Freedom Fibre Ltd Recensioni 

49
•
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

Harry, the engineer who fitted the firbe was very polite, respectful and did a very professional job. Explained everything before he left and even offered to help to put everything back into place. I... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Waiting for a Freedom Fibre installation through Zen (who couldn't be trying any harder). Automated system kept rejecting my address because of problem in Freedom Fibre's database. Then had to change... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had Jack and Kyle Attend today on behalf of Lila connect internet, to install my fibre broadband. Both lads were very professional, courteous and polite. Got the fibre installed exactly where I asked... Leggi di più

Valutata 5 stelle su 5

I'm writing this in behalf of my grandparents. They had a wonderful engineer come to their house named Tom, who did and excellent job and was very obliging. He even wrote a follow up message to che... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Provider di servizi Internet
  2. anche in
  3. Provider di servizi per le telecomunicazioni

Scritti dall'azienda

As a UK fibre network provider, we believe that high-speed broadband should be available for everyone. Our vision is to take fibre off the beaten track, providing fast, reliable connectivity with the best possible customer experience. So, we’re connecting homes and businesses in the cities and in the sticks – creating an affordable, optical fibre network which will last for generations.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

49 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(49)

31 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great job!

Freedom Fibre installed our fibre connection to the house as well as came back to do some checks when we had connection issues. Both times it was Sam as the engineer - really friendly approach. Little bit of a tricky install given the age of the house the location in the village but he stuck with it and got it all sorted. Really appreciated the effort!

8 maggio 2025
Non scritta su invito
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Risposta di Freedom Fibre Ltd

Hi Jonah

Thank you for your wonderful review! We’re so glad Sam could get your connection sorted, even with the tricky install. We’ll be sure to pass on your kind words, he’ll be thrilled to hear you appreciated his effort!

Freedom Fibre

Valutata 5 stelle su 5

Soon back online

Gian attended today to resolve our loss of fibre at our property, he was very polite and we were back online within an hour of him arriving to us. Thanks once again Gian and Freedom Fibre!

6 giugno 2025
Non scritta su invito
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Risposta di Freedom Fibre Ltd

Hi George

Thank you for your great review!
We’re delighted to hear Gian got you back online so quickly and provided such a polite and professional service.

Freedom Fibre

Valutata 5 stelle su 5

Happy customer - so far

Install lads were great, no mess, tidy, polite and a special mention for Gan - young man your leaning well and your supervisor gave you great advice which you followed.
Just need the router and a hassle free on line experience.

29 maggio 2025
Non scritta su invito
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Risposta di Freedom Fibre Ltd

Hi Peter

It's great to hear you're enjoying our service so far. Thank you for your fantastic feedback! We’re glad to hear the install team did a great job and kept everything tidy.

Freedom Fibre

Valutata 5 stelle su 5

Sam the engineer called round today to…

Sam the engineer called round today to resolve an issue with the fibre line into our property. Properly nice guy, and got us back online in less than an hour. He arrived a full day earlier than he was booked too, which was more than welcome.
We've been impressed with Freedom Fibre in general since they brought Fibre to our area. Keep up the good work.

& Thanks Sam!

24 febbraio 2025
Non scritta su invito
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Risposta di Freedom Fibre Ltd

Hi Dan

Thank you for your fantastic review! We’re thrilled Sam could resolve your issue so quickly and even arrived ahead of schedule. We really appreciate your kind words.

Freedom Fibre

Valutata 5 stelle su 5

Great service

Great service. Very fast an engineer was so good. Cant recomend any better

20 febbraio 2025
Non scritta su invito
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Risposta di Freedom Fibre Ltd

Hi Gareth

Thank you for your 5-star review. We’re thrilled to hear you had such a fast and positive experience with our engineer. We really appreciate your kind words!

Freedom Fibre

Valutata 1 stelle su 5

Rude Cold Caller, swore at me

Despite having a sign on my door saying no cold callers one of your staff called.  I pointed out the sign saying no cold callers he stated that he was a survey engineer, not a cold caller.  I said goodbye and closed the door on him and he swore at me. 

17 febbraio 2025
Non scritta su invito
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Risposta di Freedom Fibre Ltd

Hi Peter,

Thank you for bringing this to our attention. We’re very sorry to hear about this experience, as it does not reflect the standards of professionalism we expect from our team. We take feedback like this seriously and will be investigating the matter internally to ensure it is addressed and does not happen again.

Freedom Fibre

Valutata 1 stelle su 5

terrible company lmao

11 novembre 2023
Non scritta su invito
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Risposta di Freedom Fibre Ltd

Hi Katie,

We’re sorry to hear this and would be happy to address any specific concerns if you wish to get in touch with us.

Freedom Fibre

Valutata 1 stelle su 5

Avoid. No customer service outside 9-5 and all weekend

Have these guys as my provider through Talktalk. I was given the option of these guys or Openreach as the fibre installer. Chose the local guys in my support for local business. Mistake. I have an Issue with no connection and for some reason Talk talk can only run tests on Openreach, you have to contact Freedom fibre directly to run tests. They are only open 9-5 Monday to Friday so good luck when your service goes down outside these hours. If given the option on which fibre provider you want to your home avoid these guys at all costs, unless you want to explain to the kids why there is no Internet all weekend. Have asked Talktalk to move me over to Openreach, if this is not possible will be cancelling my contract and find another provider that does not use Freedom Fibre. Seriously? Internet service provider that only works 9-5 Monday to Friday, absolute joke. I'm not laughing though.
Edit: Monday 9am spoke to Mohammad who was very helpful. moved my router from the fibre line to my old copper line to check if router issue. luckily I still had the cable required to do this and the copper connection. Internet back on while waiting for the fibre problem to be diagnosed. So if you have a similar problem during the 75% of the week you can not get hold of these guys this may get you back online until you can speak to someone.

16 febbraio 2024
Non scritta su invito
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Risposta di Freedom Fibre Ltd

Hi Sarah

Thank you for your feedback. We’re sorry for the disruption caused and appreciate you highlighting this. We’re pleased our team was able to help restore your connection while the issue was investigated.

Freedom Fibre

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