There was an issue with one of the items purchased but the customer service was spot on and the problem was resolved quickly. Super quality product and 5 star communication. Would recommend.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... Leggi di più
L'azienda ha risposto
Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... Leggi di più
L'azienda ha risposto
Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per l'illuminazione
- Progettista di illuminazione del paesaggio
- Fornitore di lampadine
- Negozio di mobili da esterno
Scritti dall'azienda
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Informazioni di contatto
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, Regno Unito
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4,8
Eccellente
221 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
High quality lights, great service
I bought 40m of the 365+ festoon lights. Great service from Josh who helped get a discount after the online code didn’t work. He also recommended bulbs to suit. Fast delivery, high quality lighting.
31 marzo 2026
Very good service
Very good service. Second delivery took a bit longer due to to stock problems but otherwise great service and good quality products.
23 marzo 2026
Quality Festoon Lights
Great product heavy duty cable, should last a long time!
Fast delivery!
18 marzo 2026
Great lights and company
There was an issue with one of the items purchased but the customer service was spot on and the problem was resolved quickly.
Super quality product and 5 star communication.
Would recommend.
27 marzo 2026
Garden Lights
After many disappointments with outdoor light sets, I found Festoon Lighting's website, decided give them a try and emailed them with an enquiry about current stock. Turned out to be a great idea and I found the company to be extremely helpful and efficient. Very prompt and friendly communication throughout. After an initial slight misunderstanding, quickly and effectively corrected, I placed my order through the website and two days later, a 10m X 20 socket festoon harness, a set of bulbs, some spares and 15m of Connectable Fairy Lights arrived. All were well packaged and in good order. All necessary accessories were included and everything was ready to hang. The items were from the Connect 365+ range and as soon as I examined them, I knew they were going to easily meet the claims made by the company. The bulbs are a tight fit with a rubber seal completely enclosing the socket once the bulb is fitted. The bulbs need a very firm push and twist to seat them in place and I was concerned about twisting the head off the bulb. No problem, they seem very robust. The looms are also very robust with moulded on sockets and a reassuringly heavy gauge of cable. There are two screw holes on each socket and although there is a plastic collar around the socket which does interfere with the line of the screw, they were easy to hang. The cable is flexible but quite resilient and requires firm handling as you try to get the sockets straight. The connectors between the plug lead and the looms are also reassuringly well made with substantial seals. Everything worked from the first switch on and once it starts to get dark, they look great. Most importantly, my wife loves them! They have a had good soaking over the last couple of days with no signs of water getting past the seals. As for longevity, I will have to be patient but I am confident that they are as good as they look.
5 febbraio 2026
Good quality!
29 gennaio 2026
Brilliant lights
Lights are brilliant look strong and work well. I got the ones 1 metre apart and there is plenty of light.
Only issue was delivery but the was DPD not festoon
21 gennaio 2026
Risposta di Festoon Light
Thank you for your great feedback! We’re really pleased to hear you’re happy with the lights and that the 1 metre spacing is giving you plenty of brightness.
We’re sorry to hear there was an issue with the delivery, but we really appreciate your understanding that this was with the courier. If you ever experience any delivery problems in the future, please do let us know and we’ll always do our best to help.
Thank you again for your support — we hope you enjoy the lights for many years to come!
Josh
The product arrived swiftly
The product arrived swiftly, securely packed, and of excellent quality.
8 gennaio 2026
Non scritta su invito
Risposta di Festoon Light
Thank you so much, Kevin, for your great feedback! We’re really pleased to hear your order arrived quickly, was well packed, and that you’re happy with the quality. We truly appreciate your support and are always here if you need anything in the future. Josh
Excellent lights with a rubber weather…
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery and great heavy duty festoon lights.
12 maggio 2025
Risposta di Festoon Light
Thank you so much, Bernard, for such a detailed and thoughtful review! We’re delighted to hear you’re pleased with the quality of the festoon lights, especially the weather-sealed fittings, long-lasting bulbs, and how well they work with a plug-in dimmer.
It’s great to know the delivery was swift too. We really appreciate your kind words and your support; it means a lot to us. If you ever need anything, we’re always here to help - Josh
Arrived on time and everything was top…
Arrived on time and everything was top quality. Can't fault thing. Also looked great when I put it up.
19 dicembre 2025
Risposta di Festoon Light
Thank you so much, Robert, for your great feedback! We’re really pleased to hear everything arrived on time and that you’re happy with the quality, and even better that it looks great now it’s up.
We really appreciate your support, and if you ever need anything in the future, just let us know - Josh
Risposta di Festoon Light
Thank you so much, Biddy, for your lovely feedback! We’re really pleased to hear you were happy with the service and fast delivery — and even more so that the lights look beautiful.
We truly appreciate your support and hope you enjoy them for many years to come! Josh
Customer Service was excellent
In the end the product wasn't suitable for what I needed but the customer service in organising a return and refund was excellent. All done over WhatsApp and you chat with an actually person and not a bot. Very quick responses and very polite and professional.
25 novembre 2025
Risposta di Festoon Light
Hi Michael, thank you for your kind words.
While we’re sorry the product wasn’t quite right for your needs, we’re really pleased to hear you had a great experience with our customer service. We pride ourselves on offering friendly, personal support from real people, so it’s great to know that came through. Thanks again, and we’re always here if we can help in the future.
Josh
Good in parts
Good in parts; first 200 lamp outside lights didn’t work , and took ages to arrive . Much more expensive replacements arrived super fast . So 1 star for first set and 5 star for second. Good personal service that immediately addressed and replaced faulty lights .
12 dicembre 2025
Risposta di Festoon Light
Hi John, thank you for taking the time to share such balanced and honest feedback. We’re sorry again that the original fairy lights didn’t work as expected and that delivery took longer than it should have. That’s certainly not the experience we aim to provide.
We’re really pleased to hear that the replacement lights arrived quickly and that our team was able to resolve the issue for you promptly. We take a lot of pride in offering personal, hands-on service, so it’s great to know that we came through and made a difference.
Thank you for your patience and for allowing us to put things right — it’s genuinely appreciated.
Josh
They won’t last
I’ve bought before and they’ve all stopped working. This time they sent the wrong lights.
10 dicembre 2025
Risposta di Festoon Light
Thank you for taking the time to leave a review. We’re really sorry to hear about this and that things haven’t met your expectations on this occasion. This certainly isn’t the experience we aim to provide.
We haven’t been contacted directly about these issues yet, but we’d very much like the opportunity to look into both the previous lights and the recent order to get this resolved for you. Please could you email us at info@festoonlighting.com with your order details, and we’ll make this a priority.
We look forward to helping put things right.
Risposta di Festoon Light
Thank you, Stephen, for your great feedback! We’re really pleased to hear you were happy with the service, pricing, and product reliability. We truly appreciate your support and are always here if you need anything in the future. Josh
It even has wife appeal!
I decided to extend our lights and create a T so that one end went up a back path. The items were delivered very quickly and were installed in about 20 minutes. It’s perfect! It actually has wife appeal which is almost impossible.
Heartily recommend!
2 dicembre 2025
Risposta di Festoon Light
Hi Kevin, Thank you so much for such a brilliant review! We’re delighted to hear that extending your festoon lights was so straightforward and that everything arrived quickly and was installed in no time. Haha, we’ll definitely take that as a win! 😄
Thank you for the recommendation, and if you ever decide to extend or change your setup again, we’re always happy to help. Josh
Great service
Great service. They didn't have what I originally ordered, but Josh was quick to email with recommended alternatives which I was more than happy with. Delivery was quick too. Would use this company again.
24 novembre 2025
Risposta di Festoon Light
Thank you so much, Nikki, for your lovely review! We’re really pleased to hear that we were able to quickly suggest suitable alternatives and that you were happy with the outcome. It’s great to know delivery was quick, too.
We really appreciate your support and would be delighted to help again in the future.
Excellent set of lights
Excellent set of lights. Really great quality. Very happy. Also very helpful information given promptly when I contacted customer service.
24 novembre 2025
Risposta di Festoon Light
Thank you so much, Jenny, for your kind words! We’re delighted to hear you’re happy with your lights and that the quality stood out. It’s also great to know our team could provide helpful and prompt information when you reached out. We really pride ourselves on personal service.
We truly appreciate your support!
Josh
Very pleased with our Festoon Lights
Very pleased with our Festoon Lights. Our communications with this company were also excellent. Thank you
3 settembre 2025
Risposta di Festoon Light
Thank you so much for your kind words! We’re delighted to hear you’re happy with your festoon lights and that your experience with our team was a positive one. It means a lot to us. If you ever need anything in the future, we’re always here to help - Josh
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