I ordered candles for Christmas gifts. My daughter finally got to the vial in her candle, however, when she opened it there was nothing in it. I reached out to customer service and received an immedi... Leggi di più
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Scopri cosa dicono le persone
They are making a quality product that is a great gift for your better half, or grandma, or momma. The Forever Wick Brand is great. And if they have any concerns they will reach out to you to get your... Leggi di più
I am a repeat customer, and I highly recommend this company and these candles! My mom has a love for candles with diamonds in them, and this is the best company that provides them that I have found. N... Leggi di più
Bought 6 candles for Christmas presents and 3 arrived broken. Contacted customer service and got a random generated email back and then ghosted. Have emailed them over 10 times on various platforms bu... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
ForeverWick Candle®. The only company that puts a diamond in every fragrant candle. 100% Genuine cut and polished Diamond. Find a real diamond jewel inside!
Informazioni di contatto
N Oakley Blvd 333, 60612, Chicago, Stati Uniti
- foreverwickcandle.com
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
professional
professional, maid me feel important and that they cared.
Everything about The Foreverwickcandle family sets the example for exceptionalism ✨
Everything about The Forever family
I had a slight shipping issue and when…
I had a slight shipping issue and when I reached out to foreverwick about this they looked into my issue and sent me a message back very quickly and confirmed my order and shipping date I was impressed with the service and response time
Great product and exceptional customer service.
I purchased my first candle not really believing it was true. I have since purchased many since. Not only do the candles smell great the gems are beautiful. I have ran into a few issues such as a broken candle, a missing diamond and vials that had excess wax in them. The customer service has been exceptional! Not only do you interact with a real person they are kind and understanding as well. That is refreshing and something the retail world is missing these days. The issues I have had were resolved quickly, also something that is missing these days. The happiness I get from the candles and the confidence that the customer service is not judgmental and kind will keep me buying from Foreverwick Candles for myself and as gifts. My next purchase will be to try the perfumes! I am excited to see how this company grows and hope they keep the standard they have set.
They have great products and excellent…
They have great products and excellent customer service! Even though it was my mistake they quickly addressed the problem and accommodated the corrective action!
Good Customer Service is hard to find…
Good Customer Service is hard to find these days! I didn't expect such a quick, friendly and informative response from your customer service and was blown away at the awesomeness! Thank you for the amazing first impression and I will definitely revisit your website for other goodies! Cheers!
Im a candle Junky
Im a candle Junky! I have one or two candles buring everyday. The foreverwickcandle i got burned for two days straight before buring out i love that aswell the treasure that was at the bottom! The smells filled up the house theres Not many that doo! Thank you guys for this amazing candle can't wait to get more and see what treasure I find next but with the burn time and the amazing smells doesn't even need the treasure at the bottom Because it is the treasure! Bless yall thank you so much !!
I had a slight delay on my order
I had a slight delay on my order, but when I messaged with my wonderful support hero in customer support, they were so nice and let me know everything was ok. I had to update my shipping info, somehow it was off just a little. That was why it did not ship yet. How wonderful it wasn't shipped to wrong place! Once they were sure the shipping address was correct, my order arrived in great condition. The care in packing to be sure all was safe, super!!! Thank you!
Too many candles by mistake
I accidentally put candles in my cart and didn’t realize it until I checked out. I emailed the company and they immediately took care of my mistake, no questions asked. Very friendly customer service and emailed me right away, no waiting for days. I really appreciate all the help I received
I love forever wick I have only got one…
I love forever wick I have only got one candle but they smell great,I’m currently having to constantly fix my truck so I don’t have the money to buy more but when I can I will.
It arrived on time thanks to CSR Marry
It arrived on time with no problems and smells amazing. Will definitely buy again. Shout out to Marry in customer support, who was an absolute rockstar! I live waaayy out in nowhere, and the rural addresses are problematic at best, and Marry made sure I'd get my order with no problem!
Great experience!
Very seamless process and personable customer service representative helping me through the process. Can tell that this business cares about it’s customers and I will definitely be doing business with you guys in the future.
I received my shipment
I received my shipment, completely damaged, and notified them immediately, by email, with pictures of the damaged items. They sent out a replacement shortly after, which arrived in perfect condition. The smells of the candles are not overwhelming, and the jars are super cute. Will definitely be ordering again.
Missing order
I wrote in with a question regarding an order. They responded back very quickly especially considering it was a Sunday
Friendly and helpful people they are…
Friendly and helpful people they are great at what they do keep being brave
Well my package arrived today so I gave…
Well my package arrived today so I gave it to my wife. She was very excited and wanted to light it so she did and she said it smells amazing!
And because I was there I agreed so I told her about what I got and she was amazed that there is a Diamond in there you can exchange and loved the idea.
I’m sure we will be ordering again!
My husband bought these for me as a…
My husband bought these for me as a gift and we enjoy getting them and seeing what’s inside! I couldn’t be happier with a gift that will last a lifetime
Candles smell amazing
Candles smell amazing! My address was rejected by system due to how I plugged it in but the company quickly emailed me to sort everything out and I received my order in a reasonable ship time even with this minor issue. Still a bit curious to how the “bonus entry points” work as there was not much instructions on how to track and know if i won anything or not.
Unfortunately I had shipping problems
Unfortunately I had shipping problems, my first parcel never arrived. Then it arrived but my second order didn't
They were very helpful with the email corresponding. When I did get my first order I was thrilled by the free diamond I got. The candle is beautiful and burns a long time. The scent was mild and not over powering. Then the big reveal came. It was time to open the capsule. I love the diamonds and the whole experience that's why I ordered another 2 times. I love the candles and diamonds. It's a great surprise and fun for the whole family.
Not worth it
The candle I ordered smelled great before it was lit. We lit the candle expecting it to smell amazing but we can't even smell anything. It's like it's a no scented candle. I didn't expect the diamond to be anything big and it wasn't but I did expect the candle to smell good.
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