scam letter recd from this company for a brand new car, stating that my warranty was expired. said that if i dont call by this date that i will have lapse of coverage. please as promised, i hope i... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The gentleman was very nice and polite, but not a lot of given information about the company. Like the name of the company in history on the company.
L'azienda ha risposto
I ended up not getting an Ext. Warranty at the time being, therefore I cannot speak about the product. I will however speak about the quality of service. Fenix Protect has a great customer service. I... Leggi di più
Communication very well!! Understandable and very excepting of our family situation and found us something we could afford and not have to feel rushed of worried
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Vehicle Service Contract Provider
Informazioni di contatto
15510 Wright Brothers Drive , 75001, Addison, Stati Uniti
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3,5
Nella media
2235 recensioni
Ha risposto al 64% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
This company uses fraud to secure…
This company uses fraud to secure business
FRAUD ALEART
15 aprile 2026
Non scritta su invito
scam letter recd from this company for…
scam letter recd from this company for a brand new car, stating that my warranty was expired. said that if i dont call by this date that i will have lapse of coverage. please as promised, i hope it is your final attempt.
15 aprile 2026
Non scritta su invito
Kind and knowledgeable
The young man that helped me was very knowledgeable about your product. He was kind and very patient with me as I had many questions.
3 aprile 2026
Very professional...took care of activating my extended warranty
Very professional...took care of activating
12 aprile 2026
Scamming scammers that scam people out…
Scamming scammers that scam people out of money for fake coverage
4 aprile 2026
Risposta di Fenix Protect
The policy we set you up with is a 3-year Platinum Home Warranty. This is not a scam, this policy has an A+ Administrator that has been in over 20 years. Please contact Customer Service to answer any questions you may have.
The gentleman was very nice and polite
The gentleman was very nice and polite, but not a lot of given information about the company. Like the name of the company in history on the company.
9 aprile 2026
Risposta di Fenix Protect
We would be happy to answer any questions you may have. Please contact Customer Service and they will give you any information you need.
They sent me a letter clearly implying…
They sent me a letter clearly implying that I’m supposed to call them about buying their warranty and would be in legal trouble if I don’t. Obviously nothing ver explicitly stated but also they obviously know what they’re doing is intentionally deceptive
8 aprile 2026
Non scritta su invito
Communication very well
Communication very well!! Understandable and very excepting of our family situation and found us something we could afford and not have to feel rushed of worried
29 marzo 2026
Shady!!!
This company operates in a sneaky manner. They send threatening letters and phone calls about your warranty expiring. The letters don't indicate who they are from. Then when you call to confirm it's the warranty from the dealership they lie and say it is. They did send me my refund but hassled me during the process & a few days afterward about keeping the policy. When I do buy an extended warranty, it won't be with a company that operates in such an underhanded manner.
10 marzo 2026
Risposta di Fenix Protect
Our letters are not meant to be threatening; however they are time sensitive. We apologize if there was any misunderstanding in who the coverage is through. We are not affiliated directly with the dealership. We do have fleet accounts with multiple companies to ensure any Customers needs are taking care of efficiently. Our policies can be used at any Dealership or licensed repair facility nationwide.
I just bought a new car with the best…
I just bought a new car with the best warranty I don't need this Fenix Protect! They sent me a car recall letter to trick me into calling. I never even knew the name of the company until I got the email. This is false advertising and I want to cancel and get my money back!
4 aprile 2026
Risposta di Fenix Protect
We apologize for any confusion. However, the letter you received from us does not state "recall" anywhere on the offer. I do show your account has been cancelled per your request.
I told him I wanted to cancel the whole…
I told him I wanted to cancel the whole thing and also said it was going to only be 150 to do it and he charged me 350 after I told him I wanted the whole thing canceled
4 aprile 2026
Risposta di Fenix Protect
The amount processed on your account was $150. I do show your account has been cancelled and you will receive the refund in 3-5 business days.
What’s important to have protection on your car
Very good explain everything well great price and great coverage
4 aprile 2026
nothing more than a scam
nothing more than a scam. they will refuse to refund your money. safe yourself.
3 aprile 2026
Non scritta su invito
Agent was very nice I understand the…
Agent was very nice I understand the coverage but still unsure about it. My husband took care of all this stuff, but he passed away this January.
30 marzo 2026
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