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Valutata 1 stelle su 5

DO NOT ORDER FROM THIS COMPANY. THE SEND POOR QUALITY, INCORRECTLY SIZED, OVER CHARGED GOODS. The deliveries take ages, as it comes from China, the sizing.. well it isnt, the actual goods are of no r... Leggi di più

Valutata 1 stelle su 5

Bought a "cashmere" jumper arrived 100% acrylic . £89.95 absolutely awful . I complained they tried to tell me to keep it and have other things from their website Returned it at a cost of £17.95 to CH... Leggi di più

Valutata 5 stelle su 5

The customer service team were amazing, I ordered a hoodie as a gift but got the size wrong. When I emailed to ask if there was a way to send the item back and exchange it for the new size they were v... Leggi di più

Valutata 1 stelle su 5

It looks like they invested in the website more than in the products itself. Beautifully designed, but what you get is not even close to what is on the pictures. I just binned it all. 3 items that I p... Leggi di più


Informazioni di contatto

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TrustScore 2 su 5

135 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 11% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Service

One item was too small, made contact and they gave me the offer of a partial refund or a return, took the refund and gifted as a Christmas presents. Very happy.

15 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

I wish that I read these reviews I…

I wish that I read these reviews I would’ve never bought from this company. It took nearly 4 weeks to receive my item. It states it comes from Netherlands but reading now on the reviews that they say it comes from China. I ordered the dress for my birthday and it was very poor quality not described as on the website. I’m looking to send it back and no one has got back to me as yet this item cost me £80. I don’t have a lot of money as it’s was for my birthday. They even mixed up my tracking order with somebody else’s order which I bought in October but it said it was delivered in September. if I’ve known it was coming from China, I would’ve stayed well away from China. I am hoping to get a full refund when they eventually get back to me.

9 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Awful

Awful. Personalised jewellery was shipped from China. Disappointed. Took a month to arrive and was disappointed with the finished product. Named necklaces were the incorrect font. Will never use Fjorna again!

23 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid Avoid Avoid

If I could give this company 0 stars I would. They're not what they claim to be. The goods are sent from China. I've waited over a month for my order to be delivered. It eventually arrived today and the quality is absolutely shocking. Only place for it is the bin!
Avoid at all costs!

21 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Ordered orthopaedic sandals with…

Ordered orthopaedic sandals with support £34 and what a load of rubbish the so called insole support was 2 mm thick ( buy better in pound land uk)
Fjorna offered 15% refund and they not worth £2 .. don’t buy from this company as not who you think they are

4 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

strongly warn everyone not to buy from…

strongly warn everyone not to buy from Fjorna.
They make it look like you’re ordering from a professional company based in the Netherlands, but in reality, the products are shipped from China.

My order took nearly a month to arrive, and when it finally did, every single item was the wrong size — I ordered Large (L), but they sent Extra Small (XS) that would barely fit a child.

The quality is poor, completely different from what was advertised, and the whole experience has been frustrating and misleading.

This company pretends to be professional, but it’s nothing more than a drop-shipping operation posting cheap items from China.

Save yourself the trouble — avoid Fjorna at all costs.

29 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid this website

I ordered some trousers, which I thought were from a company based in Netherlands. Later realised they are in China. Eventually arrived and were poor quality and too short. Requested a refund and was told I had to return to China! £13.50!!
They kept offering a partial refund which I kept refusing but in the end had to accept as I doubt they would acknowledge my return and I would lose more money.
Avoid this company at all costs

19 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Awful experience

Awful experience, item didn’t fit and I was not shared details required from the courier to send the item back to China. Item did not even look like the picture either. £35 down and stuck with a child sized item that looks straight from Temu 😔 Please avoid if you live in Europe.

28 agosto 2025
Non scritta su invito
Logo di Fjorna

Risposta di Fjorna

Hi Cairo, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that the item did not meet your expectations. This is not the standard we aim to provide. Please get in touch with us at info@fjorna.com with your order details so we can review this further and work towards a suitable solution for you.

Valutata 1 stelle su 5

Won’t be buying from this company again

Service was okay but slow. Quality was very poor… item unwearable.

2 agosto 2025
Non scritta su invito
Logo di Fjorna

Risposta di Fjorna

Hi Sue, thank you for sharing your feedback. We’re sorry to hear that the service felt slow and that the item did not meet your expectations. This is certainly not the experience we want for our customers. Please reach out to us at info@fjorna.com with your order details so we can review this and see how we can make things right.

Valutata 4 stelle su 5

The dress I ordered was not the quality…

The dress I ordered was not the quality I expected and didn't fit. Fjorna did offer a % of the price as refund and I excepted as it was too much hassle to send it back and they don't refund postage.

28 agosto 2025
Non scritta su invito
Logo di Fjorna

Risposta di Fjorna

Hi, thank you for your feedback. We’re sorry to hear that the dress did not meet your expectations and that the fit wasn’t right. We understand returning items can sometimes be inconvenient, which is why we offered you a partial refund as a quicker solution. We’ll also take your comments on quality into account to improve our products going forward. We appreciate your understanding and thank you for giving us a try.

Valutata 4 stelle su 5

Green dress

Hi the dress I orderd was lovely. The only problem was it was rolled into a ball in package and really badly creased it will take a lot of time to try get creases out .

1 settembre 2025
Non scritta su invito
Logo di Fjorna

Risposta di Fjorna

Hi, thank you so much for your feedback and for your kind words about the dress. We’re really sorry to hear about the way it was packaged and that it arrived so creased. This is not the experience we want for our customers. We will make sure to pass this on to our team so it can be improved. In the meantime, we truly appreciate your patience and hope you’ll enjoy wearing the dress once the creases are out.

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