Super impressed! I bought Lorient batwing seals and a Surface Mounted Drop Down Seal. I actually used ChatGPT to help me find these products and it was the AI that recommended it form FireSealsDirect.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
It was wanted urgently, it did not arrive as planned, so I rearranged my order of work and avoided the stress. It arrived, I used it out of synch, job progressing as access permits. I still don't hav... Leggi di più
L'azienda ha risposto
Pallet was damaged Product had split and leaked all over the fire batt Customer service got in touch I sent the pictures and immediately dispatched replacements First class honest service excel... Leggi di più
L'azienda ha risposto
Great customer service, always quick and helpful. We’ve been using this company for over a year, and I wish all online shops treated their customers as professionally as Fire Seals Direct. Domuss Pro... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di sistemi di protezione antincendio
- anche in
- Fornitore di attrezzature antincendio
- Fornitore di attrezzature per l'edilizia
- Servizio di protezione antincendio
Informazioni su FireSealsDirect
Scritti dall'azienda
FireSealsDirect
Scritti dall'azienda
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose FireSealsDirect for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Informazioni di contatto
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, Regno Unito
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4,7
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very efficient with quick delivery time.
14 agosto 2026
Risposta di FireSealsDirect
Good afternoon,
Thank you for leaving us a 5* review.
I'm happy to hear you were pleased with your order and delivery time.
Many thanks
Liam
Door hinges
Hi I received hinges for some fire doors the hinges were spot on and the service I received was great from when I ordered them to when I received them and even after I received them. 5 stars
12 agosto 2026
Risposta di FireSealsDirect
Hi Philip,
Thank you so much for your wonderful 5* review!
I'm delighted to hear that the hinges were exactly what you needed and that you were pleased with the service throughout the process.
Kind regards
Liam
Risposta di FireSealsDirect
Hi Dominic,
Thanks for your 5* review.
We look forward to assisting you again in the future.
Kind regards
Liam
Risposta di FireSealsDirect
Hi Robert,
Thank you so much for leaving us your review.
I'm happy to hear the order arrived quickly!
Many thanks
Liam
GREAT SERVICE AND QUICK DELIVERY
5 agosto 2026
Risposta di FireSealsDirect
Hi Sharon,
Many thanks for leaving us a 5* review!
I'm happy to hear that you were satisfied with our service levels and you got your order in a timely manner.
Thanks again!
Liam
Risposta di FireSealsDirect
Good morning John,
Thanks very much for leaving us a lovely review.
I'm pleased to hear that you were happy with the delivery and found the installation of the items straight forward.
We look forward to helping you again in the future.
Liam
Risposta di FireSealsDirect
Good morning George,
Thank you very much for leaving us a 5* review!
Kind regards
Liam
Great customer service
Had a query on a fire door seal - chap I spoke to was knowledgeable, friendly & helpful & product arrived swiftly, so a very smooth experience & great customer service.
28 luglio 2026
Risposta di FireSealsDirect
Good morning Lisa,
Thank you very much for your wonderful review.
I'm really pleased to hear you were happy with our customer service team, and that the products you ordered arrived quickly!
Thanks again.
Liam
Helpful phone call before purchase
Helpful phone call before purchase. I haven't looked or installed items ye but good customer service.
4 agosto 2026
Risposta di FireSealsDirect
Good morning Chelsea,
Thanks very much for your review!
I'm really glad to hear you were pleased with our customer service. Please let us know if you have any queries when it comes to the installation.
We look forward to hearing from you.
Kind regards
Liam
Good prices and delivered on time.
3 agosto 2026
Risposta di FireSealsDirect
Hi Karl,
Thank you very much for your review.
We're pleased to hear you were happy with the prices, as well as the delivery turnaround.
Kind regards
Liam
Risposta di FireSealsDirect
Good afternoon,
Thank you for your review. I'm pleased to hear your order arrived on time, and that you found the ordering process simple and easy.
We look forward to supporting you again in the future.
Kind regards
Liam
Excellent products at reasonable…
Excellent products at reasonable prices.
very fast delivery
20 aprile 2026
Risposta di FireSealsDirect
Good afternoon,
Many thanks for your 5* review.
I'm pleased to hear you were happy with the products, prices and the delivery timescale!
Thanks again!
Liam
Great customer service
Great customer service, always quick and helpful. We’ve been using this company for over a year, and I wish all online shops treated their customers as professionally as Fire Seals Direct.
Domuss Property Service Ltd
3 agosto 2026
Non scritta su invito
Risposta di FireSealsDirect
Good morning,
Thank you very much for your kind review.
I'm grateful to hear of your experience with our customer care team, and your feedback always means a lot to us.
Thanks again!
Liam
It seems great
It seems great! Pleased with it. Works well. Problem sorted as old one was broken.
Thank you.
16 luglio 2026
Risposta di FireSealsDirect
Hi Barbara,
Thank you so much for leaving a lovely review.
I'm glad to hear you were pleased with the product you ordered!
Thanks again for your feedback.
Liam
Risposta di FireSealsDirect
Hi Mark,
Thank you for your review.
I'm pleased to hear you were satisfied with the delivery of the letterbox you ordered.
We really appreciate your feedback and business.
Many thanks
Liam
Normally dont like ordering from a…
Normally dont like ordering from a website but this is very easy and very quick. Easy to navigate and products are very easy to find.
28 luglio 2026
Risposta di FireSealsDirect
Hello Mr. Dyer,
Thank you for your review.
I'm so glad to hear that you found our website easy to use and that you were able to find the products you needed quickly.
We work hard to make ordering as simple and straightforward as possible, so it's fantastic to know we delivered on that.
We really appreciate your feedback.
Best wishes
Liam
Great thanks and quick delivery
28 luglio 2026
Risposta di FireSealsDirect
Good morning Barry,
Many thanks for your 5* review.
I'm pleased to hear of your experience with the products and the delivery timescale.
We look forward to helping in the future.
Kind regards
Liam
Had some trouble with FedEx but…
Had some trouble with FedEx but FireSeals fixed it, Thanks
21 luglio 2026
Risposta di FireSealsDirect
Hi James,
Thank you for leaving us a 5* review.
We're sorry you encountered some delivery issues, we will always do what we can to mitigate any issues from occurring.
However, I'm delighted to hear we were able to fix the issues and get delivery to you in a timely manner.
Best wishes
Liam
Easy to order from and fast delivery
Easy to order from and fast delivery. Well informed over oder and delivery.
27 luglio 2026
Risposta di FireSealsDirect
Good morning Tim,
Thanks for leaving us a 5* review.
I'm happy to hear of your experience, including ease of ordering and quick delivery turnaround.
We look forward to assisting you in the future.
Kind regards
Liam
Brilliant Products, Even Better Customer Service
We recently ordered some door hinges from Fireseals Direct and couldn't be happier with both the products and the service.
The hinges themselves were excellent quality and very reasonably priced. However, the main reason for this review is to recognise the outstanding customer service we received from Liam.
After paying for next day delivery, we were disappointed to find that the parcel had been delayed by the courier. This was completely outside of Fireseals Direct's control, but Liam did everything he possibly could to help. We had a joiner booked to hang our doors on the scheduled day, so receiving the hinges on time was really important.
Liam was fantastic from start to finish. He was understanding, empathetic, and kept us informed every step of the way with phone calls and follow-up emails confirming everything we'd discussed. Most importantly, he came up with a solution rather than just apologising. He arranged for another set of hinges to be sent via a different courier, and they arrived at 8am the very next morning, exactly when we needed them.
What impressed us even more was that Liam followed up first thing on Monday to make sure the urgent Saturday delivery had arrived safely and that everything had gone to plan.
It's rare to receive customer service of this standard these days. Liam genuinely went above and beyond, turning what could have been a very stressful situation into a positive experience. Fireseals Direct is lucky to have him.
Excellent products, great prices, and truly exceptional customer service. 12/10 – no notes. We'll definitely be ordering from Fireseals Direct again and wouldn't hesitate to recommend them.
3 agosto 2026
Non scritta su invito
Risposta di FireSealsDirect
Good morning Kam,
Thank you for your amazing 5* review.
Thank you so much for taking the time to leave such a thoughtful and wonderful review. I'm delighted to hear that you were happy with the quality of the products and found them to be great value for money.
I'm especially grateful for your kind words about me. While the courier delays were unfortunate, I'm pleased we found a solution and worked together throughout the process.
Thank you again for your truly amazing review.
Many thanks
Liam
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