Fitrite Fencing & Decking Ltd Recensioni 430

I’m going to split my review into separate components:

Meeting with the designer was straightforward and paperwork was received quickly. He was less interested when I wanted help to find out where my fitters had got to though!
The company let me down on a booking date with the fitters failing to turn up! However, when I finally managed to speak to the right person, (I wasn’t called back!) this was promptly sorted by Amanda and it was fitted a week later than originally planned.

Fitting; it was noted when designed, that due to the slope in my garden a skip and a mini digger would be needed. However, the company didn’t organise these for the fitters Jay and Lee, (not sure on name spellings) who ended up hand- digging large quantities of rock hard soil, and then having to barrow, and lift it on to their flatbed, so not an easy task, all this when the temperature was over 30 degrees! As a result of not being given the correct tools for the job, they also had to work late over both days to complete the work in time. Add in the fact that they had a minimum 2 hour drive each way and their day would have finished around 8.30pm at best! I’m not impressed by a company that treats its workers so poorly!

Thus, I can’t fault the lads’ work ethic and diligence, they were both extremely hard-working, and took time to find proper solutions to the many challenges encountered during the installation. As a single female, I felt comfortable with them being here and they respected my views. I’d happily give five stars for them, but only 3 for the company, hence four overall!

Thank you to my fitters who were superb, and I’m very happy with how my deck looks and functions so far!

I damaged 3 of the panels in April. Now I have been chasing the company to come and do the repair but nothing done so far. I have asked them to send the board panel and I will get them replaced privately but they would not even offer that.

Paul and Josh worked tirelessly until the work was completed. Very happy with the end result. Enthusiastic and polite workers who were very helpful explaining each step of the process. Thank you. Will definitely recommend this company to friends and family.

Deposit was paid promptly. And after the job was completed, we had a few days before we could check, then paid the balance. After a few weeks the skirting had started to bulge. We emailed the rep, who emailed back saying it would be passed on to the relevant department. After another month, the site manager said he had a contact there, and called them straight away. The guy said that it was not good costumer service, and said it would get sorted. Yet another month has past. I emailed them again. Two weeks later, not even an acknowledgement. Plenty of other companies out there. I wish I had used one.

Stewart and Chalky have done an outstanding job of our decking. They both where hardworking professional and went above and beyond.
Unfortunately I felt that Fitrite asked for an unreasonable request when they had to work from 8 to 10 to complete the job on time as they hardly had a break and worked through one of the hottest days this year. As a customer the impression did not sit right for me as the job was not given enough days for them to comfortably finish without working like slaves. Not good ethics and definitely not good to treat hardworking loyal employees.

I reported a problem which needed to be looked at my Caravan Veranda and Step Design fitted by Fitrite in May 2022.Gwynfair Caravan Park Anglesey.
Reasonably pleased with the fitting originally but the after Sales Service to sort the problem out is very poor indeed.
It’s been over 8 weeks and I have had no update only to say someone will be attending to it.

I would like to say what a great company Fitrite are. We had a fantastic experience from start to finish with Emma measuring up and suggesting what was possible and fitting the job in quickly to help us out. The two installers that arrived, Chris & Kos were so helpful to our needs and bent over backwards to fit around us. They done a fantastic job of our decking and made sure we were 100% happy with everything before they left. I cannot recommend this company enough. The team have been amazing from start to finish and the job looks a lot better than we expected.
Our neighbours really like it and are getting a quote as we speak.
I would highly recommend Fitrite and say thank you to all the team involved.
Use Fitrite for quality, professionalism and craftsmanship.
THANK YOU, TO YOU ALL
From a very happy customer

done a brilliant job looks amazing 2 good lads on job too very efficient 👍would highly recommend

From Kelly who did our measure and estimate to Rob and Shaun who did the fitting, service from this company was excellent. Very slight starting delay ( two days) due to bad weather the previous week but we were kept informed and can’t do anything about the weather .
The deck we had fitted was exactly as we wanted and we couldn’t be more pleased. When it comes time to replace our fencing or sheds we won’t hesitate to contact Fitrite again

If I could give a zero star rating... I would.

Be very careful when dealing with this company. The installed the incorrect trimming when installing, which was raised with the install team. I was told to contact head office and they would arrange to come back and fit the correct one which was confirmed in writing by a colleague in the head office.

This colleague has now left the business and they are refusing to do this and insisting that I pay. They also very conveniently store the trimming / skirting order colour on a seperate order page which the customer apparently has no access to on their order confirmation page to give another form of proof of what was ordered.

Over 6 weeks, no response, with head of department and company directors included in the e-mails.

Happy to take your money with no interest in post service. Gone are the days of companies doing right by their customers. Recommend you avoid AT ALL COSTS.

Just had new skirted decking and steps fitted to our caravan and I have to say we are absolutely delighted with the quality, value and standard of workmanship. The whole process from receiving an estimate to completion of works was easy and efficient and the advice offered and expertise of all involved was 1st class.
I would thoroughly recommend Fitrite, they are a credit to the industry.

I've just had a new balcony built by fitrite I could not be more satisfied. The fitters that carried out the build( chalky and morgan) were 1st class in every way .every little detail was carried out to perfection and the job only took two days start to finish plus they worked throughout the mini heatwave we had without complaining. A credit to the firm. Strongly recommend

We had 50m2 of decking a couple of weeks ago and eveything has surpassed our expectation. A couple of days before fitting we had a courtesy call to check we were still OK for the fitters to arrive and if we needed any clarification on anything.
We had Jake & Jenson, 2 really talented lads fit the deck. We can't speak highly enough of them - to us they are Fitrite and what representatives they were of their company - they made small changes we asked for in the layout, made suggestions as we were going along, worked hard and for long days to get done asap. They completed the work with a smile on their face, nothing was too much trouble and they were extremely polite and professional - a credit to their business.

Just had small decking area installed . Prompt,efficient and courteous fitters . Finished job looks fabulous. More than happy to recommend.

I bought a Holiday lodge in 2020 and Fitrite gave me a quote for decking.
I accepted the quote and within 6 weeks Fitrite fitted the decking.
Very pleased with the work and price
Upon completion is was told it came with a 25 year Warranty.
Forward to 2024 and the decking started to fade quite badly.
I rang Fitrite with a doubt in my mind that the 25 year Warranty wasn't worth the paper it was written on, and they would try and get out of doing anything.
How wrong I was.
A guy called Neil came out took loads of Pictures and said he would be in touch.
Forward a couple of weeks and another guy Chris arrived for an inspection, he is one of the main men.
He said straight away, it's a manufacturing problem and we will replace it.
He asked if I could wait a couple of months as they were really busy and he would be in touch.
November arrived and he rang to say they would replace it in the first week of January 2025.
January arrived,I was informed the guys will be here the 6th
Monday 6th arrived so did Fitrite and work started.
It took 10 working days to complete and I can't fault the work that was done.
In this day and age, when companies try to get out of their responsibilities Fitrite stepped up to the plate and replaced everything.
Thanks Chris and all the team and a special mention to Steve one of the fitters that made sure everything was perfect before they left.
Highly recommended Fitrite
Many Thanks

They removed all the old decking and had to carry everything as they couldn’t get their vehicle near to our van, them put the new composite decking and skirts around our caravan leaving the area neat and tidy. All within 4days. Looks good

Recently had storm damage to my Fitrite Decking that was a reasonably easy fix with the correct spare parts.
Telephoned Fitrite Head Office and spoke to a very knowledgeable employee ‘Liam’ and explained what had happened. He requested photographs of the damage and arranged all the spare parts I required to make good repairs. All parts arrived within 5 days with NO CHARGE !
Cannot fault this excellent “Old Fashioned Customer Service” Well done Liam, well done Fitrite.

We had Fitright install our new Balcony with skirting steps and a gate, what a first class job, we had free range of what colours to choose from, From the first contact with sales advisor Lee Cann to completion by fitters Mark, Carlos and Mark, unfortunately we were unable to oversee the works but seeing what they had done the day after was a total transformation to our caravan. We would highly recommend this guys for all your decking needs.
Many thanks to the whole Fitright team.
Wayne and Sonia Mitchell

What a refreshing change to find a company which delivers on their promises. Fitrite have installed a beautiful deck area and glazing around our caravan in South Devon and have made a superb job of it. Lee Tanton, our sales executive guided us regarding what would best suit our location, even providing photographs of similar locations in different colours. Our site rules are firm about size and materials used, and a good choice is provided by Fitrite.
We were unable to oversee the works in person, but the fitting team worked hard to provide a great job, leaving our premises clean and tidy.
Thank you Fitrite, we will certainly recommend you.
Sylvia and Howard Jones

Organised theft.....
Along with their long term partners in crime, Parkdean resorts. More specifically, Regent bay, Morecambe.
Own a static holiday home? Used 'Fitrite'? Happy? Then you are blissfully unaware that you've been ripped-off by over/around 80% of the actual costs of a similar fitting. Their own senior staff/fitters even confirmed same while in conversation. I had my suspicions and delved wherever possible, and all was confirmed when Fitrite (who coincidentally don't fit right. Oh, the irony) refused a breakdown in costs on the questionable £14k+ we paid for what seemed little in return. Emails mentioning the 'freedom of information act' ignored. If that doesn't tell you something, nothing will.
Don't think this is over, you theiving b******.
P.S. Still waiting for the promised repairs. However, don't bother, I'll have the cub scouts do it.