Fix Auto UK - Fix Auto Park Royal Recensioni 314

TrustScore 4 su 5

4,1

50 Minerva Road, NW10 6HJ Park Royal, London, GB


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Valutata 5 stelle su 5

Very helpful staff, completed the job in double quick time and the car was returned in a "like" new state. The workmanship was excellent. The only small issue is that when dropping the car off ther... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The staff were all very friendly and clear. The repair is extremely well done. We would give five stars but something got lost between the garage and the engineers and we didn’t know what was happenin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Officina di autoriparazioni
  2. Carrozzeria
  3. Servizio di rimozione delle ammaccature
  4. Riparazione e manutenzione auto
  5. Servizio auto

Scritti dall'azienda

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Scritti dall'azienda

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Informazioni di contatto

  • 50 Minerva Road, NW10 6HJ, Park Royal, London, Regno Unito

  • 0208 961 8961

4,1

Molto buono

TrustScore 4 su 5

314 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Very reliable and high quality repair…

Very reliable and high quality repair service. I am very pleased with it. I highly recommend this company.

6 giugno 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Mr Braz

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5

very friendly and helpful people

very friendly and helpful people, job well done

31 maggio 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Barbara

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5

5 stars

5 stars, friendly professional staff, nothing seemed to much trouble, repairs were undertaken to my vehicle to a high standard and I was called weekly with updates and progress, I would highly recommend.

28 maggio 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Gregory

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5

Great communication

Great communication, regular updates on how the car repair is progressing. Phenomenal staff attitude (shoutout to Jon!)
Really happy with their service

23 maggio 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Alan
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 2 stelle su 5

Had my car for nearly 6 weeks I had to…

Had my car for nearly 6 weeks I had to call to get any updates, car brought back to me with a sub standard repair. Now realise why insurance premiums are so high, the cost was outrageous. Would not recommend this garage

22 maggio 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Mr Woodward,
The vehicle was fully inspected before the handover and was brought back up to a commercially acceptable standards. the vehicle has age related wear and chips that is not warranted on the insurance Job. As it is an insurance claim we can only start the repairs once it gets authorised followed by which the parts were on backorder which we as body shop do not control. We got your claim for once a week update and within a span of 3 weeks you have been updated more than thrice.

Regards
Fix Auto Park Royal

Valutata 5 stelle su 5

Good service

Good service

3 maggio 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Parbat

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5

Perfect repair

Repaired accident damage to our Škoda. Excellent job. Staff really helpful and considerate. Would recommend.

26 aprile 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Mrs Bingham

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5

Good quality

22 aprile 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Filippo

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks

Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5

Great service!

Fix Auto went out of their way to make sure my car was repaired, John was in touch frequently to update me on the repairs.

12 aprile 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Komal
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 1 stelle su 5

Lack of reliable information about…

Lack of reliable information about progress. Did not do additional repair as requested. Kept waiting for more than an hour for collection.

17 aprile 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Hello,

I haven't been able to locate your details. Please can you contact me directly to discuss your concerns with us.
you can email us at parkroyal@fixauto.co.uk

Valutata 5 stelle su 5

Great communication

Great communication, prompt estimation and repair of the vehicle and regular updates along the way.

16 aprile 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Kristina
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5

Fix Auto were great from start to…

Fix Auto were great from start to finish! I recently had to have repairs on my car due to an accident and they completed the work to a really high standard. They kept me updated and made sure I was aware when to collect my car. Also, they helped to keep my hired car at the showroom until I could come and leave my car and collect the rental. Thank you to Fix Auto! 😊

15 gennaio 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Natasha

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 1 stelle su 5

The Park Royal garage has my car

The Park Royal garage has my car. Had an accident 9 days ago, still waiting for my car to even be assessed. No courtesy car until the assessments done. Very rude and unhelpful staff, no updates whatsoever. Yet another example of what our Country's coming to. I would not recommend to anyone.
UPDATE: Ten days in, they finally got round to assessing my car. They have sent a quote to my insurance company for over £4000...for a bumper.
My car was written off, but back on the road in weeks. The only one who lost out? Me. I would advise anyone to avoid this company like the plague.

2 aprile 2024
Non scritta su invito
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Risposta di Fix Auto UK - Fix Auto Park Royal

We would like to apologise for any inconvenience caused during your recent experience at Fix Auto Park Royal. We understand your frustration and want to clarify our process to provide some context.
We rely on receiving vehicles from insurance providers before we can commence work or provide updates. Unfortunately, this means we aren’t always in control of when we are due to receive vehicles in for repairs. As a result, updates may be delayed until we physically have the vehicle in our possession.
We strive to offer excellent customer service, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable to us, and we will use it to improve our communication and service delivery in the future.
If there’s anything specific, we can do to address your concerns or assist you further, please don’t hesitate to contact us directly.

Valutata 5 stelle su 5

Very good service receivedd from…

Very good service received from beginning to the end.
Very happy

10 aprile 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Mr Vora

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 4 stelle su 5

Excellent service

Excellent service. Parking a nightmare.

2 aprile 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Lopa

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 4 stelle su 5

OUTSTANDING

Took a few days longer than promised but always kept me upto date with the progress and done an OUTSTANDING job with my BMW X6!!! I'm so happy with the end result and was definitely worth the wait.

9 aprile 2024
Non scritta su invito
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Mr Rose

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5

Quick and wonderful repair works.

Quick and wonderful repair works.

1 marzo 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Mr Wong

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5

Nicely done

Good and attentive staff

29 febbraio 2024
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Mr Badiani

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Mr Vamoosi

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the quality of repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager

Valutata 5 stelle su 5

My car looks like brand new

My car looks like brand new! Perfect customer service too. Highly recommend.

5 marzo 2024
Non scritta su invito
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Risposta di Fix Auto UK - Fix Auto Park Royal

Dear Sir,

Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the quality of repairs done to your vehicle and the customer service you received.

Thanks
Jonathan Thomas
Office and customer Relation Manager

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