Frameshub Recensioni 35

It was with nervousness and hesitation that I ordered my first set of Tome Ford glasses through FramesHub because of previous negative reviews, but I took the risk because their prices were so low compared to the same frames in the retail eyeglass stores. I was extremely pleased that within a day of ordering them on a Sunday evening, I received an email confirming my purchase and was provided a link to follow as to when and where my shipment was every day! They promised delivery in 3-5 days, and my glasses were delivered on the 5th day AS PROMISED. I am very pleased and will order sunglasses from this site in the future. THANK YOU for being so customer-focused.

Excellent customer service. These sunglasses are at a great value and you have to understand that these subglasses are coming from Italy so naturally, shipping may take a few days. I emailed them with a request and they promptly emailed me back with a response and solved my issues.

I ordered 2 sets of frames from the company. I had no issues with receiving either order in a timely fashion. I was very happy with my first purchase, so I placed another order for the same frames in a different color. The second set of frames sat slightly crooked on my face, which, I’m sure an optician could probably fix by heating the frames. However, I didn’t care for the color. I contacted the company about exchanging the frames for a replacement pair. Returns are accepted but you must pay to ship them back to Italy. I paid $16 for the original shipping and it would cost another $25 to ship them back. That’s $41 in shipping fees to get a refund on a $57 item. That’s a lot of hassle to recoup $16 of my original $73 purchase! I decided to try and sell the frames on eBay instead. I purchased a replacement set of frames from an online US company (Smart Buy Glasses) and for an additional $15 above what I paid Frames Hub, I got the prescription lenses included as well!

Scam company. Ordered glasses from them on the 9th. Told it would be 5 days. On the 22nd the address I emailed them to calls me and Said that they received a post it saying that they need a signature in the Reno NV post office to get it. Not the address I had it shipped to. I had emailed after it was very late to see if I could divert the shipping to my home address since I wouldn't be at that address again. No response. I've had to dispute it on my credit card or I would have had to pay for something I never would have got.

$106 frames held hostage for $161.14 shipping! Be warned - these frames come from overseas. Frameshub claims they warn you but it is buried in the fine print. When my glasses failed to arrive and I contacted the company, Tamara was unapologetic, told me to work it out with DHL and that if I insisted on a return, the shipping costs would come out of any refund - which, would mean I would forfeit the entire amount paid since shipping is more than the costs! Worst.Company.Ever. I am reporting them to the FTC.

Placed an order 72 hours ago not shipped and no updates received so far. To be fair.. it has been 2 working days as the order was placed during the weekend, still not updates and I'm not able to reach them on the phone I'm afraid they closed down !

I had an excellent experience working with FramesHub. I ordered a fairly rare size Persol sunglasses. There was an initial delay that caused me to send a follow-up email. The representative, Tamara, in Rome, responded immediately and notified me of the backorder on the factory. She let me know very quickly afterward that the order was on its way, and to let her know when it was received. I had already received the shipping notice with tracking number from DHL by then and was able to track the package every step of the way through customs in Cincinnati to Chicago delivery. I will certainly order again from FramesHub. And I hope Tamara will handle my order. Craig in Chicago.

I have been scam. Not yet shipped. Order#10228. Paid in full, plus extra fee taken from my account. Is that legal? No reply to email. What's going on? Refund all money.

Ordered on the 23rd of March and said they would send me tracking within 3 days and it still is not sent my item. At this point I just want my money back I don’t want to deal with this company. Moreover, I have sent emails and they do not respond at all.

I was skeptical after reading some of the reviews on line. My experience was stellar!! Ordered some ray ban frames. I was provided with accurate follow up info. after the order. The glasses arrived in 5 days. They were authentic and exactly what I thought they would be as I had done some research and tried them on and examined them at a big box eyeglass retailer. The price even with shipping was almost half of all other sites and stores I looked at, GOOD JOB FRAMESHUB!!!!

I made an order almost a month ago and have yet to receive my item. I called DHL shipping and asked what the hold up was and they informed me that my package was stuck at US customs because you need to send the Device Listing number to them. It has to be sent by September 1st or they will be returning the package back to the sender. This has been a terrible experience throughout. I just want my glasses. If you don't get the information to DHL US customs by the deadline September 1st. I want my money back. I don't know why y'all have a number up if it doesn't even work. This is a US site for the love of God. My order number is 7031. Get the device listing number to them asap.

I ordered my glasses on the 13th and have been charged on 15th. But I do not receive any notification after that... and when I log in to my account, it says the order is still in process... its not reasonable to charge the money first before order confirmation. Also i hope to get the glasses like 3-5days later as the web says because i really need it, but it has been over 10 days I have to buy another one. its a waste of time . Right now i just want to cancel the order and get my money back

I ordered my glasses on the 15th and I am hoping to receive them soon or atleast get some kind of notification about them, I have been charged but no news yet?

I've just got my Bulgari...
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These shades look absolutely amazing!!!!

I was skeptical at first because of the very good price and some complaints about their customer service.
Anyway, I placed my order for one pair of Gucci glasses.
The glasses arrived nicely packed in a box. It included an authenticity certificate. ...and the glasses look amazing!
I guess that people write when something goes wrong with their purchase, very few customers review when they have a positive experience...
Thank you for your customer service and I'm going to place a new order soon!

I ordered my sunglasses and they finally arrived after 5 days… Anyway, these shades were worth the wait.

Tom Ford fantastic sunglasses, great customer service

DO NOT ORDER FROM THIS COMPANY. First of all, the delivery of the Ray Ban glasses took over a week and the website indicated 3 days. More over, the shipping cost was $16.00 and 5 days later an international transaction fee (that I never authorized) of $3.00 was charged to my account--UNACCEPTABLE.

Upon receipt of the glasses, I was OUTRAGED. They were cheap dollar store knock offs. The arms of the glasses were weak and bendable. The quality was below subpar. The website indicated that the Ray Bans were 100% authentic and that a certificate of authenticity was included. NOT THE CASE. The glasses were cheap and obviously fake and there was no certificate of authenticity included.

The return policy is just as sketchy. I emailed them a written communication of return, as specified by their website. I am waiting for a response so I can return their glasses and get my refund. FYI, this company is not based in the USA, they are in Italy.

I'm not sure if this company is a scam or not but I need my money back. At the time I purchased my frames, I registered on the site. Now I can't log into the site. Says I never registered. I've sent countless emails and no response. I don't want the frames anymore just my money. Stay away from this site

I ordered for a pair of sunglasses on June 12th and haven't received them to this day. I emailed the customer service a couple days ago and haven't heard anything. This is extremely frustrating and upsetting. I will never order any products from this company again.

Thanks for the response. I never got any notification and haven't seen any credits to my card. Can you give me more details on the refund?