Forbidden Planet Recensioni 1.097

Bought something today for later to be gone from my bag,didn't want to give me a refund! I still have the receipt.

Pre ordered an item, didn’t dispatch on time, charged the card and charged £5.99 delivery for 2nd class postage! I emailed to say it hasn’t been dispatched please refund me, as I begrudge the huge delivery charge and that was ignored and I got a dispatch notification so they couldn’t refund me! No response though other than that. Still don’t have the item but a partial postage refund would be appreciated if this is even read.

I ordered a book that I couldn't find in any of my local bookshops. The packaging was somewhat haphazard, but sufficient that the book arrived unharmed.

The processing of my order was very slow. I am usually the last person to complain about this, not every company is Amazon (nor should they be). But even I struggle to see how it takes 8 days (3 days of "processing" + 5 days for shipping) to get a single in-stock book from London to Edinburgh. I paid for tracked second-class postage but didn't get a "we have your parcel" email from Royal Mail until 4 days after the order was supposedly despatched. Not the best impression.

Paid £5.99 postage and almost a week goes by and still not shipped, really poor service especially for the price of postage.

No massive chain of shops in 2024 should be shipping out comics almost a week after ordering them. On top of this, they're all new comics, they should be the most accessible to ship out. Even small independents can ship out same day/next day.

They also don't take payment upfront which can be a bit of a nightmare by itself when moving money about.

Shouldn't be too hard to ship out 5 comics, but clearly, it is.

Got a fantastic range of comics online, purchased five new comics online one at £45 as a variant all turned up with spine creases galore, some were bagged together as three in one bag with no boarding. Such a shame why has this gone so downhill? rest assured sent them back and they did give a refund but very disappointed it’s like a lottery to get a new comic in tact online from Forbidden planet these days :(

Great service, everything I've ordered are of excellent quality. I wouldn't use any other company for my orders.

Online ordered. Comics are sent out in solid cardboard boxes. One bag to about 3 comics. No backing board. They are tracked but they don't send you the tracking code so you can watch it arrive (or fail too). So apart from the left hanging till Royal Mail post it or 2 weeks pass they do very well for service. They take postage for your whole pre order though when the first of your grouped order is available. I don't know if they give it back should you cancel part or the rest of the order and you still pay full postage should they group two separate orders for the same shipment.

Superb service. Bargain priced items. Very quick despatch. Items came well packed and protected. Well please with my items. Would definitely recommend this company for these type of purchases.

Exceptional service throughout the transaction and I do not of a better company for the packing of items.
I have ordered four times from them and each time it's the same care taken.
Can't recommend them high enough.

I had a recent problem with Royal Mail delivering my comic to the wrong address.

I emailed the customer service team and received a quick response with a proposed solution. Issue resolved really quickly.

Said my order was cancelled over not updating my card payment witch a I did as soon as I got the email and b it's the exact same card they've been taking my subscription orders out of all year. Whatever so I reorder ask customer service what the issue was ect they say they can reinstate I specifically say don't because I reordered so imagine my surprise when I get the email today that 2 of them have been dispatched. I'm out nearly £100 on two books one of which I don't even want! The worst thing is they came out weeks ago but it was more expensive in there actual store then online it's pre ordered since December! Once my comic subscriptions run out I'm done with and there ridiculously expensive postage. Fed up with them at this point.

Got everything I wanted.

Great range and easy to order online.

Good communication and timely delivery.

Items bought for a leaving party. We have not received any and the company do not respond to their messages. Will never buy from here and would recommend that all be warned. Its effectively daylight robbery. I will try to reclaim from the bank due to this shocking travesty.

Don't bother ordering anything online as it'll likely arrive in far less than mint condition (but you'll get to pay full price all the same!). When I got my damaged item replaced it was replaced with... another damaged item. Zero quality control.

Was 5 days before they even dispatched my order and when I check they left off one of my comics with no explanation. Will be trying another store after this.

5 star service from them on every order and great value on magazines and comics

Very poor service.
Some items not in stock sold anyway, no communication about this matter from Forbidden Planet I had to chase them up about this and when I found out I cancelled that item thinking my order would be shipped that but no such luck

Very smooth transaction, well packaged and quick delivery.