and concise responses have made your experience even better. We are committed to providing excellent service, and it’s feedback like yours that motivates us to keep doing our best.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and ensure you continue to enjoy your bike to the fullest.
Wishing you smooth rides and a full recovery from your leg injury. Thank you again for choosing us, and it’s been a pleasure doing business with you!
Best regards,
FREESKY Team
My bike alaska pro m 520
Well what can I say the bike is out of this world i love it it goes on for miles finally found a bike that when I do a lot of miles don't need to worry about the battery dying on me I also keep getting people saying nice bike mate
23 settembre 2025
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Risposta di FREESKY Electric Bike
Thank you so much for your fantastic feedback! 🚴♂️ We're thrilled to hear that your Alaska Pro M-520 is going the distance—literally! It's great to know the battery life is giving you the confidence to enjoy those longer rides without worry.
And we totally agree... it is a nice bike 😉 We're glad others are noticing too!
If you ever need anything or have questions down the road, don’t hesitate to reach out. Wishing you many more miles of smooth, powerful riding!
Best regards,
The FREESKY Team
Worst Customer Service
By far, the worst customer service that I have ever experienced. This company is so unprofessional and they don't back their products. Their bikes are subpar, and if anything goes wrong, they do not support.
17 luglio 2025
Non scritta su invito
Risposta di FREESKY Electric Bike
We’re truly sorry to hear about your recent experience with FREESKY. This is certainly not the experience we want any of our customers to have, and we understand your concerns regarding both the product performance and the level of support you received.
Your feedback is extremely important to us, and we want to make this right. Our customer support team will reach out to you directly to better understand the situation and work toward a fair and prompt resolution.
Thank you for bringing this to our attention. We truly appreciate your patience as we take the necessary steps to improve and support our valued customers.
Sincerely,
FREESKY Team
I bought a Freesky warrior Pro 10 weeks…
I bought a Freesky warrior Pro 10 weeks ago. I had 3 great weeks and I love the bike.
Then I had problems. The bike stopped working and when I parked it, it took off and nearly damaged my car and injured me.
I contacted Freesky. I had read that their customer service was excellent. After 5 weeks I finally got a new display (I had said I thought it was a faulty battery or controller). 1 day with the new display and the front electric hub stopped working. That was 2 weeks ago and they still have not sent a new one (which takes forever to come from China) and now the rear hub has stopped working.
I have written to them today. I will update you on the resolution.
So far, this is a company to avoid
19 giugno 2025
Non scritta su invito
Risposta di FREESKY Electric Bike
Thank you for sharing your experience with the Warrior Pro. We’re truly sorry to hear about the issues you've encountered after an initially positive start. Your safety and satisfaction are extremely important to us, and we take this situation very seriously.
We deeply regret the delay in resolving your concerns and understand how frustrating it must be to deal with multiple issues and extended waiting times. This is far from the level of service we strive to provide.
Our support team has been made aware of your case and will prioritize resolving it as quickly and thoroughly as possible. We are committed to making this right and ensuring your bike is working as it should.
Thank you for your patience and for bringing this to our attention. We appreciate your honest feedback—it helps us improve both our products and our service.
Sincerely,
FREESKY Team
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