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Valutata 5 stelle su 5

There was an issue with one of the items purchased but the customer service was spot on and the problem was resolved quickly. Super quality product and 5 star communication. Would recommend.

Valutata 5 stelle su 5

Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per l'illuminazione
  2. Progettista di illuminazione del paesaggio
  3. Fornitore di lampadine
  4. Negozio di mobili da esterno

Scritti dall'azienda

Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

221 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service

Excellent service. I spoke with a guy on the phone, he was very helpful, answered my questions fully and now I have the festoon lighting I subsequently ordered I can say honestly. Excellent quality, well packaged and a prompt delivery too. Thank you very much! 😊

15 marzo 2024
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Risposta di Festoon Light

Hi Tony, thank you very much for your kind words and feedback about the product and service. If you need anything please just let me know. Josh

Valutata 3 stelle su 5

It took a long time

It took a long time, 2 deliveries and several messages.

6 marzo 2024
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Risposta di Festoon Light

Hi Steven, thank you very much for your review. We are really sorry that the first delivery got returned by the courier. As mentioned in our emails to you that was out of our control. We are glad the second order has arrived with you. If you need anything else from us please let us know we would be more than happy to help! Josh

Valutata 4 stelle su 5

Good Quality

Prompt and very focused product support for queries and good quality products. I would have given 5 star but there is a little inflexibility in cable sizes and configuration. I needed 2M extensions and 1m bulb spacing but had to do with 3M extensions and 0.5m spacing in the drop festoons within the 365 product range. Whilst I now have to commit to some modifications during the install these are good quality festoon lights and I'm happy with the purchase

7 marzo 2024
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Risposta di Festoon Light

Hi Paul, thank you very much for your review. We appreciate the kind words regarding the quality of the product. We are really glad you are happy with the purchase. We will certainly take on board the criticism regarding the length of our extension cables available. Having a constant flow of stock is something that we are trying to improve for the future!

If you need any help or advise moving forward please let me know we would be more than happy to help!

Josh

Valutata 5 stelle su 5

The team were amazing

The team were amazing, I had to return the lights twice to get the right brightness. they sent the replacements even before I had returned the originals. Outstanding customer experience and service well done!

15 gennaio 2024
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Risposta di Festoon Light

Hi Di, we really apprecaite your kind words and taking time to review our service!

It is paramount to us that our customers get their installation as they want and we will always do everything we can to ensure this is achieved. Thank you once again, please let us know if you ever need anything! Thank you! Josh

Valutata 5 stelle su 5

Great service

Great service, easy to use and speedy delivery

4 marzo 2024
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Risposta di Festoon Light

Thank you Tim, we really appreciate the review. If you ever need anything please do not hesitate to reach out to us. Josh

Valutata 5 stelle su 5
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Risposta di Festoon Light

Hi Paul, we really apprecaite you taking time to review your order. Thank you for your kind words, if you need anything please let us know, Josh

Valutata 5 stelle su 5

Excellent quality would happily…

Excellent quality would happily recommend these outdoor lights.We are very pleased with our purchase,

9 febbraio 2024
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Risposta di Festoon Light

Hi Pamela, thank you very much for your kind words. We are so happy you are pleased with your lights. We have spent a lot of time on the Connect365 range and are glad that you can see the benefits in your installation. If you need anything please reach out to us. Josh

Valutata 5 stelle su 5

What they did was to deliver when they…

What they did was to deliver when they said they would

26 febbraio 2024
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Risposta di Festoon Light

Thank you for your honest review. Sometimes the simple stuff is all that is needed. We apprecaite you taking time to review our product and service. If you need any help or advice in the future please contact us. Thanks, Josh

Valutata 5 stelle su 5

Excellent quality product

Excellent quality product, speedy delivery.

12 febbraio 2024
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Risposta di Festoon Light

Hi Steve, thank you for your review of our product and service. We are so happy you are pleased with your lights. If you need anything please reach out to us. Josh

Valutata 5 stelle su 5

My third string of these festoon…

My third string of these festoon lights. They really bring our garden’s seating area to life.

24 gennaio 2024
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Risposta di Festoon Light

Thank you for your kind words, Graham. If you ever need any help with your lights please let us know. Josh

Valutata 1 stelle su 5

Took my money even though no stock and…

Took my money even though no stock and took 10 days to refund

7 dicembre 2023
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Risposta di Festoon Light

Hi Steve

Thank you for taking time to review our service. Please accept our apologies for the time taken for the refund to reach your account.

We experienced a fault with our website that allowed customers to order items that were out of stock. We can only apologise for this. We are a small team and we do everything in our power to fix any system faults like this as soon as they are brought to our attention.

We understand your frustration at having to wait 10 days for the refund to arrive in your account however please understand we have no control over how many working days Shopify takes to refund your order. (Normally up to 7 working days).

Please be assured the refund was processed as soon as the request was made by you. I have emailed over to you the time stamped screenshots of the email time and the refund time.

We would love the opportunity to make this up to you and have already reached out to you on the email from which your order was placed. Please respond directly to this email or get in touch with us at info@festoonlighting.com.

We hope to hear back from you soon.

Kind regards

Josh

Valutata 1 stelle su 5

First delivery didn’t arrive though we…

First delivery didn’t arrive though we were home. Second arrived but included the wrong product. Not good.

6 dicembre 2023
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Risposta di Festoon Light

Hi Peter

Thank you for taking time to review our service. Please accept our apologies for the delay that you experienced with the delivery and the issue with the wrong items.

We are extremely sorry for the issue that occured with the courier, we use UPS as we have found them to be the most reliable service and can only apologise for your experience with them. We did get in contact with the courier directly on your behalf following the missed delivery and ensured that the item was delivered on the next working day.

We would love the opportunity to make this up to you. We have not yet received an email from you regarding the incorrect product, if you could please get in touch directly and let us know which product from your order is incorrect we will get that replaced for you straight away.

We have emailed you from our customer care email info@festoonlighting.com and hope to hear from you soon so that we can get this resolved.

Kind regards

Josh

Valutata 5 stelle su 5

Very good product

Very good product and customer service to match

23 novembre 2023
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Risposta di Festoon Light

Hi Jenny

Thank you very much for your kind words. Hope your lights are looking great. If you need anything from us please let us know

Josh

Valutata 5 stelle su 5

Great product and service

Firstly, great product.

Secondly, quick and convenient customer service.

23 novembre 2023
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Risposta di Festoon Light

Thank you! We really apprecaite your feedback it means a lot. If you need anything from us in the future please dont hesitate to reach out

Valutata 5 stelle su 5

Great service from this company

The guys at festoon lighting were really great and helpful , we were on a time constraint and needed the festoon asap, and they pulled it out of the bag for us . Great service and will definitely not hesitate to use them again

27 novembre 2023
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Risposta di Festoon Light

Thank you very much for your kind review, Gordon. It means the most to us. Should you need anything in the future please do not hesitate to contact us. We hope everything is looking great

Josh

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