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Valutata 5 stelle su 5

Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, i... Leggi di più

Valutata 5 stelle su 5

Amazing experience friendly staff. Providing quick services by knowledgeable professional people ... At the front desk receptionist she's amazing very welcoming ...no many places you go the offe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a very good experience using Fleeto Car Rental for taxi purposes. Their service was reliable, professional, and very helpful throughout the whole process. The vehicles were in good condition... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The whole experience with Simple Self Drive is amazing. From day 1 until over 5 months, they never failed to impress with their professionalism, friendly approach, and kindness. Taz, Ayhan, Zamira, Ka... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

174 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Stay away from this company,they are…

Stay away from this company,they are big time scammers. They will suck the life out of you.They're very unprofessional very disrespectful.I was charge more than £900 on fees(minor scratches and other unreasonable stuff).These people are mafias stay very far away from.

3 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

After 1 year returning the car without…

After 1 year returning the car without failure of payments they are charging me £140 for little scratches inside the door frame which was caused by seat belts not rolling back itself properly and customers closing the doors .simply seat belts don't work well and I feel disrespectful to be charged for something like this

1 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

KALAM delivered an excellent service…

KALAM delivered an excellent service through out the time that I had hired the vehicle.
The best service I received from this company.
I highly recommend Simple Self Drive.
Thanks!!

9 febbraio 2023
Non scritta su invito
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Risposta di Fleeto

Hi Muhammed,

Thanks for taking time out of your busy day to leave us such a great review. we really appreciate you choosing Simple Self Drive and look forward to working with you

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

I had an issue with my vehicle

I had an issue with my vehicle. The fleet department specially Ameena has been very helpful to resolve the problem. She was very calm and patient with me throughout the process.well done. And also many thanks to Billy who has been quite helpful.

27 gennaio 2023
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Risposta di Fleeto

Hi Mr Libase

Thank you for leaving such a great review, we are glad we could be of help and were able to get you back on the road doing what you do best

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

The best experience!!!

The best experience!!!! I will recommend 10 stars ! The staff very friendly,professional!

13 gennaio 2023
Non scritta su invito
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Risposta di Fleeto

Hi Marius

Thanks for sharing your feedback, we really appreciate your custom.

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

Best customer service

Best customer service
And similing face

12 gennaio 2023
Non scritta su invito
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Risposta di Fleeto

Hi Ali

Glad you had a great service with the team, we look forward to serving you further

Regard
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

PCO Renewal

All experiences I have with Simple Self Drive so far are first class.

11 gennaio 2023
Non scritta su invito
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Risposta di Fleeto

Hi Big Bappa

Thanks for the great review, glad you had a good service

Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

I am happy to be with Simple!

I am happy to come here.
The service is good the reception is better. Just joking both is great. Celina makes me feel welcomed and can’t wait to offer me a coffee which has been always available when I am here. Everyone is very smiley except Martin he has always the biggest laughter and cracks me up with his jokes. Billy is helpful and always approaches me when I am in the office. Kalam is my first person I saw when I can here and is friendly, helpful and kind. I recommend it to anyone!

9 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Phillip

What an awesome review, so glad you found our team helpful and welcoming and glad you feel part of the Simple Self Drive family.

If there is anything else we can help with please get in touch

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

I recommend! Very very good!

Kalam is very good very calm. Martin is very nice. Billy is very very nice. I recommended several ppl to Simple Self Drive. I feel like I am at home coming into SSD! Everyone is friendly and everything is nice!

7 dicembre 2022
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Risposta di Fleeto

Hi Keita

Great to hear the team looked after you and you feel at home, we try to make all our customers feel like family at Simple Self Drive, if there is anything else we can assist with in the future you know where to find us!

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

5 stars*****

They welcomed me with a coffee straight at the reception by this lovely person called Celina, she’s very chatty and helped me with all my concerns. Service been carried out nice and fast, very happy with it, Kalam is my guy helped me out all the time when I had any problem. Satisfied with them, 5 stars.

7 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Gabor,

5 stars means the world to us, thanks for the amazing review! We will be sure to let the team know about your kind comments.

Feel free to get in touch if there is anything else you need.

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

I am driving since February their kia e…

I am driving since February their kia e niroo. Once in an issue with electrical problem but they're happily to exchange a new one. I can suggest any one can use their services. I am sure you're not disappointed.
Wish them a great year ahead.

6 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Mr Chowdhury

We are glad you received a great service from the team and thanks for sharing your experience, if there is anything else we can help with please don't hesitate to get in touch.

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

Good company

Good company. But note that if you have an issue with tyres that their breakdown policy is not going to cover it. I have been unfortunate and my tyres were worn out twice and I had to cover the cost. The service in the office is good. Just wish they could have accommodated me a bit more. I still gave 5 stars because I am overall happy with the service in the office. I was talking to Martin and Celina.

6 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Warsame

Firstly we really appreciate the 5 star review, sorry you had some issues with your tires, we would like to look in to this for you so if you could please be kind enough to email us at info@simpleselfdrive.co.uk with your full name and vehicle reg, a member of the management team will be in touch.

Thanks in advance

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

Customer Journey with Simple Self Drive

Being welcomed into the building by someone as competent as Celina who looks to resolve any issues you may face, is the great way in beginning your customer journey with Simple Self Drive. With other great individuals in the building like Martin on the Fleet team, you never feel alone and reassured that all areas in your experience with Simple self drive.

6 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Bryan

Thanks for taking the time out to leave us a great review, its good to hear about your experience and that it met your expectations, if there is anything else we can help with please don't hesitate to get in touch.

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

The service and the staff are very…

The service and the staff are very polite and professional.
The customer service is great, things get quickly sorted that is very nice! I never have to wait unnecessarily long. They are very helpful. Phone and email contact was with Kalam and in the office I talked to Martin and Celina and felt in good hands.

6 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Jorge

We appreciate you taking time out your busy day to leave us such an glowing review. We are glad the team were on hand to help with you needs. If there is anything else we can help with please do not hesitate to get in touch.

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

I have been with SSD for 4 years.

I have been with SSD for 4 years.
They have always been very helpful. Every single person in the office. I had a great experience. The servicing/Maintenance is very good. The sales team has always been extremely helpful. I always felt in good hands. Would recommend it.

5 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Mr Islam

Thank you for being a long term Simple Self Drive customer, we really value your long-term custom and we strive to ensure customers like you are well looked after.

Please don't hesitate to get in touch if there is anything else we can help with.

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

Always a good experience coming to…

Always a good experience coming to Simple Self Drive. I feel welcomed all the time.
The receptionist Celina is very great! Billy is great and very respectful. I love the car.

5 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Moussa

Thank you for sharing your experience with Simple Self Drive, your comments mean the world to us and so does your custom.

The team are on hand if there is anything else you need

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

Hospitality, Professionalism and Excellent service

Hospitality, Professionalism and Excellent service are the words I use to describe Simple Self Drive. Celina and Martin were taking good care of me.

2 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Ferguson

It was a pleasure to serve you and thank you for the generous review, feel free to call on us if there is anything else we can do for you.

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

My experience was very good

My experience was very good. I was greeted with Kalam who had gave me a great welcoming and made sure that everything was sorted in a calm manner. I would definitely recommend this to friends. Thank you, to the whole staffs, for the good smiles and great service that you have given to me. Hopefully, we would start great and finish great and that everyone is happy. Wish you all the best.

1 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Ali

So glad you had a good experience with Simple Self Drive, we strive to ensure all our customer needs are catered to so when we get reviews like this, it really make our day so thank you. I will be sure to pass your kind comments on to the team and I would like to also thank you for choosing Simple Self Drive

Regards
Customer Care Team
Simple Self Drive

Valutata 5 stelle su 5

I am happy with Simple Self Drive!

I am happy with Simple Self Drive!

I walked in and needed a car on the same day and they were able to accommodate me straight away. I was able to drive off with my car on the same day within hours, doing the checks, uploading documents and everything!
Martin’s service was good! Celina was excellent and helped my find information that I needed within minutes instead of me having to wait for a long time.

1 dicembre 2022
Non scritta su invito
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Risposta di Fleeto

Hi Awlad

So glad the team were able to help on the day, at Simple Self Drive we strive on serving customers as quickly as possible, thanks for sharing your experience, it means the world to us

Regards
Customer Care Team
Simple Self Drive

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