I have completed several jobs for this company and am still awaiting payment for these, which has been collected directly from clients. It has been over eight months and I have not been pai... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Fantastic service. Everything very well-arranged through the company. Customer service were friendly and considerate. When Niko and his colleague arrived, they really went above and beyond - doing mas... Leggi di più
L'azienda ha risposto
Mark was really great from start to finish. Communication was great and he turned up exactly on time. It wasn’t an easy move due to lack of parking, heavy furniture and the front door lock refusing to... Leggi di più
L'azienda ha risposto
Mover pulled out leaving me 3 days notice. AnyVan quoted £4.2K and reduced to £3.6K - found FMMAV through Google, booked and paid online, was contacted within a few hours by them / then the service pr... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Find My Man and Van is a managed marketplace that provides pre-vetted man and van services across the UK. We operate a single, central platform that connects customers directly with trusted local operators, while maintaining oversight of service standards, availability, and booking experience. Unlike directories or comparison sites, we do not list open options for users to evaluate independently. Every booking is handled through our platform, with service providers operating within defined quality, pricing, and availability controls. Our role is to make booking a man and van service simple, reliable, and consistent. Customers receive clear service options, transparent pricing, and direct booking without needing to compare multiple external providers. We focus on short-notice moves, local transport, and flexible van services in major UK cities, supporting thousands of bookings each month through a unified marketplace experience.
Informazioni di contatto
International House, EC1A 2BN, London, Regno Unito
- 0333 123 0240
- help@findmymanandvan.co.uk
- findmymanandvan.co.uk
4,5
Eccellente
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
On time very nice driver everything…
On time very nice driver everything went smoothly
Highly recommend thank you very much. Tina
21 aprile 2025
Risposta di Find My Man and Van
Hi Tina, thank you so much for your wonderful review! We're thrilled to hear that everything went smoothly during your experience with Find My Man and Van. Our drivers work hard to provide excellent service, and it's great to know they made a positive impression.
We appreciate your recommendation and look forward to helping you again in the future! If you need anything else, feel free to reach us at 0333 123 0240.
Thanks,
Megan
Find My Man and Van
Excellent and efficient
Excellent and efficient. Charming and patient. Handled furniture with care
19 aprile 2025
Risposta di Find My Man and Van
Thank you for your kind words! We're pleased to hear that you had an excellent experience with Find My Man and Van. Our team takes great pride in being charming and patient while ensuring your furniture is handled with care. Your satisfaction means a lot to us, and we appreciate you taking the time to share your feedback.
If you need our services again or have any questions, please feel free to reach out at 0333 123 0240. We look forward to serving you again!
Thanks,
Megan
Find My Man and Van
Made our move incredibly easy
Made our move incredibly easy. Excellent communication the entire way through in what can be a stressful time. Much appreciated and highly recommend!
20 aprile 2025
Risposta di Find My Man and Van
Hi Alex,
Thank you so much for your wonderful feedback about Find My Man and Van!
It's great to hear that we could make your moving experience easier and that our communication helped alleviate some of the stress. Your recommendation means a lot to us!
If you ever need assistance in the future, please don’t hesitate to reach out at 0333 123 0240. Safe travels to your new home!
Many thanks,
Sam
Find My Man and Van
Extremely helpful and patient
Extremely helpful and patient. Very impressed, great service.
20 aprile 2025
Risposta di Find My Man and Van
Hi Jackie,
Thank you so much for your kind words about Find My Man and Van!
We're happy to hear that our team was able to provide you with helpful and patient service. Your satisfaction is our top priority, and it's wonderful to know that we made a positive impression.
If you ever need assistance again or have any questions, please don't hesitate to reach out to us at 0333 123 0240. We’re here to help!
Kind regards,
Sam
Find My Man and Van
Risposta di Find My Man and Van
Hi Mark!
Thank you so much for your kind words about our service at Find My Man and Van.
We're pleased to hear that your moving driver made the experience enjoyable for you. Our team strives to provide top-notch support, and it's great to know we hit the mark.
If you ever need assistance again or have any questions, feel free to reach out to us at 0333 123 0240. Safe travels with your new move!
Many thanks,
Sam
Find My Man and Van
Risposta di Find My Man and Van
Hi Catherine, thank you so much for taking the time to share your positive experience with Find My Man and Van!
We're thrilled to hear that you found our service speedy and efficient.
Our team works hard to ensure a smooth and timely experience for all our customers, so it's wonderful to know we met your expectations.
If you need any assistance in the future or have further feedback, please don't hesitate to reach out to us at 0333 123 0240.
We look forward to serving you again!
Sincerely,
Jack
Find My Man And Van
Great experience
Andrew is very efficient, professional, helpful and friendly. Thank you very much. Highly recommend.
15 aprile 2025
Risposta di Find My Man and Van
Hi Alison, thank you so much for your kind words! We're thrilled to hear that Andrew provided you with efficient and friendly service. Your recommendation means a lot to us, and we strive to maintain such high standards for our team.
If you need any further assistance or have questions in the future, please don't hesitate to reach out at 0333 123 0240. We look forward to serving you again!
Thanks,
Megan
Find My Man and Van
Great communication and updates…
Great communication and updates throughout. Driver was punctual, friendly and very helpful. Overall I'm very happy with the service.
15 aprile 2025
Risposta di Find My Man and Van
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with Find My Man and Van. It's great to know that our team's communication, punctuality, and helpfulness met your expectations.
We strive to provide excellent service, and your kind words motivate us to keep improving. If you need assistance in the future, feel free to reach out at 0333 123 0240. Safe travels!
Thanks,
Megan
Find My Man and Van
Well organised move
Well organised move. More than happy with the guy who did the loading and driving.
17 aprile 2025
Risposta di Find My Man and Van
Hi Peter,
Thank you for your wonderful review!
It is great to hear that you had a well-organised move and that our team member made a positive impact during the loading and driving process. Your satisfaction is our top priority, and it's great to know we met your expectations.
If you need assistance in the future or have any questions, feel free to reach out to us at 0333 123 0240. Safe travels with your new beginnings!
Many thanks,
Sam
Find My Man and Van
Great Service all round
The company keep you updated with everything you need to do or know. The 2 guys they sent me Mykhailo and his colleague were absolutely fantastic, really organised, careful and professional, 2 really great guys.
17 aprile 2025
Risposta di Find My Man and Van
Hi Mandy,
Thank you so much for your kind words!
We're thrilled to hear that Mykhailo and his colleague provided you with fantastic service. Our team takes great pride in being organized and professional, and it’s wonderful to know they made a positive impact on your experience. Your feedback motivates us to continue delivering the best service possible.
If you need anything else or have further questions, feel free to reach out to us at 0333 123 0240.
Many thanks,
Sam
Find My Man and Van
Risposta di Find My Man and Van
Hi Julie,
Thank you so much for your wonderful review!
We're happy to hear that you had a positive experience with Find My Man and Van. Our team takes pride in being polite and helpful, and we're glad their efforts made a difference for you.
If you need our services again in the future or have any questions, please don't hesitate to reach out to us at 0333 123 0240. Thank you once again!
Kind regards,
Sam
Find My Man and Van
Greatest and Effective group to work…
Greatest and Effective group to work with j would recommend a 1000%
15 aprile 2025
Risposta di Find My Man and Van
Hi Divine, thank you so much for your glowing review! We are so pleased to hear that you found our team at Find My Man and Van to be effective and enjoyable to work with.
Your recommendation means the world to us! If you ever need our services again or have any questions, please don't hesitate to reach out at 0333 123 0240. We look forward to assisting you in the future!
Thanks,
Megan
Find My Man and Van
Risposta di Find My Man and Van
Hi Grace, thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with Find My Man and Van. Our team strives to provide exceptional service, and it's wonderful to know we met your expectations.
If you ever need assistance again or have any questions, please don't hesitate to reach out to us at 0333 123 0240. We look forward to serving you again!
Thanks,
Megan
Find My Man and Van
Perfect from start to finish
From start to finish the process was great and smooth. Will never hesitate to use again as it was the best way to find the best removal company for the job that needed to be done. 5 stars and more
14 aprile 2025
Risposta di Find My Man and Van
Hi Noelly,
Thank you so much for your wonderful review!
We're thrilled to hear that your experience with Find My Man and Van was smooth from start to finish.
Our goal is to connect our customers with the best removal companies, and it's fantastic to know we succeeded in doing that for you.
Your kind words and 5-star rating are greatly appreciated!
If you ever need our services again or have any questions, please don't hesitate to reach out at 0333 123 0240.
We look forward to assisting you in the future!
Best regards,
Jack
Find My Man and Van
Risposta di Find My Man and Van
Hi Jodie, thank you so much for your wonderful feedback!
We're thrilled to hear that you found our service fast and efficient.
Our team takes pride in delivering top-notch service, and it's rewarding to know we met your expectations.
If you ever need assistance again, please don't hesitate to reach out to us at 0333 123 0240.
We look forward to serving you in the future!
Sincerely,
Jack
Find My Man And Van
Average
It wasn't on time that we were expecting, it wasn't that helpful as we expected and at the end we were charged 8 pounds extra for clean air zone.
4 aprile 2025
Risposta di Find My Man and Van
Hi there, thank you for your feedback.
Unfortunately as we did not hear from you on the day of the move, or before you left this feedback, we were unable to help you with this matter.
We strive to be transparent about costs, including any clean air zone fees, and we appreciate your understanding. If you have any further questions or concerns, don’t hesitate to contact us at 0333 123 0240. We're here to help!
Thanks,
Megan
Find My Man and Van
Risposta di Find My Man and Van
Hi Geraldine, thank you for your wonderful feedback about Find My Man and Van! We're thrilled to hear that you found our service helpful and efficient. Our team works hard to ensure a smooth moving experience for our customers, and it's great to know we were able to meet your needs.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out to us at 0333 123 0240. Happy moving!
Thanks,
Megan
Find My Man and Van
excellent again
excellent again - very relaxed knowing that the driver took care of everything and i was able to ride in the van with him, professional and clean.
13 aprile 2025
Risposta di Find My Man and Van
Hi Maria, thank you so much for your kind words about Find My Man and Van! We're pleased to hear that your experience was excellent and that our driver made you feel relaxed and well taken care of. Professionalism and cleanliness are top priorities for us, and it's great to know we met those standards during your ride.
If you need our services again in the future, please don’t hesitate to reach out at 0333 123 0240. Safe travels!
Thanks,
Megan
Find My Man and Van
Poor customer service blaming the customer
Booking and related administration were fine but the move itself was disastrous. Constant complaints from the removal men about moving every item of furniture and how it was all too wide and difficult and I was lucky they were staying on the job. Just what you need on a stressful moving day. Despite advance notification that they needed to disassemble and reassemble various pieces of furniture, they complained over each one, saying it would take too long (it didn't). Everything was a problem, with them constantly asking, "What should we do????", like I was the professional remover. Finally they failed to get a chest of drawers up the stairs, claimed they were on the phone to their manager to get advice for nearly an hour, before driving off without checking what they should do, leaving this item blocking a passage way. They also lost £250 of items en route, which I pointed out at the time, but just got a denial that this had happened.
I went through a lengthy complaints process with FMMAV, only to receive a snotty email a week later, stating it was my fault the items had gone missing, even though I had already asked the removers where they were at the new property when I'd noticed they were missing. They said they had no jurisdiction over the removers and I'd need to go through the small claims court to get compensation. Why bother with a complaints procedure if you ultimately don't have any intention of resolving anything? Really poor customer service. Purely cosmetic with no intention of resolution.
No doubt there'll be a quick, cosmetic response to this review to try to make it look as if they're taking action. They won't be.
ETA: the aggressive and inaccurate response to this review, missing out key facts and implying that my claims are unsubstantiated, tells you all you need to know about the poor and unprofessional level of customer service. The respondent appears more interested in blaming the customer for the situation and resulting complaint, rather than resolving anything. Not a good reflection on the company and just reinforces the original review about the low standard of customer service.
Avoid this company.
5 aprile 2025
Non scritta su invito
Risposta di Find My Man and Van
Hi,
We are sorry that your move didn’t meet your expectations, rest assured that, following your email, we conducted a thorough investigation into your complaint.
We were presented with evidence that you had checked the van was empty at the end of the move, and that no items remained. It is not possible that items went missing on the journey as there were no stops. Your service provider also provided evidence that the move was completed without damage and that all items that were suitable for dismantling were dismantled. The only item that was not moved to the desired location was a chest of drawers which they stated was too bulky to safely move round a narrow doorway without damage to the walls and the item itself.
You expressed no concerns on the day to your movers about missing items, nor about any other aspect of the service.
We appreciate our investigation did not result in the resolution you were hoping for. We are satisfied that we addressed all your claims in our correspondence. As you were instructed, any insurance claim requires tangible evidence of loss, sadly you were not able to provide this.
Our complaints process resolves the majority of issues satisfactorily for our customers, as our 5 star rating shows. However we are required to consider the evidence supplied by both parties to protect our service providers from unsubstantiated claims.
Thanks,
Megan
Find My Man and Van
Risposta di Find My Man and Van
Hi Jay,
Thank you so much for your kind words about Azjar!
We're so happy to hear that he did a great job for you. Our team takes pride in providing excellent service, and it's wonderful to know that Azjar made a positive impact on your experience.
If you need any further assistance or have any questions, feel free to reach out to us at 0333 123 0240. We look forward to serving you again!
Many thanks,
Sam
Find My Man and Van
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