Having just switched from my old Broadband Provider to Fibrely using the USwitch service, I am very happy to confirm that the move went perfectly. Lloyd from Fibrely was helpful via the WebChat when I... Leggi di più
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Scopri cosa dicono le persone
Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha. Polite and very helpful the... Leggi di più
L'azienda ha risposto
Had a short but wonderful call with Fibrely customer service. Jane was brilliant, she helped me quickly and effectively and seemed genuinely happy to help! My questions were answered perfectly - thank... Leggi di più
Absolutely shocking after sales service. Broadband goes off regularly. No out of hours support, they say that are open at 08:00 for technical "enquiries". Often the wait time to speak to someone is ov... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Provider di servizi Internet
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Scritti dall'azienda
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Informazioni di contatto
4,3
Eccellente
745 recensioni
Ha risposto al 84% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent customer service provided by…
Excellent customer service provided by Andre
26 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Victoria,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Excellent service
Initial call with operator was good. I could converse easily and he took time to let me follow his instructions. Very patient and nothing was a problem.
Andre was with me throughout thereafter. I didn’t have to repeat anything. It was so easy and he took on board my circumstances with a very poorly husband.
18 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Helen,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Excellent custom service
Excellent custom service, Jane was very helpful
25 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Richard,
Thank you so much for your wonderful review and your positive feedback for Jane, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Fibrely (and Mark specifically) are legends
My broadband had gone down, checked with neighbour, she didn’t have any issues with hers, rang Fibrely, got through to Mark within a couple of minutes, he walked me through the process to reconfigure the router, absolutely outstanding service
25 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Nick,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Super helpful and patient.
25 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Florina,
Thank you so much for your wonderful review and your positive feedback. We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Technical issue fixed quickly
First technical issue in 9 months and it was fixed calmly and quickly by Lloyd at the call centre. Very happy with this service.
25 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Chris,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Technical Support was great
Matthew from Technical Support was really great. Walked me through how to investigate the issue I was having with my Internet and ordered a new router to fix the issues I was having with WiFi
25 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi David,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I had very good experience this morning…
I had very good experience this morning with one of your staff his name Mathew very cal manners professional and helpful ,he mad my stressful experience very pleasant thank you very much for your help with my issue
25 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Mimi,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Paula was excellent
Paula was excellent and got us back online in a short space of time. Thank you!
25 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Robert,
Thank you so much for your wonderful review and your positive feedback for Paola, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Absolutely shocking after sales…
Absolutely shocking after sales service. Broadband goes off regularly. No out of hours support, they say that are open at 08:00 for technical "enquiries". Often the wait time to speak to someone is over 30 mins. Zero help to fix the issue long term. Quick to set up and bill, impossible to get them to support effectively afterwards
25 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Mike,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Matthew has been a fantastic help…
Matthew has been a fantastic help getting me back on to the wif.
He was very patient and waited while my phone took ages to load.
24 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Stephens,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Good if you don't need to use customer service or have any issues
We joined fiberly and where initially happy for the speed and reliability of the service. However since we have moved it's been a nightmare. Despite giving plenty of notice for our move in we have been unable to get an appointment for installing fiberly in our new home. We were given a date and told to wait for confirmation. Nothing came through despite numerous emails asking for an update. The last email said I would get an update on If the appointment was going ahead 48 hours after it was supposed to take place. No one was able to help. Shocking customer service, paying for a service they cannot even provide and constantly moving goal posts for getting updates and any help.
24 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Luke,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
It was great to solve the problem on…
It was great to solve the problem on phone call and all thanks to Matthew who helped us to get back our WiFi working
23 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Ravivarma,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Risposta di Fibrely
Hi Seb,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Lloyd was super helpful on the phone…
Lloyd was super helpful on the phone excellent customer service skills there
23 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Helen,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Good luck switching
Edit: they're trying to appear as if this is out of the ordinary, yet I've supplied all details as requested, I have also been in touch with them via email prior to this review, so although they are trying to appear as though they're here to help, they're not actually helping.
Opted for fibrely as they all seem same same these days.
Used the one touch switching service - it never worked...I had to manually cancel my previous provider.
I'm now in the process of trying to get reimbursement for fees incurred from having to manually cancel my old provider, fibrely do not want to pay and are trying to alleviate blame.
21 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Kent,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Jane was very prompt very kind and made…
Jane was very prompt very kind and made me feel relieved very quickly
21 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Kerry,
Thank you so much for your wonderful review and your positive feedback for Jane, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Matthew was very helpful and resolved…
Matthew was very helpful and resolved both a technical issue and a general account query very quickly.
18 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Ar,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Resolved issue and helped optimise…
Resolved issue and helped optimise speed, thanks mark!
16 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Michelle,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Very good experience!
Lloyd was extremely helpful, friendly and patient when helping me with my router issues. He was clear and concise with his instructions he gave me, and managed to sort my issue out over the phone which I am extremely grateful for. I would highly recommend calling Fibrely if you have any issues they are very kind and well mannered and will sort your problems out in no time!
17 marzo 2026
Non scritta su invito
Risposta di Fibrely
Hi Valued Customer,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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