Tracy was superb in helping us with carpet samples and making decisions about our final choice. She was also very encouraging and assuring about how much help the carpet fitters could provide, as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The store in Dragonville Durham. Jason and Anthony these two lads are the nicest and most helpful. Would recommend this store in a heart beat. Went above and beyond to help a young girl with a new bab... Leggi di più
L'azienda ha risposto
Very disappointed with Franks Flooring. The staff at the Washington store were rude and unhelpful. The fitters did a poor-quality job, especially considering the premium price. To make matters worse,... Leggi di più
L'azienda ha risposto
Visited the Bishop Auckland store today and was helped by Nathan,very lovely man. He was super helpful and had us sorted in less than 10 minutes with a matched quote and what we needed
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di tappeti e moquette
- Installatore di moquette
- Ditta specializzata in pavimentazioni
- Negozio di materiali da pavimentazione
- Negozio di articoli per il rinnovamento della casa
- Fornitore di pavimentazioni in legno e laminato
Scritti dall'azienda
From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!
Informazioni di contatto
49 Russell Street, DL1 1PT, Darlington, Regno Unito
- info@frankstheflooringstore.com
- frankstheflooringstore.com
4,3
Eccellente
455 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Franks Stockton
Steve from Franks in Stockton demonstrated exemplary customer service and really made us feel at ease with our purchase! Would definitely recommend him and Franks to anyone looking for competitive prices and quality customer service!
1 luglio 2025
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Jamie was very helpful with finding a…
Jamie was very helpful with finding a carpet, even though we held him back past closing time.
28 giugno 2025
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I love Stick LVT me!
Nathan was amazing, really helpful and knew his stuff! I love Stick LVT me!!
28 giugno 2025
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Great service every step of the way
Great service every step of the way, very reasonable prices
28 giugno 2025
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BUNCH OF IDIOTS
Never Ever go here again problems from the minute I walked through the door at Bishop Auckland store to finally fitting second flooring no customer service at all bunch of idiots who DO NOT PUT THE CUSTOMER FIRST ALL NEED RETRAINING
26 giugno 2025
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Beth was friendly and extremely…
Beth was friendly and extremely helpful, she needs a pay rise in my opinion.
Thus was at tge stockton store on portrack.
26 giugno 2025
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Visited Stockton store today and had a…
Visited Stockton store today and had a great service delivered by Steve.
25 giugno 2025
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Great service from Steve
Great service from Steve, from entering the store to leaving. Steve was very helpful and friendly, found me exactly what I was looking for and gave good advise. Everything sorted quickly and efficiently 👍
24 giugno 2025
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Steve helped my grandma with choosing…
Steve helped my grandma with choosing her carpets. Very helpful thank you!!
23 giugno 2025
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Served by Steve
Served by Steve, very polite and helpful.
Helped me pick the right carpet very pleased with the service.
22 giugno 2025
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Went into Portrack store and was…
Went into Portrack store and was greeted by Liam …who was very friendly and helpful ..Ian answered any queries we had and finalised the delivery and fitting of the carpet …Everything was efficient and friendly ..Will certainly recommend the store
19 giugno 2025
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Fantastic service from Ian at Franks
Fantastic service from Ian at Franks. Highly recommend. He was very helpful in assisting with the carpet we were looking for. We will certainly be back in the near future.
Many thanks Ian.
19 giugno 2025
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Great customer experience
Great customer experience, well supported by Steve at Franks Portrack Lane.
18 giugno 2025
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Very good service from ian
18 giugno 2025
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Don't use their fitters
Carpet nice but don't use Frank's fitters...had all the room re decorated and they have scraped all the paint fron skirt boards...we had him back and he said its normal......really so I paid for decorating to be told it's normal to have paint scraped off....they also left shoes on....
9 giugno 2025
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Worst customer service I've ever experienced
After being told our order was ready for collection, we attended the store Newcastle St James to find that it wasn't there. We decided to go and pick it up the following day at the Benfield Road branch. This is where we met a man with the worst customer service skills both myself and the wife have ever come across. He was rude, arrogant, unhelpful and should not be employed in any customer facing role, in fact he should not be employed at all.
I had to laugh at the advert playing in the back ground stating Franks offer exceptional customer service, left me tell you that your customer service is utterly appalling. You also need to change your " We love carpets, and we hate customers, if I could have given you a minus 10 rating I would have done, never again will we use this sham of a company.
24 maggio 2025
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Terrible customer service!
Terrible customer service!! Purchased LVT flooring along with carpets and vinyl. Not cheap. Carpets and vinyl fitted no problem however did not finish the job properly, I have to finish the job myself by applying on silicone around the toilet myself!! The LVT fitting was a terrible experience, they came round completed the preparation as discussed. However they did not turn up to fit the flooring after numerous calls, failed attendance, lies etc they finally turned a week later at 1700 hrs to fit my flooring when the said they would be there at 10 in the morning! They finished at 2100 hrs that night. I have a small child so this was not idea. I contacted Frank’s numerous times but they were useless the only person that admitted they had a problem was Rachel who said that they had numerous complaints about the LVT fitter. Disgusting customer service even the manager was useless saying that he was just covering and the sales man that sold me the flooring kept reiterating that it was nothing to do with him. Will never use again and will tell everybody not to buy from Franks!!!
15 maggio 2025
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10* out of 5* 🤩 2nd visit yesterday at…
10* out of 5* 🤩 2nd visit yesterday at Bishop Auckland, great service, great carpet, great lads, Len what can I say apart from great guy, sort of guy you could have a beer with.
Cheers Len, I owe you one🍻Jem
18 maggio 2025
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