Honestly incredible. I sadly lost a wheel in transit and the customer service team are having one shipped out to me immediately just after I sent a few photos. Wow, super happy. Very friendly team. Al... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken on a recent overseas trip. She asked for model number etc which I didn't have but sup... Leggi di più
Excellent customer service, you feel like they really care. Beautiful product; my daughter was thrilled. Thank you!
I bought a medium size Fenella Smith Cordoba case in TK Maxx last year and it has held up well on a couple of trips abroad. My husband needed a new case and we wanted to get an exact matching case in... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Informazioni di contatto
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, Regno Unito
- shop@fenellasmith.com
- fenellasmith.com
4,8
Eccellente
88 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Le persone hanno visualizzato anche
Emma was really helpful in getting a re…
Emma was really helpful in getting a re placement sent out. The team have been so helpful and it’s lovely to see their repurposing scheme on items!
12 febbraio 2026
Non scritta su invito
Love the products from Fenella Smith
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contacted by Emma who advised they were some defects to the one I had chosen and she sorted out another purse before sending out. Really friendly, helpful customer service!
10 febbraio 2026
Non scritta su invito
Great jewellery cases
I really like the quality of Fenella Smith items. The jewellery cases I've bought recently do not disappoint. Great, vegan leather in vivid colours and a good size. They will make lovely presents too.
29 dicembre 2025
Great products and service …
Had bought a valet tray from Fenella Smith in John Lewis previously but I couldn’t find this year so ordered directly. Excellent price and service, love these little trays for jewellery etc. Had a problem with one delivered so emailed and in less than a day a new one was on its way. Great product and fab service
6 gennaio 2026
Non scritta su invito
Ella flat lay case is stunning
Ella flat lay case is stunning, lovely quality and perfect for storing my make up!
31 dicembre 2025
Non scritta su invito
Simply the best
Fabulous bags and amazingly good customer service. Thank you for your recent help, Emma!
PS please get your lovely Lulu crossbody bag back in stock! Thanks x
12 dicembre 2025
Non scritta su invito
I had a problem with a suitcase wheel…
I had a problem with a suitcase wheel and contacted Emma at fenellasmith who sorted this out in a timely manner.
I cannot recommend this Company enough for great Customer Services.
1 dicembre 2025
Non scritta su invito
Travel Bag Duo
A fantastic smart travel set comprising of a weekend bag and matching tote handbag. Really good quality and bought during black fri sale at a significant discount, v happy with my purchase!
24 novembre 2025
My order was out of stock but Emma went…
My order was out of stock but Emma went above and beyond to track the item down and was able to fulfil my order. I am delighted with their personalised customer service.
20 novembre 2025
Non scritta su invito
As always amazing products!
As always amazing products, super high quality and really affordable prices. Love this brand so much and would recommend to anyone!
3 novembre 2025
Product excellent quality and arrived…
Product excellent quality and arrived very quickly
10 novembre 2025
Excellent product I saw this brand in…
Excellent product I saw this brand in Tkmaxx the Milatablet bag and really loved the craftsmanship and colour light grey it’s very unique colours.Thanks
10 novembre 2025
Non scritta su invito
Size issue
I already have a studded black crossbody bag from Fenella Smith which I love. The only problem is it's now too small for all my stuff (it's 20cm long). I saw the same bag on the FS website and the measurements suggested that it is 24 cm long, so 4 cm longer than my one so I ordered it. I was disappointed to find that it's exactly the same size as my current one. I now have 2 the same! While I love the bag, it hasn't solved my problem of the bag being too small for all my stuff. :( That's why I've given the bag 4/5 instead of 5/5.
29 ottobre 2025
Risposta di Fenella Smith
Hiya, thank you so much for leaving a review. Please accept our apologies for the sizing confusion. The bag is 20cm wide but 24 cm wide when measured diagonally from corner to corner. So pleased to hear that you are a lover of our black studded Lulu! Thank you so much for shopping with us.
Great looking suitcases, excellent quality & value
Purchased a gorgeous Fenella Smith
suitcase from T K Maxx, excellent quality
and an excellent price.
Fenella Smith sells great quality items.
1 novembre 2025
Non scritta su invito
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