Finlux Recensioni 390

Kasey managed to make the experience almost human great work!

my TVs internet wasn't working properly, have organised a replacement, the lady I spoke to was really helpful, her name is Becky, (thankyou Becky for all your help) it's been logged with the customer care team and I'm awaiting a replacement, so hopefully that will sort out the problem. From Mr Al Topp

I had an enquiry regarding the sound on my Finlux TV. Often with a high technology product you have to trawl the internet or the FAQ section of the maker's website but Finlux have a very good messaging service that takes care of problems. I asked my question and Becky immediately replied and started working to answer my questions. I was impressed with her efficiency and friendliness and I'd recommend her and Finlux to anyone who was thinking of buying a television.

Becky was really nice and patient and extremely helpful, thank you for the help.

Finlux have provided me with excellent service regarding my purchase
of a television and when a problem arose not of their making both
Becky and Lee in the Customer Services were of great help and
quickly resolved the problem.

George Paterson

I needed some screws for the to to be mounted on a wall. I had a web chat with Becky and she sorted my problem within minutes.

Becky was patient and helpful, and answered my queries. Very happy

Chatted with Lee this morning and with Becky this afternoon. Both most helpful. Nothing is too much trouble. Still awaiting completion but I do not have any doubts as to it being resolved.

I spoke with Becky today. Although she was unable to resolve my query regarding delivery she was very pleasant and tried her best to help.

Could not order online as some web issue or something but wouldnt take my order only premium rate tel number so used live chat explaining situation asking to be contacted so that i could order and rec response. Sorry to hear of these issues however we are unable to take tel orders. This guy must have had extensive training. Ha ha their loss i will buy elsewhere.

Very helpful person (Becky) was informative and quick

I had ordered a 43 inch hd 4k tv on Tursday and paid for next day delivery. Due to some sort of issue the tv will not arrive until Monday. But speaking with the customer service of Kasey and Becky they have been most helpful and gracious and made the frustrations go away. Thank you both for your amazing help. Excellent customer service.

I purchased a 49" TV from Finlux unfortunately the stand legs were to wide for the ledge it had to go on, my fault not theirs. I emailed Finlux customer care and talked to a young lady called Kasey, she couldn't have been more helpful, she has arranged for the TV to be returned. Well done Finlux and Thank you Kasey, will certainly recommend to friends and family.
Ken Colmer Bournemouth

Just spoke online with Becky hoping to have sorted out my blank tv problem, thanks again for making it so easy to get in touch and for your help

Excelent customer service. Had a problem with the remote control of the TV I purchased. Contacted Amazon where I bought it from and they want me to return the whole TV because of that. Tried to contact Finlux customer service and Becky from the CS sorted my problem. They are sending a replacement free of charge. Nice one Finlux

Had problems with hdmi inputs on tv, spoke to Becky who was very helpfull and gave me a few options to try. If you have problems or just require information do try live chat

I was on the Finlux "live chat" about a malfunctioning controller with "Becky" at 14.50 on 30/1/17. Without hesitation she arranged a free replacement remote to be sent to me. Fantastic service so I would have no hesitation in recommending Finlux based on this interaction.

Thanks Becky.

Great service from Becky

Becky was very polite and very helpfull.

Hi, i used your Live chat through your website today to ask a question about tv specifications, i chatted with Becky who was extremely polite and very helpful, she is very knowledgeable and a credit to your company