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Valutata 5 stelle su 5

I bought a refurb Quick Mill espresso machine from Espresso Lane. I was a bit nervous buying a refurb machine online but the six month warranty and competitive price gave me confidence. It's my first... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Recently purchased a Quick Mill Pop Up and couldn’t be happier. Great service from start to finish. Delivery was super quick and the machine well packaged/protected. Francis has been great to deal wit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Espresso Lane serviced my 25 year-old La Pavoni Europiccola. The TLC expended is obvious, even for instance painting out a drip-stain which had built up over the years. The company was efficient and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Needed my Ascaso Steel Duo PID looked after - the steam wand didn't work anymore. Francis solved the problem and did it under warranty. Thank you! By the way I highly recommend the Ascaso Steel Duo P... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di macchine da caffè

Scritti dall'azienda

Coffee Machine Sales Repairs & Spares Owned & Operated by the Ferrari Family 40+ Years In The Coffee Industry Artisan Italian Coffee Espresso Lane TM Authorised Agents 5 Star Rated


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

64 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(64)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Splendid website for parts

For the coffee machines covered the website provides a splendid set of photographs of anything you might need even parts for older machine. My first order proved how well the site works and when I returned for for another item which had several options a quick phone call established exactly what I needed.
This company is very good at what it aims to be.

9 gennaio 2025
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Risposta di Espresso Lane Ltd

Many Thanks for your kind review always available to assist customers pre buying spares with technical assistance

Valutata 5 stelle su 5

Exceptional

Exceptional. A pleasure to use their services and buy their products. Francis and his small team have gone above and beyond to ensure I remain a very happy customer. I will continue to use their excellent company for years to come

12 gennaio 2025
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Risposta di Espresso Lane Ltd

Many Thanks Michael for your kind review & purchase of your new Quick Mill Silvano EVO 2b from us

Valutata 1 stelle su 5

Dodgy new espresso machines

Bought a machine which I thought was new . Turned out to be reconditioned . Faulty boiler , marks on the drip tray and water in the tank . Said it was tested before leaving the shop. Which retailer test new equipment? Tried to blame me for not knowing how to use the machine which was insulting. Returned item through PayPal buyers guarantee and got a refund . Buyer beware before purchasing from this supplier. Pay by credit card to protect yourself . Smooth talking sales person but unscrupulous seller
Rather insulting response to potential customers who buy in good faith

6 dicembre 2024
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Risposta di Espresso Lane Ltd


We Didn't deserve this neg
Sold a brand new machine to Mr Mo
After pre order phone calls narrowing down his wishes for what he wanted on his new 2 boiler machine
We always pre inspect new equipment prior to shipping. Thus this is standard procedure in the high end coffee machine industry
The machine was shipped in original packaging and double boxed Sometimes you can get a snag small cut in cardboard shipping box's due to transit
The pictures of smudges are from the customer using the machine as he was daily making coffee from it for over two weeks
Machine was delivered
Mr Mo phoned us to ask how to operate machine eg pid ,fast flow profiling, we were happy to discuss this to Mr Mo Then Mr Mo phoned again to say he's not completely happy with machine we said let's have it back and sent a return label free of charge Mr Mo agreed to this verbally
The Next we hear Mr Mo didn't use our return label and went straight to PayPal opening a case
Mr Mo obviously changed his mind and that's no problem as we just want to help if we can eg fix an issue , exchange or refund
When Mr Mo returned coffee machine and had modified the steam wand therefore the machine did not function correctly also it was missing two vital accessories which again made it not function as it was designed to correctly and will cost us money to replace
We mentioned this to PayPal

Valutata 5 stelle su 5

Very positive experience

Very positive experience. They just fixed my IsoMac Zaffiro. She has been refurbished with care and attention. The impression is of a company which is operating with passion. They aim at delivering excellence. It is also very good their roasted coffee beans btw

19 dicembre 2024
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Many Thanks Pietro for your kind review its always a pleasure to service your E61 Isomac Zaffiro and keep it tip top

Valutata 5 stelle su 5

Just fantastic!

I've had a couple of issues over the 18 years I've owned my Isomac Millennium, and on both occasions, Espresso Lane has diagnosed the problem, fixed it, done a service, and returned it just like a new machine! Their knowledge about these machines is amazing, the service so friendly, and quality of work superb. No point considering anywhere else for getting your machine serviced or if you have a problem with it!

22 novembre 2024
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Many thanks for your kind review , always a pleasure working on e61 coffee machinery

Valutata 5 stelle su 5

ponte vecchio lusso

My ponte vecchio lusso developed a boiler fault. Francis was quick to resolve being able to source replacement parts and repair my machine under warranty.

4 novembre 2024
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Risposta di Espresso Lane Ltd

Many thanks for your kind review, always a pleasure to sort any tech jobs for our customers

Valutata 5 stelle su 5

Fantastic service

Fantastic service. Great communication and prompt reliable delivery.
I even got a bag of coffee beans in the box which was an added bonus!
Will happily return for future purchases.

15 novembre 2024
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Many thanks for your purchase and kind review on our services to you

Valutata 5 stelle su 5

Excellent experience

I had an excellent experience at Espresso Lane! The service was absolutely amazing—friendly, efficient, and professional. From start to finish, everything was handled perfectly, including the communication. Francis really go above and beyond to ensure customer satisfaction. I highly recommend Espresso Lane and will definitely be returning! Five stars!

28 settembre 2024
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Many thanks for your kind review

Valutata 5 stelle su 5

Frank is amazing

Frank is amazing , fixed my espresso machine beautifully , very knowledgable man regarding coffee and coffee machine , excellent repair guy .
I trust him fully .

7 giugno 2024
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Thanks Tony and enjoy brewing top espresso from your serviced QM Pippa again with your new water filter kit

Valutata 5 stelle su 5

Espresso Lane

Espresso Lane - A Beacon of Exceptional Service

From the moment my Ascaso Steel Duo PID Espresso machine began to falter, Espresso Lane, and particularly Francis, provided a beacon of hope. Francis was absolutely brilliant throughout the entire repair process. His communication was exemplary, keeping me informed of the time scales and intricacies of the issues found with a level of detail that was both reassuring and enlightening.

The repair, which was expertly completed under warranty, not only restored my beloved machine to its former glory but also reflected the integrity and dedication of Espresso Lane. Francis, a true gentleman, went above and beyond by covering the return shipping costs, a gesture that speaks volumes of the company’s commitment to customer satisfaction.

In a world where the personal touch has become all too rare, Espresso Lane stands out as a paragon of customer care. Highly recommended!

27 maggio 2024
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Thank you for your kind review We always want the best for our customers and enjoy brewing top espresso again on your steel 2b pid machine

Valutata 5 stelle su 5

We have a heavily-used 23 year-old…

We have a heavily-used 23 year-old Elektra Mi-Casa espresso machine that Francis Ferrari-Lane and team have serviced for us on 5 occasions. Francis clearly shares our passion to repair the machine and has sent it back to us in perfect condition every time. Great with email interactions and providing advice. Timely service and reasonable rates.

30 maggio 2024
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Many thanks for your kind review Peter, Always a pleasure overhauling an Elektra s1 lever series machine Enjoy happy brewing

Valutata 5 stelle su 5

Excellent personal service.

Excellent personal service from Francis. Great communications and updates. Goods dispatched extremely promptly. A pleasure to do business with.

29 aprile 2024
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Thank you for your kind review and purchase of the Steel DUO + Pid from us

Valutata 5 stelle su 5

Francis understands what a coffee…

Francis understands what a coffee machine owner needs. Straight forward good quality repair and service.

5 marzo 2024
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Thank you for your kind review A pleasure in servicing your Ascaso Dream

Valutata 5 stelle su 5

Great Service of a Savinelli Lever machine

Service of a Savinelli Lever (otherwise known as Zacconi espresso baby) carried out to a high standard, Great communication in keeping me updated. Francis really knows these machines! Thank you.

1 novembre 2023
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Risposta di Espresso Lane Ltd

Many thanks Matthew for your kind review , A Pleasure as always servicing your Zacconi Lever

Valutata 5 stelle su 5

Great, hassle free service.

I ordered the Ascaso espresso coffee machine. I later changed my mind to the Quick Mill Aquila. Francis replied to my email, even though it was during the holidays.
I have now received the machine, and, I am delighted.
Thank you, Ferrari-Lane.
Iain Fraser.

3 gennaio 2024
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Many thanks for your kind review, enjoy your Eagle "Aquila" Quick Mill from us

Valutata 5 stelle su 5

I bought an Ascaso Steel Duo PID from…

I bought an Ascaso Steel Duo PID from them. The service was perfect, the delivery was very fast and the machine was very well packaged. They even sent 1 Kg of coffee beans, which was a nice touch. I am loving the machine. Thanks for the great service!

14 novembre 2023
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Thank you for your kind review and purchase of your Steel Duo Pid from us

Valutata 5 stelle su 5

Quick Mill Carola E61 PID - Brilliant

I contacted Espresso lane with regard to the purchase of a Quick Mill coffee machine. I spoke to Francis who took me through the machines available and which would suite me as coffee drinker and not needing the regular use of a steam wand. After our chat I decided on the Quick mill Carola E61 PID and purchased a milk frother independently . It arrived safely packaged. It's a brilliant machine and I am extremely pleased with my choice. Thank you Francis

13 ottobre 2023
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Many thanks for your kind review Glad your enjoying your Carola E61 Pid from us

Valutata 5 stelle su 5

Elektra Semiautomatica

Recently sent my 13 yr old Elektra Semiautomatica to Francis as it was not pumping water through the coffee. Back now fixed and fully serviced, as good if not better than new with some delicious beans included. Highly recommended.

10 novembre 2023
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Dear Aidan Thank you for your kind review & pleased we cured your issues making your 2009 Elektra SXC brew better

Valutata 5 stelle su 5

need a coffee machine see frank service…

need a coffee machine see frank service is a 1 very helpful in all ways. great coffee also

8 novembre 2023
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Many thanks John for your kind review I am glad we sourced your new Lavazza LB1050 machine and enjoy it for years to come

Valutata 5 stelle su 5

We needed to change our troublesome our…

We needed to change our troublesome coffee machine and looked to Frank to help us.
He could not have been more helpful and listened patiently to our needs. We are now enjoying the benefits of his expertise and recommend his company without reservation

10 novembre 2023
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Risposta di Espresso Lane Ltd

Many thanks for your kind review it is always a pleasure to help pin point the correct coffee machinery for old & new clients glad we managed to source you your new Ascaso Dream ONE Electronic to enjoy for years to come

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