Finlux Recensioni 390

Issues solved and questions aswered in under 5 mins start to finish.

impressive.

I had a chat with Becky about buying Finlux TV. She is quite helpul.

Thanks Lee for a speedy reply

Had a finlux tv for 3 years with no problems at all. My wife and myself shearing not so good now , so I contacted finlux support to ask advice about a sound bar. I " chatted" to someone called terry who gave me some great advice and answered my questions promptly and clearly. Great service, Dave from pontypool

They have the best customer service especially Terry.

Terry was prompt, professional, resourceful, and friendly in handling my situation via the chat. His instructions were clear and concise. I'm thankful to have made our purchase from Finlux. I will definitely recommend Finlux to others.

Becky at Finlux went above and beyond to assist me and resolved my issue in a matter of minutes. I will purchase items from them again with no hesitation. Superb customer service

Responded straight away to messages and arrange a service straight away will happily putschase again from them

I don't usually write reviews but on this occasion I am forced to. Today I went online to see if I could find a new remote for my 8 year ld Finlux TV. Decided to chat to someone in support and upon asking for help was tolad that a new remote was to be dispached to me.
Great service and a special mention to Demi who was the person on chat who was very helpful, polite and quickly sorted my request.
5 stars earned indeed!

contact with casey after giving up with trying to connect with hdmi but now working good with great teaching from casey

I emailed customer service yesterday night about a trouble some remote.
Rebecca responded first thing Sunday morning, offering a new remote and being clear what was required from myself.

Really appreciate the accuracy and speed

Very polite but couldn't help me as my model of Finlux wasn't on her database.

I had cause to go online chat today about 14:34,regarding my Finlux TV not working. I spoke to an agent named, KASEY, who talked me through how to turn the TV on by using a simple on/off switch I didn't know was there & then advised me as my TV was bought through a 3rd party,the,remote which seems to be the problem would have to be replaced through the company I bought it from. I would not be exaggeration, when, I say that Kasey was a exemplary example of a customer service agent. She showed patience & understanding, &, her knowledge in assisting me,not only in doing the obvious,ie switching the TV on,butb directing me to where the on off switch was,along with her advice regarding obtaining a replacement remote was delivered in a professional, competent & understanding. Mannerisms that are all too short in supply in customer service nowadays,&,I speak from experience as I work as a Resolution Manager,with a major utility company resolving issues brought about by the lack of the basic skills,skills which, Kasey as in abundance.
Once again I would be grateful for my thanks to be passed along to her Team Leader,with,many thanks

Dave
Kesey has been the most helpful of the agents I have been talking to over the last 4 days. A real asset to your company and totally customer centred. Many thanks Kasey.

Kasey at Finlux was simply brilliant answering all my queries fully and in a timely fashion-exceptional service well done

Really prompt and helpful response from Kasey this afternoon. Many thanks.

I brought a 43" 4 K TV in January, have to say it was a very good purchase. "Cracking TV"

Unfortunately the right navigation button on the remote recently stopped working. So this morning I went on my computer and opened a live chat with a person called Lee on the Finlux site. "I must say they could not have been more helpful"

I told them my problem and gave them my original order number they then asked me for my address.(delivery address) hey presto problem solved they are sending a replacement today free of charge.

Can't get better than that.
Rob Buckley

The TV's that I purchased for my children had issues with the remote controls. I contacted customer service on live chat and without question Lee offered to send new remotes immediately in the post. Excellent customer service.

Live chat - Customer support is quick (even on a Sunday), convenient, and a nice to contact the supplier.
Hopefully it will be a fruitful outcome to the Part I need.

I contacted Finlux support this morning as I could not power up my 32F80072-T. I received an email response very promptly which provided me with comprehensive and clear advice on how to proceed. Following the guidance from Lee's email, I quickly established that the remote control was not working properly. I then contacted Lee again via the chat option and within seconds he had agreed with my diagnosis and said he would send me a replacement. I am particularly happy with the support options available from Finlux and the great service I received from Lee. Thanks, David Rudling