The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Leggi di più
L'azienda ha risposto
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Leggi di più
L'azienda ha risposto
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Informazioni di contatto
11 Scott's Road, PA2 7AN, Paisley, Regno Unito
- floormonster.co.uk
4,1
Molto buono
301 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Communication excellent
Communication excellent, very helpful customer service, product is exactly as expected very good quality, would buy from them again.
28 dicembre 2023
Risposta di Floor Monster
Thank you Michelle for your feedback we really appreciate it
All good
All good, laminate and stairs took a bit longer but all emails and calls answered professionally
2 gennaio 2024
Risposta di Floor Monster
Thank you Huw for your feedback we really appreciate it
Fromqui ordering to delivery was completed…
From ordering to delivery was completed very quickly, was a good experience,
10 dicembre 2023
Risposta di Floor Monster
Thank you for your feedback we really appreciate it
Risposta di Floor Monster
Great to hear Kat many thanks for your feedback
Ordered 15 skirting boards paid for…
Ordered 15 skirting boards paid for delivery. Told I would receive an email to arrange delivery.
Nothing
When are my skirting board going to arrive.
5 dicembre 2023
Risposta di Floor Monster
HI Graham, thank you for your feedback and recent order. Apologies our records showed we were waiting for you to come back to us, sorry if that was a mistake our side. If you can reply to our email we can book delivery for you!
Sample recieved on time and shared with…
Sample recieved on time and shared with client.
Good quality, hoping for an order soon!
1 dicembre 2023
Risposta di Floor Monster
Great to hear you have received your samples and we hope the client is happy. For any trade orders we are more than happy to work with you on prices and availability so please do not hesitate to let us know once your client has reviewed
Excellent advice given regarding our…
Excellent advice given regarding our flooring, delivery and uplift of excess boxes would recommend
16 novembre 2023
Risposta di Floor Monster
Thank you Mrs Grattan for your kind feedback we are happy to hear all has worked well for you
Ordered sample for stairs case
Ordered sample for stairs case. Got wrong sample. Informed them about the error and requested to send correct order. No response.
Since submitting the review, I got clarification about my order. Unfortunately, my email went to spam folder and hence the delay in response. I misunderstood that they will be sending sample of one step.
23 novembre 2023
Risposta di Floor Monster
Hi Manju thanks for your feedback, we have just found your email in our spam folder and have replyed to you. As per the website we do not send samples of the actual staircases but instead we send samples of the matching flooring as this is just for colour. If you do have any other queries just let us know and again sorry your email to us arrived in our spam folder
So stressful!
So stressful! I was in an email conversation with Floor Monster and I said I would only put the order through if they could guarantee delivery in 6 days or less. They said yes so I paid. But 5 days later they told me they wouldn't be able to deliver it in that timeframe so I'd have to wait. I couldn't wait because a tradesman was booked in to fit the flooring, hence why I had only paid Floor Monster when they had promised me delivery within 6 days! I ended up having to cancel the Floor Monster order then buy from another company and pay extra for next day delivery. So I ended up out of pocket and very stressed out. The guys emailing me back and forth were very helpful and polite, but due to the delivery issue and me being out of pocket I wouldn't use Floor Monster again.
21 novembre 2023
Non scritta su invito
Risposta di Floor Monster
Hi El, thank you for your feedback. I have looked into the order and can see there was a slight delay as stock that was showing on the system was only for 1 side not both for left and right. As appose to Wednesday delivery we were going to get to you for Friday delivery but appreciate this could not work for you. We are sorry and tried our best to make the order work once any issue had been identified as we always will
Excellent customer service
25 novembre 2023
Risposta di Floor Monster
Many thanks Kirsty great to hear your feedback and much appreciated
The staff were so helpful
The staff were so helpful, no mater how many questions I asked they were happy to answer them. I had the packs for my stairs and they didn’t disappoint,
My stairs are so easy to clean and they look beautiful.
25 ottobre 2023
Risposta di Floor Monster
Hi Linda we really appreciate you taking the time to provide some feedback and we are glad we could assist with your order. Great to hear the stairs are looking so well!
Still not received my order
11 novembre 2023
Risposta di Floor Monster
Hi Richard, thanks for your feedback as per our reply to your email (sent 23/11/23) we have cancelled and refunded your order for 1 length of skirting. Despite being collected by the courier the consignment did not make any scans so we have had to raise a claim. We are sorry and if you change your mind and need another piece of skirting sent let us know and you can reorder
My order never arrived
5 novembre 2023
Risposta di Floor Monster
Hi Alexa, thanks for your feedback, we are sorry your sample never arrived, according to our records the sample was posted via Royal Mail. We would be more than happy to send the samples again if you wish
My order should arrive a month ago
10 novembre 2023
Risposta di Floor Monster
HI Justyna
Thanks for your feedback we are aware one of the steps has been delayed but stock is due to arrive in about 2-3 weeks. As per our discussion with you this week we are also looking to confirm if we can provide you an alternative option next week, customer services arr having this checked currently as advised and revert back to you asap
Quality product supplied quickly
Ordered a sample piece of flooring to check against existing (for an extension). Sample looked exactly as it did onscreen and arrived within a couple of days - cracking.
5 novembre 2023
Risposta di Floor Monster
Thank you Adam for your feedback and glad to hear the sample was as expected, if you need any assistance with an order please do not hesitate to let us know
Herringbone vinyl
Excellent quality flooring, looks amazing. I will definitely order from this company again. Thank you Floor Monster
5 novembre 2023
Risposta di Floor Monster
Great to hear Ali and glad you like the Mariners Cove Herringbone as much as we do! If you do need any other help please do not hesitate to let us know
Risposta di Floor Monster
Thank you Nigel for your feedback much appreciated
spot on advice spot on service spot on…
spot on advice spot on service spot on product
30 ottobre 2023
Risposta di Floor Monster
Thank you David glad all went to plan!
Sample
We ordered a sample. Easy to access the website. Fast, efficient- what’s not to like?
28 ottobre 2023
Risposta di Floor Monster
Thank you Clare for your feedback, if you need any help placing an order please just let us know
Good quality products and very promt…
Good quality products and very promt service and delivery.
21 ottobre 2023
Risposta di Floor Monster
Thank you Julie great to hear and thanks again for your order
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.