Finlux Recensioni 390

Lee was very helpful and even sent a free remote when only enquiring to the cost of a replacement controller.

Becky's always a beast at helping my problems, live chatted around 5 times and she's fixed the problem every time! Amazing

I shared live chat with Beccy. She was extremly helpful and got every thing sorted.
I recieved an email from engineer within the hour. Lovely service.

I reported a fault with my TV back in January, as it wasn’t responding to the remote control. After reporting the fault a new remote was sent to me but that didn’t work either. So after emailing back and fourth various pictures, serial numbers, order numbers and address confirmations, I was told that somebody would be in contact with me within 48 hours to arrange a pick up time. I didn’t hear from anybody after 48 hours, in fact I didn’t hear anything for THREE WEEKS even after ringing several times and requesting numerous call backs. Who knew making a simple phone call to arrange a pick time was so hard to accomplish nowadays? In the end I got so fed up of waiting, I asked for the number and rang them myself.

After my TV was eventually picked up, things grew really quiet and another two weeks passed with no news on the whereabouts or repair status of my TV, not even an update email. So again I’m forced get in touch with Finlux and this is when find out that a part was ordered to fix my TV and but it hadn’t arrived yet.

I’m quite a patient individual, and I understand that sometimes repairs and other procedures can cause delays for various reasons, I would’ve been more than understanding had somebody just simply emailed me to let me know what was going on. Again who knew that simply writing an update email could be such a complex task?

Another TWO WEEKS pass after that, we’re talking a whole MONTH now and yet still nobody had bothered to contact me regarding my TV, after ringing up yet again and requesting yet ANOTHER call back, the contractor finally gets in touch and tells me that I’ll have to wait until APRIL THE 8TH as that would be when the part would arrive. So again had I not bothered to get in contact, was I ever going to be informed about this? To to make matters worse, a week later I get a call to say my TV had been fixed and I could have it back on Monday (yesterday) so imagine my complete and utter disappointment after taking the morning off work to wait for my TV, it arrives and I hook it all up only to find THAT IT HASN’T BEEN FIXED AT ALL! What an absolute joke!

Words cannot express how infuriated and disappointed I am with this disgusting level of customer service. Contractor’s fault or not, it all reflects back on Finlux ‘s reputation at the end of the day. I would’ve thought, having worked in customer service myself, that upholding good reputation was key and that when certain situations like mine occur that they would be investigated IMMEDIATELY and serious questions would be raised, like why in the hell my TV got taken away for nearly 2 months and then got sent back to me unrepaired? Why was I not informed as to what was going on? And why the hell am I, the customer, the one who is sorting this all out? And above all else why the hell has nobody bothered to formally apologise?

I’m now having to go through the entire process again, which is incredibly frustrating and is taking up most of my free time. As well as this review, you can also expect a full formal complaint in the coming weeks.

I made a mistake on my order and contacted Finlux via their chat online service. Lee resolved my issue with the minimum of fuss and in a pleasant and professional manner. Well done!

Very helpful chat facility on the Finlux website. Becky was very curteous and helpful. Many thanks.

Greate products!!! and excellent customer service!!!

Finlux have an online chat service for customer issues. I was initially a little frustrated with this as my experience of this type of system in the past has been poor, however, the response was always immediate.
I had several problems with my TV but all the staff are polite and professional and always addressed my issues quickly.
In the end I requested a full refund which I have now received.
My model of TV was poor but I'm sure others would be better and the support staff will help out if not.

Becky was very helpful and guided me in solving my issues

very polite and helpfull, Apleasure to work with.

Was a pleasure speaking to Becky. The enquiry was dealt with effectively and efficiently. A professional customer service advisor who is a credit to the team. Thank you.

Bought Finlux sale item: 40FMD294B-P. The set up instructions were accurate, the owner's manual was well written, the WiFi and ethernet connection worked first time although there was a delay in getting correct broad speed probably owing to a software/firmware download taking place. The Opera internet browser works well; best using the smart phone app although this could do with refining. Freeview Play is an excellent addition as there is now no need for a separate box. Had an online support chat with BECKY regarding a couple of minor queries; conversation excellent, just awaiting email response from technical support.
In summary, for the price, an excellent quality screen image!

I purchased a Finlux TV from Amazon with some apprehension as I'd never heard of the brand. Admittedly, they did send a TV with two right feet instead of a left and a right. When I contacted them there was a bit of a runaround and they said only Amazon could fix it and Amazon said they could only return the whole thing! I put a review there and they contacted me and had the correct foot sent out quickly and free. Everyone involved seemed to genuinely want to help. They were friendly and positive throughout. Today (6-8 months later), the TV still works great. I requested a firmware update through the live chat and Becky was friendly, helpful and positive and I expect to see an update in the next few days. Strong customer service is the way to introduce a new brand and Finlux have done this well.

I set up my finlux 43 4k an had a problem when it went into a paused state using a wizard tv box... it had white pixels in a line.. but contacted finlux customer live chat an Becky helped me with little fuss.

Thanks

Excellent – no reservations, I would recommend this company to anyone.becky was very helpful

Hi if you want a new Tv i would recommend finlux for price I got my 65" on January as we all know a month later there is £600 of it I don't have any problems with it so i am telling anyone who wants a big Tv for a great price you won't be disappointed I had a lovely chat to a girl her name is Becky there is no talking to someone in india peter

I ask for help to get a breakdown cover for my TV, but I can't get that protect. So we are left with no tv.

Had a query about an item that was currently out of stock, so used the live chat option. Chatted to Becky, who was very helpful and answered my query and put me on their mailing list for updates on the item I wanted was back in stock

Spoke to Becky really helpfully should give this lady a pay rise

Purchased a new TV from Finlux and arranged for it to be delivered to my work through XDP. The delivery went ahead as arranged at the correct time but to an incorrect address. Finlux only posted part of my work address (work name and post code) so the XDP driver took it upon himself to deliver my TV to a random and unknown address. When I queried why my TV hadn't been delivered later that day, XDP said it had. When I said that it had not come to my work address they contacted the driver who could not remember the house where he had dropped it off!

To cut off a large chunk of time with me having to contact XDP and Finlux; not them contacting me and dealing with it; I eventually got the TV delivered to my work address 5 working days late. They could not tell me which house it had been held at or in what condition.

I insisted on numerous times to ask to speak to a Finlux manager but was refused on each occasion by their customer services team. In fact to date I have never received an apology from Finlux for this unacceptable service. They even refused to provide me with a refund as they could not do so until they receive the TV back. I told them I have not got it and nobody (apart from the memory of the driver) knows where it is!!!

My last contact with them was nearly three weeks ago where I asked for my case to be treated under their official complaints procedure. Kasey in Customer services said that would happen but nothing has happened and I have received no contact.

In all my years of shopping online, and there have been many, I have never experienced anything so bad.

Well done Finlux; not only have you possibly acted illegally in terms of distance-selling you have indeed acted immorally and unfairly.

Phil