The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Leggi di più
L'azienda ha risposto
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Leggi di più
L'azienda ha risposto
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Informazioni di contatto
11 Scott's Road, PA2 7AN, Paisley, Regno Unito
- floormonster.co.uk
4,1
Molto buono
301 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Something not right
Placed order, paid bill then nothing. No email, no phone calls. I called and was told someone would call me right back. Again, nothing. We’re on day 8 of a next day delivery (which cost £36 )
30 giugno 2024
Risposta di Floor Monster
Thank you for your feedback, we have looked into this and are aware the stock is coming in from our supplier for you and that the customer service team has booked a new delivery slot for you based on the lead time of the stock arriving from overseas.
Risposta di Floor Monster
Thank you Dakshesh for your feedback we really appreciate it
Risposta di Floor Monster
Thank you Lynda for your feedback we really appreciate it and if you need anything further please do not hesitate to let us know
Great products very happy excellent…
Great products very happy excellent communication and very helpful would highly recommend this company, fast delivery
3 giugno 2024
Risposta di Floor Monster
Thank you Adam for your feedback and glad your order went to plan!
Great floor and Excellent customer service
Excellent customer service. Chose a delivery date that suited me and the floor is wonderful quality. We have used this company before and certainly would again.
18 maggio 2024
Risposta di Floor Monster
Thank you Rebecca for your great feedback its much appreciated and if you need anything in the future please do not hesitate to let us know
Great service, product and customer support
Great service and product. Customer support so efficient and friendly. We were unfortunately a few packs short and it wasn’t a hassle to have new packs sent out straight away. Highly recommend
16 maggio 2024
Risposta di Floor Monster
Thank you Ewan for your feedback, hope the floor is all finished now but if you need anything further please do not hesitate to let us know
Haven't received the order yet so it's…
Haven't received the order yet so it's a bit premature to ask for a review!
17 maggio 2024
Risposta di Floor Monster
Hi Eugene, thank for your feedback, your order, as advised is a special order product so comes directly from our supplier and will be delivered to you next week. You will be contacted once the stock arrives to book delivery accordingly.
The review emails are automated but you don't need to provide a review right away, you can do this once you have received your order
Risposta di Floor Monster
Great to hear Ilona many thanks for your feedback
Risposta di Floor Monster
Great to hear Ure and if you need any assistance making an order please do not hesitate to get in touch
Could Easily Have Been More Stars
Would have been more stars but for an unexplained hold up in processing the order.
Online ordering process was easy, but then there was no further communication other than repeated requests for a review of a service I had yet to receive. Queried the lack of progress via the online chat which quickly resolved the issue and delivery was arranged. Flooring arrived as arranged with the driver phoning ahead to let us know when he was expecting to arrive. Flooring was as ordered, all that remains is to lay it.
29 aprile 2024
Risposta di Floor Monster
Thank you David for your feedback we hope the floor is looking well down and if you need anything further please just let us know
service delivery and customer service…
service delivery and customer service excellence
3 maggio 2024
Risposta di Floor Monster
Great to hear Ronnie please just let us know if you need anything further
Not good didn’t get my delivery ended…
Not good didn’t get my delivery ended up cancelling and going elsewhere
25 aprile 2024
Risposta di Floor Monster
Hi Jason thank you for your feedback, we are sorry there was a breakdown with the haulage company resulting in the fact they could not get the pallet collected. I can see this was booked for Tuesday delivery and you were not able to wait until Thursday for the order so this has been cancelled.
Risposta di Floor Monster
Thank you Claire for your feedback if you need any assistance with making an order please do not hesitate to let us know
Risposta di Floor Monster
Hi Danny
Thank you for your feedback, I can see we replied to your email on 17th April about the 2 planks that were damaged and once we hear back from the supplier who has been chased we can confirm outcome.
Great communication and speedy response…
Great communication and speedy response to issues.
Thank you!
16 aprile 2024
Risposta di Floor Monster
Thank you for your feedback
Iam looking for an oak stair case they…
Iam looking for an oak stair case they sent me what appears to be a bit of flooring as a sample. But they were true to their promise to post ut off.
6 aprile 2024
Risposta di Floor Monster
Hi Clive thank you for your feedback, for the stairs we do send samples of the matching laminate floors but if you need any further help with making a purchase please do not hesitate to let us know
Risposta di Floor Monster
Great to hear Kevin, much appreciated
We haven't received our order & we haven't received any explanation!
We placed our order on Good Friday. So, we were pleasantly suprised to receive a call, just the next day, to arrange delivery. All good so far. Delivery was arranged for Friday 5 April (yesterday) So, I'd taken the day off to wait in, & my partner had taken the weekend off work to then lay the floor. However, I started to worry when midday came & went, & I'd still not heard regarding the time slot. I tried to contact Floor Monster by phone, but theirs is a premium rate number & my mobile plan wouldn't allow the call. Next, I tried their 'chat' service, yet no response. So, I finally resorted to an email. That was yesterday afternoon &, as of yet, I've recieved no response. I know that they work Saturdays, as it was just last Saturday they called to arrange the delivery. So ??? What to do now? I took a day off for nothing. My partner took the weekend off for nothing. Not to mention my Father, our landlord. His blood pressure is going through the roof, worrying that we've been scammed! What can I say, Floor Monster have gone from a potential 5 star, to a 1 star in the space of a week! Floor Monster ... if you read this please do call us!
Amanda Green
Brighton
5 aprile 2024
Risposta di Floor Monster
Hi Amanda
Thank you for your feedback.
We have replied to your email, but in case you have not seen it appears due to some staff illnesses in the warehouse last week this was missed so we do apologise and delivery has been booked for tomorrow but if not suitable for you we can book for any other day this week if you could let us please know. Thanks
Good reliable company.
26 marzo 2024
Risposta di Floor Monster
Great to hear Arshed if you need anything further please do not hesitate to let us know
Send me by e-mail..discount code ..but…
Send me by e-mail..discount code ..but code not working...and get from.me more.money..
23 marzo 2024
Risposta di Floor Monster
Hi Adam, having a look at this order. I can see it was a step that had been purchased. At this moment in time individual steps are not part of the current promotions.
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