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CATASTROPHIQUE !!
Commande passée en Janvier 2025 avec acompte de 486€. Un seul mail reçu en Mai 2025, puis aucune réponse malgré de nombreuses relances. Plus d’1 an d’attente sans livraison ni remboursement. Je déconseille très fortement ce site. Situation inacceptable !! SAV catastrophique !!
Shady business practice meets outsourced customer service.
Ordered a sofa in january of 2025, delivery was delayed by 6 months, requested a refund or rather a cancellation of contract due to the company breeching their part of the agreement. The customer service by this dutch company turned out to be a romanian service agency using google translate for communication kept citing the same paragraph from their customer agreement over and over again without taking into account any curcumstantial evidence. After escalating to the european consumer centres network and officially filing a complaint while also threatening legal action the so called customer support still ignored any and all emails sent.
After paying over 2000€ in ADVANCE I was sure I will never see a sofa or my money again but then after almost a year the shipping team contacted me to inform me of the delivery being imminent and when I could accept even though I explicitely told them beforehand I do not want the sofa delivered anymore and want my money back. The sofa was promptly delivered by this poor fellow who had to transport it all by himself ( I helped him of course) and he is the only reason I accepted the sofa and am willing to give this whole transaction one star.
DO NOT ORDER AT THIS SHOP if money means anything to you. Another thing they did and still do is, their website is actually hidden as well as the receiver when doing the transaction. I tried to get my bank to identify the recipient when I paid but neither me nor my bank were able to conclusively identify a recipient, on the transaction the recipient field is just blank which also points to a shady website. When you want to read the "AGB" in germany it just transfers you to a completely different website altogether which has nothing to do with the shop.
I am still baffled by the fact that I actually received a sofa although one year later.
Commande d'un canapé lit et fauteuil de bureau en novembre 2024, livraison annoncée sur le bon de commande pour fin mars 2025. Livraison réalisée fin août 2025.
Délais longs, très longs, et communication déplorable. J'ai cru m'être fait arnaquer, mais non, ma commande est arrivée, et 100% conforme à mes attentes.
Il faut simplement attendre, c'est le plus frustrant !
House of Chesterfield, together with its subsidiaries Chesterfield.com (consumer) and B2Bchesterfield.com (commercial) is the sales channel of The Chesterfield Brand.
I placed an order MORE THAN 1 YEAR AGO and paid 50% deposit. I still wait for my sofa! They are difficult to reach, they are unable to deliver and they refuse to reimburse. Should be considered as scam. RUN AWAY from those sites! I started a legal remedy and if this is not enough I will consider a class action. If other victims want to join me for the same problem, reply here and we will act together.
House of Chesterfield, avec ses filiales Chesterfield.com (consommateurs) et B2Bchesterfield.com (professionnels), est le canal de vente de la marque Chesterfield.
J'ai passé une commande il y a plus d'un an et versé un acompte de 50 %. J'attends toujours mon canapé ! Ils sont difficiles à joindre, ne peuvent pas livrer et refusent de rembourser. Proche de l'arnaque. FUYEZ ces sites ! J'ai intenté une action en justice et si cela ne suffit pas, j'envisagerai une action collective. Si d'autres victimes souhaitent se joindre à moi pour le même problème, répondez ici et nous agirons ensemble.
Ils ne m'ont jamais livré et ne veulent pas me rembourser
On est proche de l'escroquerie avec chesterfield.com
N' achetez surtout pas chez eux
L'entreprise affiche 5 (cinq !) mois de délai de fabrication. Au bout de ces cinq mois, il faut la relancer pour se voir répondre que la livraison n'est pas possible "en raison de circonstances".
Obtenir une nouvelle date de livraison relève de la gageüre. Le service Delivery qui prétend répondre dans les deux jours ne répond jamais. Le service Plaintes répond qu'il contacte le service Delivery, et se désole de son insuccès à chaque relance. Après cinq mails et un courrier papier, j'entreprends de récupérer mon acompte. Malheureusement, le service Plainte ne répond plus non plus. Des circonstances, sans doute.
Cette entreprise encaisse des acomptes et ne livre pas les clients. Ils refusent d'annuler les commandes alors qu'ils ont quelquefois un an de retard. Toutes les excuses sont bonnes pour ne pas rembourser. COVID, TRANSPORT? PROBLÈME DE DÉDOUANEMENT etc etc . Cette entreprise est basée en Hollande et ne possède aucun atelier en France. Méfiez vous, ne commandez pas cela frise l'escroquerie !
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