Frank's The Flooring Store Recensioni 

Amazing experience from start to finish. The Spennymoor branch always goes above and beyond.
Sam the carpet fitter was outstanding, professional, and did amazing job on my small but challengingstaira and landing. Happy to share photos.
5☆☆☆☆☆

To put it mildly, i wasn't exactly bowled over by their customer service and was instead felt offended within the first 30 seconds of conversation, in all fairness the person swiftly corrected, and the more we engaged with this person, the nicer they become. My impression is they seem to be more interested in netting big spenders, than the more conservative spender, no where for old ppl to sit that i could see, my mother who recently had a hip op, ended up having to sit on their swatches samples whilst waiting for the paperwork and payment processing, only saving grace is we were practically rushed out the shop, i can only assume they beleive our appearance negatively effects their sales. For anyone else searching for artificial grass Cheaper grass can be bought at homebarg, so check there first if 4x1m is all you need, there is also the option to stitch 2 or more together. And save a fortune, appears to be no difference in quality that i could see. Too late for us, we paid 87 for 2x4 when we could have got same for 50, obv i dont hold this against the shop, its more about the overall experience to me, which they dont appear to value.

More than impressed with the quality and professionalism within the Consett store. I thoughtfully recommend the store.

Got the carpets I wanted at a fantastic price with help from graham from the bishop auckland store whose customer service was fantastic..thankyou !!

Warren was extremely helpful and made sure we had everything we needed. Thank you

I wish i had read the reviews before using Franks Flooring. This bad review is about their fitters. Franks themselves were very good to deal with and had a good quality choice of flooring. After my experience, i seem to have had the same problem with fitters that many other people have had. I ordered vinyl flooring and plywood to be put underneath to make a smooth surface- what a disaster! The fitter must have used the cheapest plywood and didn't nail it down properly because it warped the next day! My floor looked like the ocean waves! He also moaned whilst doing the job, saying it was too much for him. This was unfair to me as i was paying him £620. After phoning Franks to complain, they said this fitter was the only one who did vinyl. I said i did not want that incompetent person in my house again. I have now lost out and have had to ask a relative to lift the vinyl and put some more nails in the boards, but it is still uneven. I am so angry and disappointed. I would advise anyone who wants vinyl, not to use the only fitter Franks have- go elsewhere.

needed a new carpet and went in to browse, when i returned later that day Colin recognised me and came to help.
he was very knowledgeable and really friendly and helpful providing great guidance.
Whilst at the till Warren was also really friendly and provided 5* customer service.
They couldn’t have done any more to help us and we would 100% return and recommend to our friends to come to the store

4 years ago we used Franks to fit our carpet - sales was great, the fitters were atrocious. Came in and straight away asked for a drink and when provided it was replied with no thanks but 'What no biscuits?' For context my mother had passed away the day before, so no, there were no biscuits in the house.

They continued to blast music, plug their phones in to charge (thanks for the charger BTW as you left it) and generally just rude. We understand when nature calls you need to go to the toilet, but please replace the toilet roll that was literally right in front of you when you empty the roll.

4 years later we thought we could trust Franks again, again sales were good but the fitters again not the best. We didn't have the rudeness as before, but the carpet has gaps all around the perimeter - some fit snug, and 90% gappy. We were told we must have had laminate down as the skirting is too high - I've lived in the property since it was built, never had laminate before and other carpets have fit ok.

If you know half-way through a job it will be bad quality, surely you tell the customer and ask if they want them to continue? The customer service after this was non existent, with no one taking blame or trying to rectify it - we submitted a form to the area manager, but 4 weeks later, no response.

It's hard to recommend a company that has been trusted twice and failed twice at both customer care, quality and just providing a good outcome.

Bought some laminate flooring at the Stockton store. They were very quick to request a good review even before we bought anything! At the time of buying the flooring we were unsure about the beading. However after speaking to the fitter we decided we would get some. We went back to the store and were told "oh we don't do that beading any more". I said it would have been good to know this at the time of buying the flooring. 2 weeks later I am still waiting for a call back from them as they were going to speak to the Manager to see if they could help in locating the beading. I took it upon myself to source some - was actually in the shop across the road from Franks! A much better service from them. We will probably look there for the carpet that we need.

Steve in Stockton store is fantastic, very supportive and took the time to explain the best options for us and our needs.

Darlington store. Materials were fine but the fitting was horrendous. Had them back multiple times to refit LVT tiles that had not even been stuck down and damage was caused to other floors they admited they had issues with fitters but stopped replying when we asked about sorting the issues.

Delivery charge after spending over 500 (Obvs not paying that) and then I've got to ring a list of contractors to come and fit the floor.

Brilliant customer service, saved us a lot of money, so glad we went, beth was fabulous so helpful got everything we needed thank you so much

Excellent customer service, Steve was amazing for his help with choice of carpet and friendliness, he was outstanding. Definitely recommend to future customers and we will definitely return.

Really helpful, knowledgeable staff, not at all patronising (which I've had elsewhere/another company as a single woman who had done her own measurements🤔,I walked out!)
Len at the Bishop Store was brilliant, with a good sense of humour, very relaxed transaction.

Steve was brilliant, very polite and professional. Gave us time to look over all the different types of carpets.

Very good high recommend

Many thanks

Tina smith

Warren was fantastic during our visit to franks Sunderland today - very helpful with carpet choice & kindly put it into the car!!
Excellent service & brilliant price - 5* service. Very polite, helpful and welcoming whilst Instore!!! I’d highly recommend coming here!

Ian was great help and got us good quality carpets.

So helpful. I have Asperger's, but it was a pretty simple process. Very helpful customer service. Thanks for all the help. Really appreciate it. 😊

Amazing customer service Steve was brilliant with assistant me on picking my flooring
Lovely flooring thank you so much