Fix Auto UK - Fix Auto Chessington Recensioni 307

TrustScore 4.5 su 5

4,6

Techview House, Cox Lane, KT9 1SG Chessington, Surrey, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Although it took longer than I expected the repair was very well done. I was kept informed about the work being done at regular intervals. Very happy with the information that I received on the phon... Leggi di più

Valutata 5 stelle su 5

Dale was calm, patient and very accomodating when answering my questions durng both the collection and drop off of the car. the staff were also extremely helpful over the phone, making the whole exper... Leggi di più

Valutata 3 stelle su 5

Positives: The staff were consistently friendly, the front office was clean and welcoming, and I appreciated the regular updates on the progress of my vehicle repair. The actual repair was very good... Leggi di più

Valutata 5 stelle su 5

These guys are the real deal. Called in and was greeted by a lovely receptionist who gave me the choice to come in or send an image of my vehicle damage. Upon my Visit, was greeted and quickly attend... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Officina di autoriparazioni
  2. Carrozzeria
  3. Servizio di rimozione delle ammaccature
  4. Riparazione e manutenzione auto
  5. Servizio auto

Scritti dall'azienda

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Scritti dall'azienda

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Informazioni di contatto

  • Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, Regno Unito

  • 0208 3918700

4,6

Eccellente

TrustScore 4.5 su 5

307 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Used this company twice now after 2 hit…

Used this company twice now after 2 hit and run collisions.
Last year damaged on my street and same again this year.
Fix Autos have been Amazing from day one
Communication is 1st class from dropping off my car and picking up a replacement to collection just over a week after.
The lovely ladies in reception are really friendly and I was updated with a text throughout the process.
I collected my car today and it looked like it did the day I drove it out of a Showroom.
Absolute fantastic job! Thanks to everyone involved at Fix Autos and keep up the good work 👍

22 maggio 2024
Non scritta su invito
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you so much Mr. Grecian, although coming to any bodyshop is done so in unpleasant circumstances, we are glad you received a great service and came back !

Valutata 4 stelle su 5

Great team

Great communication from start to finish. Updates along the way and finished a week before the original estimate. Excellent work.

3 maggio 2024
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you for the kind review. The team will be happy to read your lovely words

Valutata 5 stelle su 5

Brillant service from start to finish

Brillant service from start to finish. Repairs to my car have been done to a high standard. Staff were very friendly and helpful. Would highly recommend Fix Auto Chessington

19 aprile 2024
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you Sarah, the staff will be delighted to read your lovely review

Valutata 3 stelle su 5

No way to know what was done to the car

Fix Auto did a good job of correcting some damage to my car's body work following an accident.

However, they were instructed by the insurance company. This meant they would not give me a print out of the work completed on my car.

Whilst the car was with them, it also proved impossible to find out whether any damage had been done to the steering (I tried on several calls). Even now I have the car back, I have no idea of what they did or didn't do. (apart from the body work repair).

This isn't great since I'm the one that owns the car and the service history.

I think they should have asked the insurance company to review them instead of myself, since they clearly consider the insurance company to be their client.

All in all, I would prefer dealing with a smaller company where you can talk to someone who's worked on the car and can find out what's been done and what hasn't been done.

18 aprile 2024
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you for your review Mr. Dee, unfortunately insurers will not allow us to give a printout of repairs with costs. It is their rules which we have to adhere to but we have a process in place to call customers and go through repairs with the owners beforehand which I can see we did with yourself on 08.04.24. We have since tweaked this and in addition can now print off very basic info without costs which still adheres to most of our contracts but hopefully helps the owner of the vehicle understand their repairs better. Unfortunately there is the odd contract which still states the owner must contact the insurer directly. We are a small company and all of our customers are important, but we are governed by data protection laws which we must adhere to also, as are any business.

Valutata 5 stelle su 5

Fantastic experience

Great company with the staff keeping us well informed throughout the time they had our car. Work completed to a high standard within the time frame they said. Staff helpful with any questions we had.

21 marzo 2024
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you for the wonderful review Mr. White

Valutata 5 stelle su 5

Great team and amazing customer service experience

We went in yesterday (without an appointment) as our car door had come apart from the internal panel. I spoke to a lovely lady, Rachel who told us to come in and that they would have a look.

We were looked after by Arnie who immediately found out the issue and informed me that that team were rectifying the car door whilst we waited in reception (for approx 30 minutes).

As I had the children with me, Arnie went above and beyond to take my little boy around the workshop and show him the cars being repaired including some of his favourite cars! It was such an amazing experience for my child and something that they didn’t have to do!

The door was fixed promptly and the team were beyond welcoming, helpful and kind! A great experience where customer service exceeds expectations!

Thank you so much!

12 marzo 2024
Non scritta su invito
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you for the wonderful review Ms. Fernandes, Apologies for the late reply, we had issues accessing our Trustpilot account. We are delighted you had a great experience and you and your son were a joy to have here and show around !

Valutata 5 stelle su 5

Excellent service, highly recommended

FixAutoUK gave us excellent service when our car needed repairing. They were polite, obliging and efficient, and went the extra mile to get the car ready in time for a family funeral. Highly recommended.

8 marzo 2024
Non scritta su invito
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you for the review Caroline, I will share with the team!

Valutata 5 stelle su 5

Amazing job on repairing my car

Amazing job on repairing my car. Looks perfect. The process is seemless and you get regular updates on the status of the repair. Cannot fault this garage and would recommend to anyone.
Staff are lovely and go above and beyond to help.

1 marzo 2024
Non scritta su invito
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you very much for the review Ms. Prestbury, the staff were very happy to hear your kind words

Valutata 5 stelle su 5

Excellent friendly service

Excellent friendly service, super helpful and would highly recommend.

20 febbraio 2024
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you Aoife, we are glad you had a great experience.

Valutata 5 stelle su 5

Efficient and informative

They were very efficient and kept me informed of progress through out the repair, and were very approachable. I am pleased with the work.

16 febbraio 2024
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you Linda for the great review !

Valutata 5 stelle su 5

Dacia Jogger repairs

The repairs to my Dacia Jogger were completed to a high standard. Communication while my car was in their care was excellent.
Would recommend. Thank you Fix Auto.

16 febbraio 2024
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you so much Mr. Phull, we are very grateful for the lovely review

Valutata 5 stelle su 5

Friendly courteous service the Yaris…

Friendly courteous service the Yaris Cross badge was missing and the chap said they would probably drop it off as soon as it arrived as it only needs pushing into its clips. Very good of them. They also kept me informed stage by stage via texts which was great as I knew when to expect the car returned.

9 febbraio 2024
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you Mr. Mcmonagle we are delighted you were happy !

Valutata 5 stelle su 5

Excellent

Polite, professional and excellent customer service. Car repaired to a very high standard would never have known there was a problem. Timings given were kept.
Highly recommended.

22 gennaio 2024
Non scritta su invito
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you so much for taking the time to write a lovely review

Valutata 5 stelle su 5

The staff at Fix Auto Chessington were…

The staff at Fix Auto Chessington were incredibly helpful and friendly, made the experience really smooth and I couldn’t thank them more.

14 dicembre 2023
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you Ms. Hill, we are so pleased you had a great experience.

Valutata 5 stelle su 5

The Absolute Best Fix Auto

Fix Auto Chessington exceeded my expectations, making it the best car garage I've ever used. After my car sat idle for 8 months due to a non-fault accident, they tackled the repair with great expertise, leaving me thoroughly impressed. The friendly staff added a personal touch to the experience, and to my delight, they went above and beyond by detailing my car, which was in quite a mess. Without a doubt, this has been the most exceptional Fix Auto encounter I've ever had the pleasure of dealing with. Highly recommended for their outstanding service and commitment to customer satisfaction.

11 dicembre 2023
Non scritta su invito
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you so much for the great review Shabz, apologies for the very late reply, we have been busy fixing more cars! We hope you will return if ever you need our services again.

Valutata 4 stelle su 5

Work done to a high standard on time

Work done to a high standard on time; Reception staff were very helpful

1 dicembre 2023
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Risposta di Fix Auto UK - Fix Auto Chessington

Thank you Ian for your kind review of our services and team, we wish you and Anne a Merry Christmas and Happy New Year. Fix Auto Chessington

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