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Valutata 5 stelle su 5

I have been ordering jerseys from them since 2020, for myself and for several DJ friends. Recently I've been ordering the t-shirts, I get compliments on every one of them. The quality is excellent. Th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My blank Cream Royal Pinstripe Baseball Jersey is excellent! It is a well-fitting, comfortable jersey, with all the proper features. The stitching is snug and tight, with no puckering of material; t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From the start, Helen was great, she provided fast, prompt service and answered all my queries. I ordered 16 x personalised baseball shirts, differents names & numbers on front and back. All items arr... Leggi di più

Valutata 1 stelle su 5

Design and color look exactly like what was ordered! (The only Pro) The material is very light weight and sizing seems off. Wasn't given option for stitching on soccer jersey. Ordered for youth socce... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

FIITG Sportswear was established in 2006, it specialized at customizing jerseys, shorts, hoodies, hats & Tshirts with most affordable price and premium quality online. We have worked with large companies, small businesses, groups, events, teams, sports fans and individuals for over 15 years.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

342 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We love these!

This company was wonderful to work with! They were friendly, professional, and quick. Our group all absolutely loves the custom jerseys we ordered and we will definitely be repeat customers!

14 aprile 2024
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Risposta di fiitg.com

Dear Yara,

Thank you for sharing your positive experience with us! We're delighted to hear that everything from the customer service to the fit of your jersey was to your satisfaction.

Best regards,
Fiitg Team

Valutata 5 stelle su 5

Great product and service!

Great product, Amazing customer Service! We placed a large order of baseball jerseys for my son’s team. We like them so much we ordered another large order. I made a mistake and missed a Jersey on the last order, and they let me honor the 15% on the jersey that I missed. This new order will include tee shirts and a sleeveless jersey. I can’t wait to see how they turn out. We are overall quite satisfied!
Note: I would say the adult jerseys run slight small compared to American sizes, if this is something you are wondering.
So happy with our choice to order from here!

1 aprile 2024
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Risposta di fiitg.com

Dear Megan,

We are honored to hear that you are satisfied with our jerseys and services. At Fansidea, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

Best regards,
Fiitg Team

Valutata 5 stelle su 5

FIITG 4 LIFE

They are very good material, sewing & excellent customer service on a small error one time. Will definitely buy more in the future. I wear this while racing dirtbike constantly for the last year and it’s still in perfect condition and somehow is resisting stains too!

1 marzo 2024
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Risposta di fiitg.com

Dear Shayne,

We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards.

If there is any problem with the jersey, you can contact customer service and we will provide you with the best solution.

We hope we can do a better job of meeting your needs! We appreciate you being our customer!

Best regards,
Fiitg Team

Valutata 5 stelle su 5

FIITG truly amazing

The Products created by FIITG are amazing and very professional! The material is comfortable and the attention to detail is excellent. Stitching is so clean and any logo you choose will look perfect! I have made multiple purchases and all have exceeded my expectations. Management is extremely helpful and prompt on responding back to your questions.

25 febbraio 2024
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Risposta di fiitg.com

Dear Isac Morales,

We’re pleased to hear about your positive shopping experience! Our team takes pride in providing assistance and maintaining a well-organized store to make your visit an enjoyable one.

Thank you for your kind words, and we look forward to serving you again in the future.

Best regards,
Fiitg Team

Valutata 1 stelle su 5

ordered my jersey a week ago

ordered my jersey a week ago , paid for expedited shipping no updates at all making me very mad

20 febbraio 2024
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Risposta di fiitg.com

Dear Jay Cosby,

Thanks for bringing us attention and we regret to hear that you are not pleased with our shop experience, this is definitely not the experience we wanted you to have and we understand the urgency for you to receive this custom jersey in a timely manner.

It appears you may have misunderstanding about turnaround time with us and we’d like to attach the link of the shipping here:
https://www.fiitg.com/pages/shipping-returns
Typically, it takes about 7-9 business days to prepare your order, and shipping time is 8-10 business days. If your order choose Expedited shipping, the delivery time is 3-5 business days. Please Note: Purchasing expedited shipping does not shorten production time, it only speeds up the shipping time.

All of the custom jerseys need enough time to ensure the quality before the shipping and we hope you can understand it.

Upon further checking, we are pleased to inform you the custom jersey is still in production currently and can be sent out in next few days. Please be assured that we are taking steps to expedite the process and ensure your order is shipped out as soon as possible. Our team will pay extra attention to your order, and we'll strive to minimize any further delays. Once your order is ready for shipping, you will receive a confirmation along with the tracking details. We appreciate your understanding and want to assure you that we are committed to delivering a quality product to you.

If you have any further questions or concerns, please feel free to reach out to our support team. We value your business, and we're working diligently to make sure your experience with us is positive.

Best regards,
Fiitg Team

Valutata 5 stelle su 5

Highly recommend!

The jersey came just as I designed it and it’s great quality. The fit is perfect. Above all, the customer service is top notch! They always respond back right away and are happy to answer any questions! I highly recommend!

8 gennaio 2024
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Risposta di fiitg.com

Dear Shayla,

We are glad to hear that the jersey meets your requirements. We genuinely thank you for your generous 5-star review. Your support as a customer and your willingness to spread the word about us means the world. Remember, we’re here for you, anytime!

If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.
 
Best regards,
Fiitg Team

Valutata 3 stelle su 5

I have waited well over ten days and…

I have waited well over ten days and have received no order update and cannot get a response to my inquiries

7 gennaio 2024
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Risposta di fiitg.com

Dear Mouth,

Thank you for your feedback, and we apologize for any delay in our response. We truly value your business and want to ensure that you have the best possible shopping experience with us.

https://www.fiitg.com/pages/shipping-returns
Typically, it takes about 7-9 business days to prepare your order, and shipping time is 8-10 business days. All of the custom jerseys need enough time to ensure the quality before the shipping, we appreciate your understanding.

We understand your concern about the delivery timeline. Rest assured that we are working diligently to complete your order within the stated time frame. Our customer service team will get back to you and provide the latest status about your order in 24 hours.

Please kindly let us know if you have further questions.

Fiitg Team!

Valutata 1 stelle su 5

I ordered my A Golf shirt with my logo…

I ordered my A Golf shirt with my logo on the front Oct 5th Oct is over in 3 days received a shipping track number does nothing your company is a scammer I want my money back.

5 ottobre 2023
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Risposta di fiitg.com

Hi Garry,

This is the response to your inquiry regarding the delivery of the package. Please accept our sincere apology for any inconvenience this matter may have cause you.

Through careful checking and we are glad to inform you the package is in transit by USPS still, which can follow the status through this link: https://t.17track.net/en#nums=4200600292748927005710010003177710.

Our customer service team has contacted you and provide more details about package info by email, please kindly contact us if you have further questions, we'll assist you throughout the process.

Team Fiitg



Valutata 1 stelle su 5

No integrity

This company does not stand by its work. There have been issues with them repeatedly and each time, they ignore the problems until I write a bad review. So now, here I am again, writing a bad review but this time I will not remove the review nor will I do anymore business with this company. They do not deserve my business.
So back in July of 2023 I placed an order for 14 jerseys. Each jersey was for someone different so not all the jerseys were identical in the order. One such order was for a customer who wanted the Roman numeral 2 (II) on the back of his jersey. So Fiitg sent me a mock up of the jersey and it had capital i’s on the back but they didn’t have the horizontal parts on the top and bottom so it looked like 11. The customer didn’t approve it and asked to have the old style i’s so it would look like the Roman numeral 2 and not like 11. Fiitg sent a new mock-up with thr old style i’s as requested and that was approved. However, weeks later when the customer received their jersey it didn’t have the old style i’s it had the first version that was not approved. The customer contacted me right away as they were disappointed to have ordered one thing, been shown on a mock up of it and then receive something else, something they didn’t approve. The customer was very disappointed.
I reached out to my contact at Fiitg and they said they would remake the jersey properly and send it out. So last week, October, 2023 the customer reached out to me letting me know they still hadn’t received the replacement jersey. That’s 3 months from the original order. I reached out several times to my contact to get this taken care of and they have not responded to me at all. It’s as if they just went out of business.
Now, I have placed at least 3 orders after the July order until now and had no trouble reaching my contact. But, last week I received 3 jerseys I ordered for myself. Now understand that in EVERY order I place I demand there be a velcro closure between the 2nd and third buttons. This keeps the lettering in place and together from the left and right sides of the jersey. This has never been an issue in the over 2 years that I have been ordering jerseys from Fiitg but somehow, on my 3 jerseys, there is no Velcro as agreed. And yes, my contact at Fiitg has ghosted me. Apparently not willing to stand by their product and make things right.
So, it usually takes me writing a bad review before they contact me and agree to correct the errors and make the orders right. Then they beg me to remove the bad review. Well, this time I am done with them. I already have another supplier that can do what they have done but stand by their product if there ever are any errors. So I won’t be removing this review and I am also filing a complaint with the US Attorney General in the hopes of not allowing this company to sell in the US any longer.

12 ottobre 2023
Valutata 1 stelle su 5

I believe this page is a scam

I'm starting to think it was a pure scam 😂. Bought a personalized jacket more than 1 week ago and I asked already 2 times regarding the status and they dont reply. Maybe it's a ghost company and tjey will take your money and then bye bye.

15 settembre 2023
Non scritta su invito
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Risposta di fiitg.com

Greetings,

I'm truly sorry to hear about your experience with our service. We understand your frustration regarding the delay in receiving your order and the lack of communication you've experienced. This is not the level of service we aim to provide, and we apologize for any inconvenience caused.

We are committed to improving our communication and ensuring that our customers are updated about their orders. We have various channels through which you can reach us, including our online customer service, direct messages on our social media platforms, email, and phone. We assure you that we are here to assist you and we are working to improve our response times.

Glad to find the jacket was delivered on Oct 3rd! We genuinely value your business and want you to have confidence in us. If you have any questions, concerns, or if there's anything else we can do to ensure your satisfaction, please don't hesitate to reach out to us. We are here to assist you every step of the way.

Best regards,

Valutata 1 stelle su 5

Terrible company to work with

Terrible company to work with. Ordered 3 jerseys for a soccer team with the plans on trying the sizes and then order a 20 more. When placing the order there was an extra charge for material fee. I contacted the support team and was told they were unsure why the charge was there and how to fix the charge. The rep proceeded to tell me that they don’t make very much on the jerseys so they wanted me to just take on the cost which added another $4. This should have been my first red flag. When I finally received my order from China, the quality was terrible. Seams were extra thick and we knew it would rub against the skin and cause irritation. Stitching was subpar and thread was sticking out. I knew these would not hold up and would be looking to replace badly deteriorating jerseys within a year. The pattern on the jersey looked like low resolution. Not to mention the material was very heavy feeling. I immediately contacted the representative and expressed my concerns. They informed me that they did not do returns because the jerseys were custom even though no names, numbers or logos were put on them. After a few days of back and forth I was told that returning the jerseys would be expensive to return and I should just keep them. After discussing the cost of the return, I agreed to cover the cost of the return. $40 was the high estimate of the shipping and the jerseys totaled $90 so $50 back was worth it to me. The they went silent and stopped responding. My opinion is they just bully you along the way to accept their terms.

Do yourself a favor and go with a true manufacturer and not a company that outsources. If you look up the jerseys, there are multiple companies that offer the same product. FIITG appears to be a middle man that operates off low margins and therefore cannot accommodate returns of the poor quality products.

We ended up going through epic sports and ordered Joma jerseys. Customer Service was fantastic and the jerseys were top quality.

9 maggio 2023
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Risposta di fiitg.com

Hi Craig,

Thank you for sharing your feedback. We're truly sorry to hear about your experience with the jersey you ordered from us. We strive to provide high-quality products to our customers and we regret that the jersey you received did not meet your expectations.

We take your feedback seriously and will use it to review our quality control processes and customer service policies. Please know that all our staff members follow established procedures, but it's clear that miscommunication has led to this unfortunate situation. I want to express my genuine regret for any misunderstandings that have arisen as a result.

While our company's refund policy generally states that customized product orders (including blank jerseys) cannot be cancelled unless products are damaged or defective upon arrival, we recognize the unique circumstances you've described.

Given our unwavering commitment to customer satisfaction, we kindly ask you to share the specifics of your situation with us by emailing support@fiitg.com. We will verify the details of your order and work together to find a more suitable solution.

We sincerely apologize for any inconvenience you've experienced, and we deeply appreciate your understanding and support. We are dedicated to finding a resolution that meets your needs in the best possible way.

Fiitg Team!



Valutata 5 stelle su 5

Great Quality, Reordering

Honestly, we had some confusion with the initial design, but Helen went above and beyond to make it right. We've reordered and will continue to reorder! The quality is nice, the price can't be beat, and Helen has been a super timely responder! We've gotten so many compliments on our jerseys that I asked Helen to send me cards to hand out. Definitely recommend and do your due diligence on measuring for sizes.

25 luglio 2023
Valutata 5 stelle su 5

Helen is the greatest!!!!

Helen is the greatest!!!!
Had problems when she was out on leave. Orders were shipped to an entire different state!!!
Note that Helen is back per usual everything went well.
No you Helen!!!

4 giugno 2023
Valutata 1 stelle su 5

I ordered a jersey August 16

I ordered a jersey August 16, 2023 and the order didnt process until August 28, 2023. they sent me the tracking number that doesnt allow me to click the link so you actually cant track it and the contact number they give is a google number not an actual business number. I ordered a plain jersey nothing on it. Needed it for an event next week and still I have not received anything. For me ordering jsut a plain jersey this is ridiculous on how long it takes you to process and ship my order. DO NOT RECOMMEND!!!

6 settembre 2023
Non scritta su invito
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Risposta di fiitg.com

Hi DK,

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with your recent orders. We understand your disappointment with the shipping delays and we regret that our service did not meet your expectations.

We are committed to improving our communication and ensuring that our customers are updated about their orders. In order to assist you better and we kindly ask you to share the specifics of your situation with us by emailing support@fiitg.com. We will verify the details of your order and work together!

Fiitg Team!

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