Floward UK Recensioni 

Absolutely worst customer service EVER!!! Received a bouquet from a friend and they arrived after 5 days (not in the 2 day delivery). I didn’t want to upset friend by telling them, but thought the company should know. Took 20 minutes to get an apology and then to pay lip service to saying it won’t happen to anyone else. They kept saying they couldn’t speak to me as I wasn’t ringing from the phone number they had for the order. As I didn’t want any compensation, or anything other than an apology I thought this was ridiculous. They were also evasive about where their call centre was. However it is Saudi Arabia.
Kept calling me mam despite me saying what my name was and I wanted to be called that.
Should have been a simple call. A good customer service person would have placated me in seconds and I’d have felt like they would try in future. But my call left me in no doubt they wouldn’t bother to improve in future. Was a lovely bouquet for a day or two, but that’s not good enough when someone spends hundreds of pounds.

took them 5 days to deliver an order that was for “next day delivery”

The flowers arrived broken, I was disappointed

Wrong package was delivered and customer service after order is very bad, till now my issue has not yet resolved.

The flowers arrived in great condition no concerns or issue will happily order more flowers from them.

Contrary to my instructions, this was left with Neighbours. So receptionist did not receive the flowers.

The website accepted payment only from 3rd attempt too.

And this is not the cheapest supplier.

Very disappointing and frustrating

Easy ordering process. Clear communications and reporting on the delivery. Flowers arrived well protected and in beautiful condition.

Above expectation for a first time ordering

Easy to order, flowers very fresh and delivered on time

The flowers I ordered fir Valentine’s Day did not arrive despite my receiving messages that they had.

on time, flowers wonderful. great experience.

Same day delivery is legendary.
You made both me AND my Valentines day.
Would totally use you guys again. Ordered at 1330 ish. Arrived at about 1800. Made their evening. Makes me so happy. I am far far away and could only share my love through sending flowers.

Im order flowers and the order not delivered and im try to contact them no won answer
I m not recommend ordering and dealing with this site

Worst service, they are not able to manage their operation. For the 2nd time they missed my delivery.
I do not recommend it to anyone.

wrong item was delivered at first.
and for second delivery, delivery time was delayed without giving notice to me.

I order flowers for my daughter in law’s birthday from this place because they offered next day delivery so the flowers would be delivered on her birthday. The email I got when I ordered was stating the correct date. I checked my order on delivery date and the date was changed to the next day without notification. Customer service was rude and totally unhelpful - didn’t want to provide service because the phone number I contacted them was not the same number as on the order. The flowers were delivered a day later, not the kind of service you expect for almost $200 flowers.

Everything was good.
Thank you so much.