I have an order just waiting for delivery checked bank account this morning to find they have taken an extra £16.09 from my account wish I had looked on here first as this seems to be an ongoing probl... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I navigated the website with ease and lived a lot of the products at reduced prices however, I do need to think about being a VIP customer. Method of payment credit cards only. What if potential buye... Leggi di più
TOTAL SCAM! DO NOT TOUCH THEM! Notifications from them in 24 hours. Yes a generic reply then nothing. Support email does not reply. It bounced back yet again. Unusable product and nearly £6... Leggi di più
L'azienda ha risposto
I formation about the product was very good and ordering was easy and aftershaves so far has been good only one day so awaiting on delivery of goods.
3,5
Nella media
2913 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
quick response / but sad to hear you…
quick response / but sad to hear you do not have the full thing
2 gennaio 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Trustpilot complaint
Ref.91779
Waiting for over a week for the explanation to why I have been charged an unauthorised sum of £19.88 on the 17th December 2025. Filled in the online form on the 18th December. Which has proved totally ineffective. Still waiting for the courtesy of a reply.
2nd January 2025
STILL BEING IGNORED. NO REPLY OR EXPLANATION😡
18 dicembre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Very good how ever my last order of 3…
Very good how ever my last order of 3 items iam gettint emails saying they delivery date march june 3 bedding items otherwise no problems
23 dicembre 2025
Non scritta su invito
Sending me what i ordered.
23 dicembre 2025
Non scritta su invito
PROMISED DELIVERY MISSED
SIXTH ATTEMPT AT REPLY
ONLY WAY TO COMMUNICATE WITH THIS COMPANY. NO TELEPHONE NO EMAIL REPLIES.
DEAR SIRS
ORDERS. 91733 and 91734
WHEN I PLACED THE TWO ORDERS WITH YOU THE PROMISE WAS DELIVERY BETWEEN 18th AND 25th DECEMBER 2025.
YOU HAVE MANAGED TO DISAPPOINT TWO YOUNG GRANDCHILDREN ONE 3 AND ONE 7 YEAR OLD. THIS PROBABLY MEANS NOTHING TO YIU AND YOUR COMPANY. BUT TO THEM IT IS MASSIVELY IMPORTANT.
THIS MORNING YOU JOYFULLY INFORMED ME THAT THE ORDERS HAVE ARRIVED IN THE COUNTRY. WONDERING IF THEY WILL EVEN ARRIVE THIS YEAR!!!!!!
I WOULD NOT HAVE EVEN CONSIDERED PLACING THE ORDERS IF I HAD CHECKED YOUR REPUTATION PRIOR TO LOOKING AT YOUR WEBSITE. IT WOULD APPEAR THAT YOUR UPS IS DISAPPOINTED CUSTOMERS. MORE THAN ONE THIRD OF YOUR REVIEWS ARE 1 STAR. EVENTUALLY THIS WILL MEAN YOU HAVE NO CUSTOMERS. I WONT BE BACK.
LIKE MANY IF YOUR CUSTOMERS I HAVE BEEN CHARGED FOR MISLEADING ITEMS IN YOUR WEBSITE, WHICH CAN’T BE TRUSTED NOT TO CHARGE UNWANTED EXTRAS.
I HAVE I FORMED MY CARD OPERATOR NOT TO
ACCEPT ANY FURTHER CHARGES.
I AM REPORTING THE MATTER TO TRADING STANDARDS AND ACTION FRAUD IN THE UK.
I HOPE THEY TAKE SOME ACTION!!!!
THANKS FOR A VERY DISAPPOINTING CHRISTMAS BUT I DONT THINK YOU CARE ANYWAY.
Merry Christmas
FIFTH ATTEMPT TO GET REPLY
HAD MESSAGE THAT THEY WILL REFUND UNAUTHORISED CHARGES IN 5-10 DAYS
I LOOK OUT FOR THE REFUND. 🤞🤞
I HAVE NO UPDATE ON THE DELIVERIES BUT ONLY A DAY AND HALF LEFT FOR DELIVERIES BEGORE CHRISTMAS. THEY PROMISED TO DELIVER BETWEN 18th AND 25th. I EXPECT TWO DISAPPOINTED YONG GRANDCHILDREN WHO WONT BE CONVINCED SANTA FORGOT TO LEAVE THEIR PRESENTS FROM FLASH DISCOUNT UK.
🎅🎅😢😢MERRY CHRISTMAS
FOURTH ATTEMPT TO GET A REPLY AND REFUND.
NO DELIVERY UPDATE. THERES GOING TO BE TWO DISAPPOINTED CHILDREN AGED 3 and 7 IF NOTHING ARRIVES. DONT SUPPOSE FLASH DISCOUNT CARE JUST HAPPY TO HAVE GRABBED SOME MONEY OF UNSUSPECTING CUSTOMERS. BE VERY CAREFUL OF THIS COMPANY. CHECK OTHER REVIEWS AND WE ARE NOT THE ONLY DISAPPOINTED CUSTOMERS.
THIRD REVIEW
Still no action from FLASH DISCOUNT CUSTOMER SUPPORT. NO REFUNDED UNAUTHORISED CHARGES.
NO UPDATE ON DELIVERY STATUS!!
SECOND REVIEW
Response from Flash Discount to previous review said send another email. Sent a number of emails but still get no reply.
Telephone is never manned.
I did not sign up for any premium service. Charged an unauthorised £14.60Not had any refund to date.
Tried to get a reply since 13th December.
Can someone from customer support make contact to sort it out.
19 dicembre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Purchased a heater cooler never arrived…
Purchased a heater cooler never arrived , sent email no response . Eventually got our bank involved to revert payment . It’s totally scame
Order no ORDER #1118
Product Dyson Purifier Hot+Cool HP1
Purifying fan heater
5 novembre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
First time using this company
First time using this company. Order taken and delivered on time. First class.
11 dicembre 2025
Was om nut when u pay for 24 hrs…
Was om nut when u pay for 24 hrs delivery make sure its with it a gd window for you
16 dicembre 2025
I found it easy to use
16 dicembre 2025
Beware additional charges for VIP status
I had an additional charge of £18.79 taken from my account, when I contacting them, they told me I must of ticked a box to become a vip customer! I did not! I was told if I wanted a refund I had to request one, so I did but got no further response. After 4 e-mails & 3 customer contact forms later which gives an automated reponse of "We aim to get back to you within 48hrs or sooner " i still haven't heard anything with no reply to either forms of contact. I'm going to have to contact my bank to see if I can get my money back. This is terrible customer service, to not even bother replying.
So after Flash discount saw the bad review, they sent their usual generic response telling me to e-mail their support address with the subject line "Trustpilot review" & I would get a reponse in 24hrs, i've checked to see if the reply went to spam & it hasn't. It's now 48hrs & still nothing.
Disgraceful!
10 dicembre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
DO NOT PURCHASE ANYTHING FROM THIS…
DO NOT PURCHASE ANYTHING FROM THIS COMPANY, THEY ADD A MONTHLY CHARGE TO YOUR ACCOUNT WITHOUT YOUR PERMISSION OF £8.99 AND WHEN YOU TRY TO CONTACT THEM REQUESTING A REFUND, THEIR PHONE IS EITHER ENGAGED OF CUTS OFF AND THEY IGNORE ALL EMAILS. THERE ARE OTHER PEOPLE WHO HAVE HAD THE SAME PROBLEM AS ME WHO HAVE BEEN UNABLE TO GET THEIR MONEY BACK.
16 dicembre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
I didn’t want to give them one star but…
I didn’t want to give them one star but had no other choice. After spending £25.98 on my credit card they then took £11.98 which I never noticed (my fault for not checking each item on my statement).
They took advantage of this and then took £8.99 every month for three months.At last I discovered this and contacted FLASH DISCOUNT. They said that I was a VIP Club member! I had never subscribed!
Once I had contacted them they quickly took another £17.98. The only positive thing was that they have cancelled my subscription…….so they say.
15 dicembre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Dealt with my complaint very quickly…
Dealt with my complaint very quickly and efficiently
15 dicembre 2025
Non scritta su invito
Apparently I have signed for a…
Apparently I have signed for a deduction of £8.99 . Which I have not done. Have tried to have this cancelled. Which till today it has not been. I was even given a reference number. Still not cancelled and no refund as yet . Very disappointed in service
27 ottobre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
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La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.