Having just switched from my old Broadband Provider to Fibrely using the USwitch service, I am very happy to confirm that the move went perfectly. Lloyd from Fibrely was helpful via the WebChat when I... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha. Polite and very helpful the... Leggi di più
L'azienda ha risposto
Had a short but wonderful call with Fibrely customer service. Jane was brilliant, she helped me quickly and effectively and seemed genuinely happy to help! My questions were answered perfectly - thank... Leggi di più
Absolutely shocking after sales service. Broadband goes off regularly. No out of hours support, they say that are open at 08:00 for technical "enquiries". Often the wait time to speak to someone is ov... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Provider di servizi Internet
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Scritti dall'azienda
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Informazioni di contatto
4,3
Eccellente
745 recensioni
Ha risposto al 84% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Technical support help
I recently called fibrely for technical support. I was passed through to Mark, he walked me through everything I needed to do and also gave me advise on how to improve my device connections through out my home. Mark was fantastic and very helpful
11 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Jayden,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Pola was excellent
Pola was excellent, issues fully resolved. Excellent service
10 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Sam,
Thank you so much for your wonderful review and your positive feedback for Paola, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Trisha was able to easily raise a…
Trisha was able to easily raise a ticket for my home move to continue recieving the great service i have had with Fiberly, the speeds are great and very consistent and they have been easy to get into contact with and provide technical suppprt when i have had issues.
10 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Chris,
Thank you so much for your wonderful review and your positive feedback for Trisha, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer experience
Great customer experience — Lloyd was very helpful! Sorted the problem quickly ☺️
10 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Josh,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Paula once again
Once again, Paula was fantastic and really the only advisor that actually got me updates and got my issue moving forward towards a resolution. She is a great colleague and should be valued!
9 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Ricardo,
Thank you so much for your wonderful review and your positive feedback again for Paola. We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Gift voucher
Matthew was my operator he understood my question and sorted it out in less than 5 minutes. Very satisfying experience.
9 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Barrie,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Risposta di Fibrely
Hi Kevin,
Thank you so much for your wonderful review and your positive feedback. We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Signal issue
Excellent, swift customer support, on point no hassle. Thanks to Mr Andre and team:)
8 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Darlami,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
WiFi connection
Spoken with Matthew today regarding our WiFi connection, he was extremely helpful and got the issue resolved quickly.
8 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Emily,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Marc giude me with network problem he…
Marc giude me with network problem he was polite and explain everything super from start to finish perfect
8 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Dominik,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great work
Mark was talking though the Internet process now my Internet working thanks 👍
8 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi David,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Risposta di Fibrely
Hi Sam,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great Customer Service!
Great Customer Service! From the initial Call to the Technical Help.
The initial Advisor (Unfortunately cant remember her name) was very helpful and Polite then the Technician Lloyd who I was passed to was very knowledgeable and rectified the issue right there away!
4 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Oz,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Lloyd is very knowledgeable
Lloyd is very knowledgeable and a great help 👍
3 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Nick,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great knowledgeable Technical support…
Great knowledgeable Technical support person Mark who took the time to walk me through the problems reconnecting to the Internet and setting up my printer.
First class!
2 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Stephen,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer support
Thank you to your great agent Mark who helped us reconnect to our broadband service after having so many issues over the past few weeks. Really patient and efficient service.
2 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Jacob,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great technical team
Just had some technical assistance on the phone with Mark. He was very friendly and helped me resolve the issue in an easy and efficient manner. My problem was resolved and now my devices are connected better than before. Thank you for your support.
2 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Danny,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Spoke with a lovely lady called Trisha…
Spoke with a lovely lady called Trisha helped me out with my questions straight away
2 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Brianna,
Thank you so much for your wonderful review and your positive feedback for Trisha, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Jane & Miles great assets
My experience with Fibrely as a home broadband provider was faultless—I never had any issues during my time with them. I eventually decided to cancel because a competitor was offering more for less, which made it an easy decision.
While the cancellation process itself wasn’t entirely smooth, the two agents I spoke with made a real difference. Jane and Miles are a true asset to Fibrely. They followed up on everything promptly and made the process much easier. Both were professional, kind, and treated me with the utmost respect.
Thank you.
2 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Clarence,
Thank you so much for your wonderful review and your positive feedback for Jane and Miles, we'll be sure to pass this on to them directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Redeeming my free gift card
Redeeming my free gift card with fobrely was a breeze, thanks to mark
1 aprile 2026
Non scritta su invito
Risposta di Fibrely
Hi Alex,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
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