Colleen has been there from day one to answer every question and get quotes for different scenarios without hesitation. When I had a question that was a no brainer, she still politely answered and gav... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have been insured with Horace Mann for twenty years. Automobiles, homes and now an apartment have all been protected by Horace Mann. Claim service has always been, fair, fast and handled to my sati... Leggi di più
L'azienda ha risposto
Underwriter made two huge mistakes on our home policy. We have two homes we were first told they were both approved but then told they wouldn’t insure our homes. Underwriter had made mistakes on the... Leggi di più
L'azienda ha risposto
Horace Mann always provides us with the care and knowledge that we as customers appreciate and deserve. We have never had any issues with their answers, information, quotes or help. We would recommend... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Compagnia assicurativa
- Agenzia di assicurazioni auto
- Agenzia di assicurazioni per la casa
- Agenzia di assicurazioni
- Agenzia di assicurazioni sulla vita
Scritti dall'azienda
Horace Mann (NYSE: HMN) is the largest financial services company focused on helping America's educators and others who serve the community achieve lifelong financial success. Through our retail business, we help individual educators identify their financial goals and develop plans to achieve them. Our solutions include auto insurance, homeowners insurance, life insurance and retirement solutions. Through our worksite business, we partner with school districts to provide a comprehensive suite of employer- and employee-paid benefits, such as group life, disability and specialty health insurance, as well as supplemental products.
Informazioni di contatto
Stati Uniti
- 833-422-6439
- www.horacemann.com
Save by bundling home and auto
4,5
Eccellente
133 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Claims Agent A+
Jarrod Powell made my experience great! He has great customer service skills.
8 aprile 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Positive Experience
I haven't needed to report anything, but the ease of getting the insurance, along with the automatic withdrawal, I am quite content with my coverage and insurance decision.
6 aprile 2026
Risposta di Horace Mann
Thank you for sharing your experience! We’re glad to hear the process was easy and that the automatic payments have been convenient for you. It’s great to know you feel confident in your coverage and your decision. We truly appreciate your trust in Horace Mann!
Risposta di Horace Mann
Thank you for your feedback. We’re sorry to hear that making a payment hasn’t been as easy as it should be, that’s not the experience we want for our customers. For a simpler experience, please feel free to call in to 800-999-1030 and we can take payment directly over the phone for you, or you can make payments online at Horacemann.com. Please feel free to reach out to us directly so we can assist.
Risposta di Horace Mann
Thank you for your kind words! We’re glad to hear you experienced professional, polite, and courteous service. We truly appreciate your support and the opportunity to serve you.
Risposta di Horace Mann
Thank you for the great feedback! We’re glad the quote was accurate, the process was easy, and that your agent provided awesome service. We truly appreciate you choosing Horace Mann!
Underwriter made two huge mistakes on…
Underwriter made two huge mistakes on our home policy. We have two homes we were first told they were both approved but then told they wouldn’t insure our homes. Underwriter had made mistakes on the description of both homes. Tried to correct it but still got them wrong. We had to give up and ask for our money back. Horace Mann charged our credit card before our applications were even signed. It took almost two months to get all our money back for 5 vehicles and two homes. Still don’t understand what went wrong but the Senior agent we were working with didn’t seem to want to make it right.
20 gennaio 2026
Risposta di Horace Mann
Thank you for sharing your experience. We’re very sorry to hear about the issues you encountered with your home policies and the frustration this situation caused. The errors, delays, and communication you described are not the level of service we strive to provide.
We understand how frustrating this must have been, especially when it involved multiple properties and refunds. Your feedback is important, and if there is anything we can do to make for a better experience for you, please let us know.
Colleen has been there from day one to…
Colleen has been there from day one to answer every question and get quotes for different scenarios without hesitation. When I had a question that was a no brainer, she still politely answered and gave explanation. She answers every call, email, or text very quickly. She makes me feel like part of a family and comfortable to ask anything when it comes to my policies.
3 aprile 2026
Risposta di Horace Mann
Thank you so much for sharing your experience! We’re thrilled to hear how supportive and responsive Colleen has been from day one. Taking the time to answer every question, big or small, and making you feel comfortable and valued is exactly the kind of service we strive to provide. We truly appreciate your trust and are grateful to have you as part of the Horace Mann family.
I have been insured with Horace Mann…
I have been insured with Horace Mann for twenty years.
Automobiles, homes and now an apartment have all been protected by Horace Mann. Claim service has always been, fair, fast and handled to my satisfaction.
3 aprile 2026
Risposta di Horace Mann
Thank you for your incredible loyalty over the past 20 years! We’re truly honored to have protected your automobiles, homes, and now your apartment throughout the years. It’s great to hear that your claim experiences have been fair, fast, and handled to your satisfaction. We sincerely appreciate your continued trust in Horace Mann.
Risposta di Horace Mann
Thank you for your kind feedback! We’re glad to hear your agent was friendly, quick, and efficient in meeting your needs. We truly appreciate the opportunity to assist you.
Very positive experience!
Very happy to work with professional and knowledgeable agents to help lower my insurance rates while providing me with better coverage.
6 marzo 2026
Risposta di Horace Mann
Thank you for sharing your experience! We’re glad our agents were able to provide professional, knowledgeable guidance while helping you lower your rates and improve your coverage. We truly appreciate your trust and are grateful for the opportunity to serve you.
They really take the time out of their…
They really take the time out of their business schedule to help you. They treat you like family and they want the best for you and your pockets.
6 marzo 2026
Risposta di Horace Mann
Thank you for the kind words! We’re so glad to hear you felt supported and well taken care of. Taking the time to help our customers and treating them like family is exactly what we strive for. We truly appreciate your trust and are always here whenever you need us.
Rates
The personal attention and honest recommendations from the Horace Mann team based on my budget was very personal for my final decisions. The team of two were local and readily available when I felt uncertain of any and all major concerns. The rates were reasonable for my level of needs.
4 marzo 2026
Risposta di Horace Mann
Thank you so much for your thoughtful review! We’re glad our team was able to provide personal attention and honest recommendations that fit your budget and needs. Being local, accessible, and available when questions arise is very important to us. We truly appreciate your trust and the opportunity to support your decisions.
Lack of communication
Not responsive no communication lack of the knowledge of customer service
3 marzo 2026
Risposta di Horace Mann
We’re very sorry to hear about your experience. A lack of responsiveness and communication is not the level of service we strive to provide. Your feedback is important, and we would appreciate the opportunity to better understand what happened and make things right. Please feel free to provide us with your name and phone number so we can assist you further.
Overall communication at start, wasn't great
The overall setup communication wasn't great. Never received paperwork, IDs, nothing. Had to reach back out weeks later to get what I needed. Got warned they were competitors to other educator services, so shop around. Otherwise the 2nd time around I DID reach a rep, who handled my account.
3 marzo 2026
Risposta di Horace Mann
Thank you for your honest feedback. We’re sorry to hear the initial setup and communication did not meet expectations, especially regarding your paperwork and IDs. That’s not the experience we aim to provide. We’re glad you were able to connect with a representative who helped get your account taken care of, and we appreciate you giving us the opportunity to make it right. If there’s anything further we can assist with, please don’t hesitate to reach out, we’re here to help.
Risposta di Horace Mann
We love hearing this, thank you! Providing prompt service and great value with a helpful team is always our goal.
Easy to get insurance and the cost was…
Easy to get insurance and the cost was a great deal less.
3 marzo 2026
Risposta di Horace Mann
Thank you for the great feedback! We’re so glad the process was easy and that we could help you secure coverage at a lower cost. We truly appreciate your trust.
Risposta di Horace Mann
Thank you for your kind words! We’re so glad you had a great experience and appreciate your confidence in our company and your agent.
Loved our guy down here in Longview Tx
Loved our guy down here in Longview Tx, he was professional, helpful and always available to help.
3 marzo 2026
Risposta di Horace Mann
Thank you! We’re so glad our Longview agent was able to provide professional and reliable support. We appreciate you choosing us!
Answer all questions
I’ve moved to 3 different states in 6 years and kept my coverage.
10 febbraio 2026
Risposta di Horace Mann
We truly appreciate your loyalty over the years! Helping make your transitions between states smooth and stress-free means a lot to us. Thank you for choosing Horace Mann!
Friendly staff and helpful service.
19 agosto 2025
Risposta di Horace Mann
Thank you so much for the feedback! We're honored to serve you and thank you for trusting Horace Mann.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.