First Choice Doors & Windows  Recensioni 

Our replacement conservatory tiled roof was expertly installed by first class fitters. Very accommodating. Not the cheapest but, at this stage, it looks first class.

Very polite all the way through from the canvaser to the sales rep, no pressure to buy on the day. They gave us their best price and then some, to accommodate our budget. We would highly recommend first choice windows, even if you are thinking of having the work done in 12 months as their quotes last.

We have had windows,doors and soffits done at various times, always happy with the fitters and the products.

I had a porch infill fitted 7 years ago which is still perfectly ok i have ordered some more work to be done after visit from Ray sales rep,very pleased with the cost.I am happy to recommend this company.
Bernard Pressdee.

Everything about the job was explained thoroughly & great price too.
Would highly recommend

we are three time existing customers.
we have had windows and doors fitted and are happy overall with the quality and fitting.
our first order was in 2021 and we are possibly looking to have further work through Ray in sales who gives detail explination on design and cost. we are happy to reccommend him and the company.
Mr & Mrs Hunter

Just had my third job completed by First Choice which was the remaining windows in my 3 bed detached property including a big bay window in my lounge. First job back in February 25 was the fitting of a new back bedroom window with multiple openers replacing a very old and worn out single opener UPVC unit at the same time as a brand new UPVC front door. I was so impressed with the quality of the work by their lovely Asian Husband, Wife and Son (I think?) fitting team with their attention to detail and workmanship that I ordered a new back door to be fitted April by the same team up to the same standards as above. Kyle from their Sales and Service Team subsequently negotiated an excellent deal with me on a one year buy now-pay later finance agreement with V21 Finance to upgrade the remainder of my windows and this was completed Monday 16th June by the same fitting team to the same high standards as before. Absolutely delighted with my new Energy efficient modern units, all with lovely gold locking handles. I should add both my front and back doors were fitted with high quality anti snap APECS lock barrels supplied with 5 keys each, so no cost cutting with cheap locks. Also I should add that my installation team took away all my old windows and glass for disposal and really cleared up after the job was complete. Dust sheets were carefully used throughout the house as required for all jobs completed.
Kyle has also left me with an excellent quote for possible future upgrading of my conservatory windows and doors.
In conclusion, absolutely no regrets in choosing First Choice Windows for my work. They may not be the cheapest around but I have found the quality of their products and installation have been second to none and would well recommend you consider them if you are looking to upgrade your windows, doors or conservatory. I should say that I was aware of First Choice Windows and Doors as they have done other jobs on my estate.

They did 2 jobs for us - front porch and flat roof over the extension. Both were done quick and to standard, there were some lack of communication between the fitters and materials delivery, but we got there in the end.
Problems started when we've noticed that the roof over the porch, which was the first job they did for us is sloped the opposite way - every time when it was raining the water instead of going right in the gutter created a little water tank on the other side of the roof. unfortunately we've noticed that, when we had second job booked already. We let the company know, they said that the fitters will correct the issue same time as the do the second job. They came, fitted the extension roof, "fixed" the issue and they dissapeared. The water was still pooling as it was before, I've tried to call them at least 40 - 50 times, everytime I've heard the same thing - somebody will call me back, and of course nobody did.
Finally after months(!) I've been contacted by one of their salesman; he pushed the case further to a guy named Kyle Porter, who apparently rejoined the company not so long ago and took the service department on a shorter leash. Suddenly it became possible to send a service fitter and get the roof refitter the correct way within a few days, and everything was quite polite, without any need to reach for heavier guns, like ombudsman, Trading Standards or Citizen Advice.
So maybe there is a chance for the company if they gonna have more people like Kyle.

Had such an amazing experience having our conservatory roof completed by these guys. The lads were really pleasant and hard working. I was in receipt of regular communications from the management team to make for any questions that I had and to make sure that I was happy with the work that was being done. That doesn’t normally happen in this industry so to receive this was actually quite special.

Another point to make about how helpful the lads were, one of our existing doors and window was catching slightly and they even took the time and effort to adjust it for me. This wasn’t even anything to do with them. One of the main reasons I wanted to write a review as I felt they went above and beyond for me. They really made me feel like a special customer.

We’ve been that happy with the work, they are now scheduled in for more transformation and I’ve been really pleased with how they’ve been able to cater for specific needs and requirements. A+++ would highly recommend and will definitely consider in all future work, they will get the first call from me. Thanks

We had Three windows in dark wood grain fitted approx 2/3 years ago and are very happy with them.
Happy exiting customer and have ordered a new door 19/06/25.
I can highly recommend Ray in sales.
Bill Owens.

All work was done on time and in a professional manner. No complaints, would recommend them for all types of of work they do.

Very good quality units and professionally fitted, genuinely pleased 😀

Excellent company. So happy with the work The workers were really great and efficient The sales man Ray was so helpful
Had the work done on 13/06/2025 and now arranging to get some more work done.

Company has been very professional from first point of contact and up to placing an order.
Company representative has not pressured us, explained everything clearly and all questions were answered.
We would highly recommend the company and their representatives.

I have had two windows fitted within the last 18 months.
Excellent fitting, Happy with the company. Ì have ordered more work 13/06/25.
I can happily reccomend Ray and the team.

Where do I start, over 18 months this company have done nothing but lie, fobbed us off, make false promises and ignore us. We had our door fitted and was left with damage to our home and a poor fit. We complained about the issues straight away and was ignored for over 9 months, we eventually got the ombudsman involved which then made them finally "help" us. They came and refitted the door causing even more damage and an even worse fit. We had an independent surveyor come out who confirmed the door was not fitted as it should be. First Choice said they would come and do a 3rd fit to which we eventually declined and asked for our full refund. After weeks of back and forth with the company they finally issued us a full refund for the door and compensation for damages!(THANKS TO THE OMBUDSMAN)
All i can say is avoid this company, we've since had our new front door and back door fitted by DW windows and can't recommend them enough.
Also, after looking at some of the reviews on here I've noticed a couple of the 5 star reviews have been added by their office staff if that doesn't scream red flag I don't know what does.

I had a slight problem with my front door which was fitted four years ago by First Choice.
The maintenance engineer, Jade Downs arrived on time, in fact a little early, he went far beyond what he needed to do and made the door perfect.
Jade was friendly, polite and a great guy to chat to. Highly recommend this company. Great service.

Gets Employers To Write Reviews To Cover Up There Bullshit & Scamming Activity Non Stop Ringing Off your phone & Banging off your door pestering you for money & Ignore Calls if there’s any Fault With the Products Awful Experience never again sorry

I am sick and tired of this company calling me, I have blocked multiple numbers and asked that they remove my details from their system and yet I still get a call today. It could be the last company in a 400-mile radius offering their services and I still wouldn't use them.

From start to finish i was happy with the quality of workmanship and quality of the doors that i chose definatly recomend to my friends and family if they need any future work