Needle Recensioni 38

TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had no idea anything like this existed! I am out of a medication that is completely out of stock and on backorder in my town. I found Needle and they helped me locate a pharmacy close to where I wor... Leggi di più

Valutata 5 stelle su 5

They were able to find my prescription by 2pm the following business day. My doctor sent it over and I picked it up the next day. I don’t know how many of the 40+ pharmacies they claimed to call on my... Leggi di più

Valutata 1 stelle su 5

A good bit of false (or at the very least misleading) advertising on their part. They lead you to believe it’s instant on their front page. But charge you per call (which is COMPLETELY FINE btw, it’s... Leggi di più

Valutata 5 stelle su 5

Friendly customer service and very useful offering. I was able to find medications through them...saving me hours of time calling dozens of pharmacies. Also, sometimes if calling a pharmacy directly t... Leggi di più

Dettagli dell'azienda

  1. Azienda di software
  2. Servizio di salute mentale

Scritti dall'azienda

Needle is a healthcare navigation service focused on helping patients find medications at local pharmacies quickly and efficiently. We use advanced AI technology to make thousands of calls every day, ensuring patients get real-time information about the availability of their medications. Whether you’re looking for ADHD medication, mental health treatments, or any other prescription drugs, our service takes the hassle out of calling multiple pharmacies to check stock. What makes Needle stand out is our AI-driven approach. With over 20,000 calls made each month, our platform minimizes wait times and increases accuracy, helping patients find in-stock medications faster than traditional methods. We’ve drastically improved our AI to reduce callbacks and issues, making the process even more seamless for our users. In addition to medication searches, we’re expanding our service to help patients compare costs on high out-of-pocket medical procedures, offering a transparent way to shop for healthcare services. Our growing number of satisfied customers speaks to our commitment to providing top-tier service, with a focus on efficiency, transparency, and patient care. At Needle, we’re revolutionizing the way patients access medications and healthcare, making the experience faster and more reliable than ever before.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

38 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Not nearly what it seems

A good bit of false (or at the very least misleading) advertising on their part. They lead you to believe it’s instant on their front page. But charge you per call (which is COMPLETELY FINE btw, it’s time I’m not spending calling and I am more than happy to pay for that). But then it isn’t how many calls it takes them to find it, you have to guess, select exactly the pharmacies that might have it, and then pay for all of those pharmacies. It’s insane. I hate having to spend time finding my meds but it’s outrageous to spend $60 for that (I’m in a big city so there’s a lot of pharmacies - might not be that for you). And then I tried to get help on the chat, 10 minutes later, no response. I’m done.

11 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Hassle Free and Money Well Spent!

I had no idea anything like this existed! I am out of a medication that is completely out of stock and on backorder in my town. I found Needle and they helped me locate a pharmacy close to where I work that has the medication in stock. Yes, I could have picked up the phone and called myself, but I am very introverted on the phone. It took 45 call attempts just to find the one Pharmacy which is time I don't have anyway. This saved me so much time and I no longer have to stress about what to do next.

10 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

It does not work

It does not work. They told me I have a prescription in a given pharmacy. But when I called the pharmacy they did not have it.

9 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Best startup ever

They were able to find my prescription by 2pm the following business day. My doctor sent it over and I picked it up the next day. I don’t know how many of the 40+ pharmacies they claimed to call on my behalf actually answered, and the web app has some visible minor bugs, but the core product works. 10/10 would use again.

31 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Friendly customer service and very useful offering. I was able to find medications through them...saving me hours of time calling dozens of pharmacies. Also, sometimes if calling a pharmacy directly they will not tell you if they have the medication in stock unless they already have your prescription. I don't know how they get around this but somehow they do. Very useful service

16 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

So simple, no more stress!

I was so stressed and worried about being able to find my medication that I had been told was on back order. I was concerned about calling multiple pharmacies because of how they treat you depending on the medication and I didn’t know when I would find the time to do that. I searched online for ideas and came access findneedle.co. After some research and validating that it’s a legit company, I choose the pharmacies I wanted them to call and paid $1 per call. I was able to see the status of each location immediately as they called, out of stock, pending, etc. One of the pharmacies did have it in stock and I received a detailed message and email right away. So grateful I found thos site!!!

23 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Actually does work

Actually does work. Have had shortage issues and have had to go 30 days+ without my meds prior. Needle was able to contact 35+ pharmacies nearby and was able to find 1 that had it in stock.

6 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

What stood out immediately was the speed and precision of the response.

What stood out immediately was the speed and precision of the response: I submitted my request before going to bed, and by morning NeedleFinder had already identified a pharmacy with my medication, which had been on backorder and unavailable through the usual channels. The platform works exceptionally well at coordinating outreach across multiple pharmacies at once; I chose nine locations from the list they offered, and the process was handled without additional effort on my end. This is definitely a meaningful solution for patients navigating medications that are routinely out of stock.

5 febbraio 2026
Non scritta su invito
Valutata 4 stelle su 5

It Worked!

I had my suspicions, but thought it was worth a few bucks to try this service. It worked!

I had found a Reddit post where actual pharmacists complain about AI calls and claim they would never give the requested stock information to anyone, especially a bot. Perhaps this is indeed true for many pharmacies.

In my case, Needle found 6 pharmacies with stock, out of the 16 pharmacies I paid for it to call. Totally worth my $16 - saved me lots of time and frustration.

One suggestion for improvement: Allow selection of pharmacies to call on the map itself. In my case (major metro area), there are many locations of the same pharmacy company within a 10 mile radius. Currently, I have to look at the map, click the location to see the address, scroll down a long list below, find that location by its address, and then select it. Selecting on the map would be easier.

28 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Needle is a godsend!

Needle is a godsend. I would literally lose my mind without their assistance. I used to get so stressed each time I saw my prescriber because I did not know which pharmacy to call in RX at. Well, no more anxiety with Needle's help. Thank you 😊

16 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Wow what an awesome idea that actually works!

Wow what an awesome idea! Me and my best friend are always stressing out hard every month when it comes time to fill our addy prescription, it feels like its almost a shortage and no one has it. A lot of times the pharmacists are rude or condensending when i ask them to check like its some huge inconvience. I Never thought id paid $50 a month to help me find my prescriptions but dude, its worth every penny. Its worked every time and hasnt missed yet, i just set up a search right now and its currently calling 25 different pharmacies for me so i dont have to. I literally spent 2 hours one time calling each pharmacy so seriously i know this probably sounds like a fake review with how much im hyping it up but shits worth it. Great Idea, great concept and it works!

10 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Amazingly quick to help from support team

They didn’t have my medication available for search, but after one message they had it added within 12 hours. Got the generic I preferred same day.

As someone who has wildly different experiences on different brands of medication, being able to quickly and affordably search for brand name meds or specific generics have been a life saver.

Shout out to Maria, who helped me yesterday. Thank you!

8 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

This service is an absolute life saver

This service is an absolute life saver. My prescription has been back ordered and impossible to find, and because it's a controlled substance I was having to individually call each pharmacy and hope that I could speak with someone who could. Findneedle.co found my medication in stock within a few minutes and I was successfully able to get my prescription filled. This service is worth the money, highly recommended!

29 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Works well in NYC not so much in LA

Works well in NYC not so much in LA. Terrible at calling LA, will lie and say that they found it and then when you have your prescription sent to that pharmacy, they'll say it's out of stock. Not sure if it's a new AI program or what, but hella frustrating.

12 settembre 2025
Non scritta su invito
Logo di Needle

Risposta di Needle

We were in constant communication with you throughout the order. We did get confirmation from that pharmacy, that they had the medication in stock at the time of the phone call. We did run more calls after that phone call, as you said you preferred a different option. Unfortunately, the pharmacy could have filled the medication for another patient within that timeframe. We still have not finished your search as it went into the weekend. Please reach out to our support team to get this resolved.

Valutata 5 stelle su 5

This service is an absolute lifesaver…

This service is an absolute lifesaver and I could not ask for a more responsive, warm, supportive team of people. With multiple kids on multiple meds I was spending hours tracking down meds and even more hours worrying about running out of meds. That burden is now gone! I am floored not only by how quickly the team tracks down the meds but also by how responsive they are during the process. It feels like a partnership and I am so grateful. Thank you Needle Team!!

28 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Found medication quicker than promised

I stumbled across Needle via a Reddit thread when I found myself searching for generic Vyvanse again for the third time in a year. My normal pharmacy was super unhelpful and claimed they didn’t know if or when they’d have it back in stock. Trying to manage a full-time job where I’m on the phone all day and then taking care of my family in the afternoon/evening left me feeling really overwhelmed when it came to trying to find time to locate my medication. The $6 I spent on this service saved me $130 as finding the generic meant I didn’t have to shell out for the brand. SUPER worth it; extremely thankful I found Needle and would definitely use them again in the future.

10 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Literal Lifesaver

I have no clue what I would've done if I did not find Needle. This is the bar none the best way to reliably find medicine that is subject to be out of stock often.

11 giugno 2025
Non scritta su invito

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